ConnectWise RMM vs LogicMonitor comparison

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ConnectWise RMM

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Executive Summary

We performed a comparison between ConnectWise RMM and LogicMonitor based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise RMM vs. LogicMonitor Report (Updated: December 2025).

ConnectWise RMM vs. LogicMonitor

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.3

ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.

Sentiment score

6.7

LogicMonitor enhances efficiency by consolidating tools, reducing costs, improving response times, and increasing visibility, benefiting financial outcomes.

It saves probably more than 50% of the time that would have been required, likely around 75%.

For more quotes and insights, download the ConnectWise RMM report

Manager, Technical Team at Expert It Solutions Alberta

The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.

IT Infrastructure Engineer at Ethical Trade SErvices Africa

Because of LogicMonitor, we have reduced our EC2 infrastructure significantly, which has helped us reduce costs by 20%.

Site Reliability Engineer at a comms service provider with 501-1,000 employees

I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.

For more quotes and insights, download the LogicMonitor report

Sr. Systems Engineer at a financial services firm with 201-500 employees

Customer Service

Sentiment score

8.3

ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.

Sentiment score

7.3

LogicMonitor's support is praised for quick, knowledgeable responses, efficient chat features, and overall effectiveness despite some geographic inconsistencies.

I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.

For more quotes and insights, download the ConnectWise RMM report

Manager, Technical Team at Expert It Solutions Alberta

Within one day, I received a script, and LogicMonitor was able to provide the firewall configuration in LogicMonitor on the same day I submitted the request.

RobertVergeer

Network Administrator at i-level automatisering

Customer support is on point and very well trained.

IT Infrastructure Engineer at Ethical Trade SErvices Africa

We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.

For more quotes and insights, download the LogicMonitor report

Observability Engineer at Universal Music Group

Scalability Issues

Sentiment score

8.2

ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.

Sentiment score

7.7

LogicMonitor efficiently scales with growth, offering cloud-based expansion, role-based access, and automation for diverse business needs.

No quotes available

For more quotes and insights, download the ConnectWise RMM report

They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.

Sr. Systems Engineer at a financial services firm with 201-500 employees

LogicMonitor's scalability absolutely meets our organization's growth needs.

Observability Engineer at Universal Music Group

LogicMonitor is pretty good at scaling things when it comes to monitoring AWS infrastructure because I can see that it scales very well for us.

For more quotes and insights, download the LogicMonitor report

Site Reliability Engineer at a comms service provider with 501-1,000 employees

Stability Issues

Sentiment score

9.1

ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.

Sentiment score

8.2

LogicMonitor's stability, reliable alerts, and minimal maintenance ensure high user satisfaction and allow focus on business systems.

No quotes available

For more quotes and insights, download the ConnectWise RMM report

The platform is reliable, alerts are consistent, and once collectors and integrations are in place, monitoring runs smoothly with minimal disruption.

Site Reliability Engineer at a comms service provider with 501-1,000 employees

It is very stable. I have never seen LogicMonitor itself go down.

Sr. Systems Engineer at a financial services firm with 201-500 employees

Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.

For more quotes and insights, download the LogicMonitor report

Observability Engineer at Universal Music Group

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.

LogicMonitor users want better visualization, streamlined alerts, automation, enhanced monitoring, role-based permissions, and more appealing pricing options.

The pricing for ConnectWise RMM is reasonable.

For more quotes and insights, download the ConnectWise RMM report

Manager, Technical Team at Expert It Solutions Alberta

I would also appreciate a stronger out-of-the-box AWS correlation, such as automatically grouping related issues across EC2, EBS, and ALBs in a way that reads as a single incident story.

Site Reliability Engineer at a comms service provider with 501-1,000 employees

I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.

IT Infrastructure Engineer at Ethical Trade SErvices Africa

The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.

For more quotes and insights, download the LogicMonitor report

Sr. Systems Engineer at a financial services firm with 201-500 employees

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.

LogicMonitor offers competitive pricing and value, though clouds licensing can be challenging for larger environments or small businesses.

No quotes available

For more quotes and insights, download the ConnectWise RMM report

For small businesses that want to utilize LogicMonitor and are just starting out with limited customers, a pricing model targeted to this segment would be beneficial, perhaps at three or two dollars per device per month.

Ankar Aung

Network Security Engineer at a consultancy with 10,001+ employees

I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

For more quotes and insights, download the LogicMonitor report

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.

LogicMonitor offers customizable dashboards, real-time visualization, and advanced alerting for proactive network management and efficient issue resolution.

The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

For more quotes and insights, download the ConnectWise RMM report

Manager, Technical Team at Expert It Solutions Alberta

The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.

IT Infrastructure Engineer at Ethical Trade SErvices Africa

Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.

Observability Engineer at Universal Music Group

When talking about the statistics, it has helped us reduce downtime to about 40 to 50% because without LogicMonitor, we used to know about the downtime only when the application was actually down.

For more quotes and insights, download the LogicMonitor report

Site Reliability Engineer at a comms service provider with 501-1,000 employees

Categories and Ranking

ConnectWise RMM

Ranking in Network Monitoring Software

67th

Ranking in IT Infrastructure Monitoring

48th

Ranking in Cloud Monitoring Software

38th

Average Rating

8.2

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

Server Monitoring (22nd), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (6th), Patch Management (23rd), Unified Endpoint Management (UEM) (19th)

LogicMonitor

Ranking in Network Monitoring Software

12th

Ranking in IT Infrastructure Monitoring

15th

Ranking in Cloud Monitoring Software

14th

Average Rating

9.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (22nd), Container Monitoring (6th), AIOps (8th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of ConnectWise RMM is 0.2%, up from 0.0% compared to the previous year. The mindshare of LogicMonitor is 2.0%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
LogicMonitor	2.0%
ConnectWise RMM	0.2%
Other	97.8%

IT Infrastructure Monitoring

Featured Reviews

Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable

Manager, Technical Team at Expert It Solutions Alberta

The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

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Monitoring has reduced downtime and now enables proactive alerts across cloud workloads

Site Reliability Engineer at a comms service provider with 501-1,000 employees

When it comes to the improvement of LogicMonitor, I think there are a few points that can be improved. The first one is alert tuning, which takes time. It requires effort when trying to understand it for the first time. The defaults do not always match our workload patterns, so I have to adjust the thresholds to reduce noise and avoid alert fatigue. While the dashboards are solid, I sometimes wish that the UI was a bit more intuitive when drilling down quickly during an incident. There are many options and finding the exact view where I can identify the exact problem takes a few extra clicks. When an alert comes and I click on a LogicMonitor alert, it takes time to understand what the alert actually is and to go through the data points. The alert page specifically could be better. The alert tuning part can also be made more simple. The first area that could be better is alert clarity and routing. Sometimes alerts do not include enough immediate context, so I still have to spend a few minutes correlating data across views. Adding more actionable details directly in the alert would make the response even faster. LogicMonitor sometimes gives false alerts as well. For example, if an EC2 instance is down, it will not determine whether the EC2 instance has been deliberately turned off or if it is actually not responding. At that time, it will give false alerts. The clearing of alerts is also an issue. Once an issue is fixed, the alert should be cleared, but it takes a little time for that alert to be cleared. Another improvement that would be helpful is simpler customization for complex dashboards. It is powerful, but building highly tailored dashboards, especially across multiple environments, can feel heavy and time-consuming. I would also appreciate a stronger out-of-the-box AWS correlation, such as automatically grouping related issues across EC2, EBS, and ALBs in a way that reads as a single incident story. This would reduce the mental overhead during outages. Grouping incidents together, such as all the EC2 alerts, all the EBS alerts, or all the load balancer alerts would be beneficial. Overall, none of these are blockers, just some improving areas. There could be smarter anomaly detection out of the box that can catch unusual but important behavior without manual tuning of every threshold. Better tagging and dynamic grouping for EC2 instances would also be helpful. Cleaner alert de-duplication so a single underlying issue does not generate multiple redundant alerts would improve the system. More guided root cause workflows would be beneficial, such as providing the most likely causes based on correlated metrics. Faster search navigation across devices, dashboards, and alerts during incidents would also improve the platform.

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Top Industries

By visitors reading reviews

Performing Arts

13%

Comms Service Provider

10%

Outsourcing Company

Computer Software Company

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	11
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?

There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...

What needs improvement with Continuum Command?

The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.

What is your primary use case for Continuum Command?

As an MSP, we utilize ConnectWise RMM for the management of our client environment.

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

What is your experience regarding pricing and costs for LogicMonitor?

I did not have much experience with the pricing, setup cost, and licensing for LogicMonitor. I sat in on some of the business meetings, but my main focus was the technical side of it, getting every...

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Product Reports

Download ConnectWise RMM product report

ConnectWise RMM

January 2026

Download LogicMonitor product report

January 2026

Also Known As

Continuum Command, Continuum RMM

No data available

Overview

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

ConnectWise

LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.

LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.

What are LogicMonitor's key features?

Customizable Dashboards: Allows personalization of monitoring views.
Robust Alerting: Offers advanced alert configurations.
API and Plugin Support: Ensures integration with apps like ServiceNow.
Dynamic Thresholds: Facilitates proactive issue resolution.
Anomaly Detection: Aids in identifying potential issues early.

What ROI should users look for in reviews?

Operational Efficiency: Enhanced by detailed visualizations and dashboards.
Scalability: Supports growing IT environments effortlessly.
Proactive Management: Facilitated by flexible alerting and monitoring.
Flexibility: Customization in monitoring diverse environments.

LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens