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Salesforce Identity OverviewUNIXBusinessApplication

Salesforce Identity is #2 ranked solution in top Mobile Identity tools and #6 ranked solution in top Customer Identity and Access Management tools. PeerSpot users give Salesforce Identity an average rating of 10 out of 10. Salesforce Identity is most commonly compared to Okta Workforce Identity: Salesforce Identity vs Okta Workforce Identity. Salesforce Identity is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 39% of all views.
What is Salesforce Identity?

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce Identity Customers

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Salesforce Identity Video

Salesforce Identity Reviews

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Digital Strategy Consultant at a consultancy with 11-50 employees
Real User
Top 5Leaderboard
Customizable, easy installation, easy to use, and great user experience
Pros and Cons
  • "The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."
  • "The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

What is our primary use case?

We used it for researching the best solution for one of our customers who was a big e-commerce platform with plans to sell on a lot of retail locations across Europe.

How has it helped my organization?

It was for a client, and it helped them a lot to organize their retail. It made it easier for them to expand across all the target areas that they had marked. They got very good support, which helped a lot in organizing their staff. This is one of the best platforms in this area.

What is most valuable?

The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time.

What needs improvement?

The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms.

For how long have I used the solution?

I used it for research for about two weeks.

How was the initial setup?

Its installation was easy. We got great support from the company. There was no problem with that.

Which other solutions did I evaluate?

We looked at Shopify and Magento. I was very familiar with Shopify and Magento,  but Salesforce had more features, especially for marketing activities, which was very helpful.

What other advice do I have?

I would advise others to check out at least two or three solutions before buying one. You have to look five or ten years ahead because it is not very easy to change the platform. So, look at which one would be best at least over the next five years. It is not always about the features. You don't always need a lot of features.  I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.