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CyberArk Identity vs SolarWinds Passportal comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Identity
Ranking in Enterprise Password Managers
8th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Authentication Systems (9th), Identity Management (IM) (9th), Authorization Software (3rd), User Entity Behavior Analytics (UEBA) (9th), Access Management (5th), Active Directory Management (8th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (7th)
SolarWinds Passportal
Ranking in Enterprise Password Managers
27th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Identity is 1.1%, up from 0.8% compared to the previous year. The mindshare of SolarWinds Passportal is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
JW
With its extension, I can quickly access login information without opening a new browser window
Passportal's stability is okay. However, it goes down a little too often for me to recommend it to somebody else. I can only remember one or two outages with IT Glue. With Passportal, it gets frustrating when you need to reset a password for a client, and you have to put their global admin address in there because what you're doing requires admin privileges. But you can't get in there because Passportal isn't working, and the password might be a 48-character password. If it's down for five minutes, 10 minutes, 20 minutes — that's too long. It's a real inconvenience. It doesn't happen all the time, but I've been at this job two months, and it's probably happened three or four times. I don't like this. I'm used to having it right at my fingertips. I need access now. With the influx of tickets coming in and time management, it needs to be like that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CyberArk Identity provides identity governance and gives me control over who and how access to environments occurs, offering significant confidentiality in what is accessed."
"CyberArk Identity's ability to safeguard financial services infrastructure is good."
"CyberArk Identity is a mature product."
"The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization."
"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."
"The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access."
"The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory."
"If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."
"I like Passportal's extensions. You can click the particular company you want and go through all the passwords and usernames associated with that company or the specific webpage you're on or their server or whatever. It's a whole lot faster."
"Passportal is very stable."
 

Cons

"CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area."
"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."
"They can include the Mobile Device Management (MDM) feature."
"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."
"The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time."
"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team."
"We would like to see an improvement in the ability to manage mobile devices."
"Something they could improve is the management of multifactor authentication. When you translate the page from one language to another, it can be a difficult process."
"In the future, I would like the ability to have diagrams, such as those created by Visio, available directly in Passportal."
"It goes down a little too often for me to recommend it to somebody else."
 

Pricing and Cost Advice

"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."
"The pricing of CyberArk Identity is competitive."
"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."
"CyberArk Identity is an expensive solution."
"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."
"There is an initial license and then there is a subscription needed."
"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."
"We pay the license fee monthly and the price is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
11%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing is acceptable. It is worth considering what we are protecting with the amount charged.
What needs improvement with CyberArk Identity?
Some areas experience slowness based on the workload. There's a need to enhance network performance despite the good user experience with access management.
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Also Known As

Idaptive
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Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
InfraNet Solutions, Securus Systems, Nehring Technologies, Doberman Technologies, Show Tech IT Solutions, CRC Data Technologies, Logically
Find out what your peers are saying about CyberArk Identity vs. SolarWinds Passportal and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.