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JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company with 11-50 employees
MSP
Top 5
With its extension, I can quickly access login information without opening a new browser window
Pros and Cons
  • "I like Passportal's extensions. You can click the particular company you want and go through all the passwords and usernames associated with that company or the specific webpage you're on or their server or whatever. It's a whole lot faster."
  • "It goes down a little too often for me to recommend it to somebody else."

What is our primary use case?

I use Passportal for storing my passwords and different usernames. It works like IT Glue. You can store server information, Office 365 information, server Active Directory, etc. At my current job, we're not fully utilizing all of Passportal's features. We only use a few. We use a lot of the Passportal extensions you can get on your browser. The extensions show the little blue key and everything like that. I just use Passportal to access the tools I work on, like Office 365 Admin Center, Endpoint Manager, or Azure. That's what I'm mostly using as Level Two support.

What is most valuable?

I like Passportal's extensions. You can click the particular company you want and go through all the passwords and usernames associated with that company or the specific webpage you're on or their server or whatever. It's a whole lot faster, and I don't have to open up a new browser or use my bookmark or anything like that. I can click that blue key and go from there. I'm within their tenant or their directory within Active Directory in Azure. I can do what I need to do. 

For how long have I used the solution?

During my first year at my previous job, we used Passportal for a few months. Then we went straight to IT Glue. So, I had more experience with that. But in this current role, I'm using Passportal. I've been working at this job for only two months now. I'm still learning the ins and outs. I'm also learning their ticketing system, automation platform, ConnectWise, etc.

What do I think about the stability of the solution?

Passportal's stability is okay. However, it goes down a little too often for me to recommend it to somebody else. I can only remember one or two outages with IT Glue. With Passportal, it gets frustrating when you need to reset a password for a client, and you have to put their global admin address in there because what you're doing requires admin privileges. But you can't get in there because Passportal isn't working, and the password might be a 48-character password.

If it's down for five minutes, 10 minutes, 20 minutes — that's too long. It's a real inconvenience. It doesn't happen all the time, but I've been at this job two months, and it's probably happened three or four times. I don't like this. I'm used to having it right at my fingertips. I need access now. With the influx of tickets coming in and time management, it needs to be like that. 

How are customer service and support?

I've never used SolarWinds tech support. We never fully took advantage of that either. The only tech support we use outside of that whole IT Glue is for our ticketing system, which consists of Autotask and Datto. But I've only been at this job for two months. 

Which solution did I use previously and why did I switch?

In my previous IT job, we used IT Glue, but we're working with Passportal at my current job. Now, we're about to implement Key Vault. I'm going to really get my hands dirty on that. But, they had already been talking about switching to that when I was hired. We haven't jumped into it yet. But Key Vault is a Microsoft product, so it makes sense to keep everything Microsoft-related instead of going with a third party, like a one-stop shop.

What other advice do I have?

I'd give Passportal an eight out of 10. It's a good solution. If we fully utilized it, I would be a big fan. That's what we did with IT Glue. We used all of the categories, features, tabs, and everything else. I like Passportal, but I want the reliability to be there. When it's available, it's great. Aside from the reliability, I have no other problems with Passportal. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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