CyberArk Identity vs Salesforce Identity comparison

CyberArk and Salesforce are both solutions in the Customer Identity and Access Management (CIAM) category. CyberArk is ranked #6 with an average rating of 8.1, while Salesforce is ranked #10 with an average rating of 8.0. CyberArk holds a 3.6% mindshare in CIaA, compared to Salesforce’s 2.6% mindshare. Additionally, 96% of CyberArk users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

CyberArk Identity

Read 28 CyberArk Identity reviews

2,974 Views
327 Comparison Views

96% willing to recommend

Salesforce Identity

Read 5 Salesforce Identity reviews

694 Views
298 Comparison Views

100% willing to recommend

CyberArk Identity

Salesforce Identity

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Salesforce Identity and CyberArk Identity compete in the identity management domain. CyberArk Identity appears superior due to its advanced security features, whereas Salesforce Identity offers cost-effectiveness and comprehensive support.

Features: Salesforce Identity provides strong integration with Salesforce products, superior authorization capabilities, and outstanding scalability. CyberArk Identity excels in security, offering privileged access management, multi-factor authentication, and robust adaptive interface features.

Room for Improvement: Salesforce Identity could enhance its standalone security features, offer more customizable integrations, and expand training resources. CyberArk Identity might simplify its deployment process, improve user interface intuitiveness, and optimize resource efficiency for less security-focused organizations.

Ease of Deployment and Customer Service: Salesforce Identity facilitates smoother deployment for Salesforce users with consistent support. CyberArk Identity presents a more complex deployment requiring expertise, yet delivers strong support in security setup and management.

Pricing and ROI: Salesforce Identity offers a cost-effective solution with a favorable ROI for Salesforce users, featuring lower setup costs. CyberArk Identity, despite higher initial investment, provides substantial ROI through its advanced security features, appealing to security-centered businesses.

To learn more, read our detailed CyberArk Identity vs. Salesforce Identity Report (Updated: September 2025).

Buyer's Guide

CyberArk Identity vs. Salesforce Identity

September 2025

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Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CyberArk Identity

Ranking in Customer Identity and Access Management (CIAM)

6th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Authentication Systems (10th), Identity Management (IM) (8th), Authorization Software (3rd), Enterprise Password Managers (6th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (6th), Cloud Resource Access Management (3rd)

Salesforce Identity

Ranking in Customer Identity and Access Management (CIAM)

10th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Mobile Identity (3rd)

Mindshare comparison

As of October 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of CyberArk Identity is 3.6%, down from 3.6% compared to the previous year. The mindshare of Salesforce Identity is 2.6%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Market Share Distribution
Product	Market Share (%)
CyberArk Identity	3.6%
Salesforce Identity	2.6%
Other	93.8%

Customer Identity and Access Management (CIAM)

Featured Reviews

Jai Anand

IT project manager at Flash.co

Has strengthened identity controls and improved regulatory compliance across global operations

The initial deployment is complex and requires many users, making it more suitable for larger enterprises. It requires a number of users to get it deployed, particularly for on-premises deployments. This typically involves a lot of initial planning, setup, and configuration. Another important consideration is the cost. It can be quite expensive, making it more suitable for larger enterprises rather than small businesses or startups. The learning curve is also significant due to the numerous features and configurations available. Some features necessitate a detailed analysis and understanding to effectively work with this solution. Additionally, the user interface needs some improvements. It appears outdated compared to the technology we are using in 2025. The UI seems like it's from the early 2000s, making it look considerably behind the times, about 20 to 25 years old.

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Mitesh (Mitesh) Kumar

Salesforce Project Delivery Manager at Techforce Services Pty Ltd

Adheres to the data privacy regulations of each region, easy to learn and offers strong security features

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall. For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations. Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps. Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of CyberArk Identity is the adaptive interface."

"CyberArk Identity's ability to safeguard financial services infrastructure is good."

"It has aided in troubleshooting by allowing logs to be extracted and sent to a correlation engine, such as QRadar, for notifications or alerts."

"I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience."

"The initial setup is straightforward. It takes me up to an hour and a half."

"If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."

"CyberArk Identity has improved our organization by enhancing our security posture and making compliance and audits much easier, plus it works for our hybrid and on-premises environments; we consider CyberArk Identity a great solution for privileged access management and complete identity lifecycle management."

"CyberArk Identity is at the top."

More CyberArk Identity pros

"The solution is very easy to understand."

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

"Salesforce Identity is a very user-friendly solution."

Cons

"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."

"Integration or deployment is extremely difficult for CyberArk Identity."

"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which could be addressed for better service."

"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."

"While CyberArk Identity is a leader in Identity Security, the integration of multiple components could be improved."

"One area for improvement is the complexity of the learning curve for new users."

"The user interface could be improved."

"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."

More CyberArk Identity cons

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"The product is slow."

"The interface should be simplified and the dashboard has a lot of options but could be improved."

"Salesforce Identity needs more expertise in the application."

Pricing and Cost Advice

"CyberArk Identity is an expensive solution."

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."

"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."

"The solution is cheap and I rate its pricing an eight out of ten."

"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."

"The pricing of CyberArk Identity is competitive."

"It's not that affordable compared to Delinea or other products. They're less expensive and allow more customization. For the cost, it is expensive."

"The pricing is acceptable. It is worth considering what we are protecting with the amount charged."

More CyberArk Identity pricing and cost advice

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

19%

Manufacturing Company

11%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	4
Large Enterprise	9

No data available

Questions from the Community

What do you like most about CyberArk Identity?

The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.

See all answers

What is your experience regarding pricing and costs for CyberArk Identity?

I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...

See all answers

What needs improvement with CyberArk Identity?

The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer. For CyberArk Identity, you need knowle...

See all answers

What do you like most about Salesforce Identity?

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

See all answers

What needs improvement with Salesforce Identity?

The product is slow.

See all answers

What is your primary use case for Salesforce Identity?

We get network-related cases on Salesforce Identity and work on them.

See all answers

Comparisons

Microsoft Entra ID vs CyberArk Identity

Compared 18% of the time

SailPoint Identity Security Cloud vs CyberArk Identity

Compared 8% of the time

CyberArk Privileged Access Manager vs CyberArk Identity

Compared 7% of the time

Microsoft Intune vs CyberArk Identity

Compared 7% of the time

Ping Identity Platform vs CyberArk Identity

Compared 6% of the time

More CyberArk Identity Competitors

Microsoft Entra ID vs Salesforce Identity

Compared 25% of the time

Auth0 vs Salesforce Identity

Compared 19% of the time

SailPoint Identity Security Cloud vs Salesforce Identity

Compared 17% of the time

SAP Customer Identity and Access Management vs Salesforce Identity

Compared 14% of the time

Okta Customer Identity vs Salesforce Identity

Compared 14% of the time

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Also Known As

Idaptive

No data available

Overview

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

CyberArk

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Buyer's Guide

CyberArk Identity vs. Salesforce Identity

September 2025

Free Report: CyberArk Identity vs. Salesforce Identity

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