"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"The product is quite stable. The performance is good."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"It is fairly feature-rich and stable."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"The most important feature of TeamViewer is its ease of use."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"TeamViewer is fast and easy to manipulate."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"The solution could have better scalability."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"TeamViewer could be more secure."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
Earn 20 points
LogMeIn Rescue is ranked 6th in Remote Access with 3 reviews while TeamViewer is ranked 2nd in Remote Access with 9 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer is rated 8.4. The top reviewer of LogMeIn Rescue writes "Hugely helped to decrease the time it takes to handle support issues". On the other hand, the top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". LogMeIn Rescue is most compared with LogMeIn Central, LogMeIn Pro, BeyondTrust Remote Support, Microsoft Remote Desktop Services and Citrix Virtual Apps and Desktops, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Zoom and BeyondTrust Remote Support. See our LogMeIn Rescue vs. TeamViewer report.
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