LogMeIn Rescue vs TeamViewer comparison

GoTo and TeamViewer are both solutions in the Remote Access category. GoTo is ranked #12 with an average rating of 9.0, while TeamViewer is ranked #3 with an average rating of 8.3. GoTo holds a 1.9% mindshare in VUS, compared to TeamViewer’s 11.4% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 91% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

TeamViewer and LogMeIn Rescue are two leading remote support tools. While users are happier with the pricing and support of TeamViewer, LogMeIn Rescue is seen as a superior product due to its comprehensive features and users feel it is worth the price.

Features: TeamViewer's valuable features include remote access, file sharing, and multi-platform support. LogMeIn Rescue excels in IT support, advanced security, and remote diagnostics. Users value LogMeIn Rescue's advanced features over TeamViewer's basic utilities.

Room for Improvement: TeamViewer users noted concerns about lag and occasional connection drops. LogMeIn Rescue users mentioned a complex initial setup and high learning curve. Despite setup concerns, LogMeIn Rescue's connection reliability is preferred.

Ease of Deployment and Customer Service: TeamViewer is praised for an easy deployment model, but its customer service receives mixed reviews. LogMeIn Rescue, although more complex to deploy, offers superior customer service. Users appreciate LogMeIn Rescue's comprehensive support and troubleshooting assistance.

Pricing and ROI: TeamViewer is considered more cost-effective with a favorable ROI. LogMeIn Rescue's higher setup cost is offset by its robust features and reliability, offering a high ROI for businesses needing advanced remote support.

To learn more, read our detailed LogMeIn Rescue vs. TeamViewer Report (Updated: June 2025).

Buyer's Guide

LogMeIn Rescue vs. TeamViewer

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.7%, down from 10.9% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.4% compared to the previous year. The mindshare of TeamViewer is 11.4%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Heiko Humpert

Quality manager at Viega GmbH & Co. KG

Allows an ease of access to various systems and has a straightforward setup process

The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The performance of Microsoft Intune is good."

"The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need."

"The interface is user-friendly, and the reporting tool works in real-time."

"The management control feature is the most valuable."

"I have no issues with the scalability and ability to expand Microsoft Intune."

"In terms of technical support, you will get an immediate response."

"The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."

"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."

More Microsoft Intune pros

"It works with different operating systems, I can connect to a PC or Mac."

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"I will say 100% in five years, I do not think we have had to use technical support for anything."

"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."

"It is very straightforward to set up, use, install, and transfer sessions."

"LogMeIn is a remote tool that I use for remote solutions."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

More LogMeIn Rescue pros

"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."

"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."

"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."

"The dashboards they have are good."

"The most valuable feature has been the ability to give control to others for support purposes."

"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."

"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."

"It's very easy to set up."

More TeamViewer pros

Cons

"Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."

"The security features should be improved."

"The solution's app deployment needs to be improved."

"I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate."

"The pricing can be expensive if you are not combining it with other products."

"From an end-user perspective of Microsoft Intune, I haven't experienced any challenges since installation. However, some customers have reported experiencing slowness when using lower versions of the Android system."

"Enrollment into the Microsoft Intune service can still get easier, especially for legacy-managed systems, such as how we get it from a GPO or an SCCM configuration into Intune."

"For autopilot, there should be more granularity on the settings that they offer at this stage."

More Microsoft Intune cons

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

More LogMeIn Rescue cons

"Sometimes, the app can be a little cumbersome when accessing certain aspects of the program."

"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."

"The product can sometimes crash."

"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."

"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."

"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."

"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."

More TeamViewer cons

Pricing and Cost Advice

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"The E5 license is expensive."

"Microsoft Intune is expensive."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"There are licenses required for this solution. We enable licenses on the devices we need to manage."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

More Microsoft Intune pricing and cost advice

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"Look at the different plans they have. Do not pay for a plan you do not need."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The rescue model is licensed by user."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

More LogMeIn Rescue pricing and cost advice

"We are using the standard free version of TeamViewer."

"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."

"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."

"We use the free version of TeamViewer."

"We are using the free version of TeamViewer."

"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."

"We are not using the solution for commercial use therefore it is free to use."

"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."

More TeamViewer pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

13%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Government

Computer Software Company

14%

Manufacturing Company

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

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What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

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Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their u...

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Comparisons

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Compared 12% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 14% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 7% of the time

BeyondTrust Remote Support vs LogMeIn Rescue

Compared 6% of the time

More LogMeIn Rescue Competitors

TeamViewer Tensor vs TeamViewer

Compared 42% of the time

Microsoft Remote Desktop Services vs TeamViewer

Compared 10% of the time

ISL Online vs TeamViewer

Compared 5% of the time

Skype for Business vs TeamViewer

Compared 4% of the time

Webex vs TeamViewer

Compared 2% of the time

More TeamViewer Competitors

Product Reports

Buyer's Guide

Microsoft Intune

May 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

June 2025

Download LogMeIn Rescue product report

Buyer's Guide

TeamViewer

May 2025

Download TeamViewer product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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GoTo

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Buyer's Guide

LogMeIn Rescue vs. TeamViewer

June 2025

Free Report: LogMeIn Rescue vs. TeamViewer

Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer and other solutions. Updated: June 2025.

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