ConnectWise RMM and NinjaOne compete in the remote monitoring and management category, each offering distinct advantages. NinjaOne appears to have the upper hand in areas like perceived value and comprehensive features, whereas ConnectWise RMM excels in pricing and support offerings.
Features: ConnectWise RMM offers robust ticketing features, extensive automation capabilities, and diverse integrations. NinjaOne is known for its intuitive interface, efficient patch management, and comprehensive network monitoring tools.
Room for Improvement: ConnectWise RMM could enhance its user interface, streamline its integration process, and improve automation settings. NinjaOne might focus on expanding third-party integrations, enhancing customization options, and refining network monitoring tools for greater accuracy.
Ease of Deployment and Customer Service: NinjaOne provides a simplified deployment process known for swift setup and minimal resource requirements. ConnectWise RMM offers a more comprehensive deployment process with extensive support options, ideal for businesses needing customized integration and assistance.
Pricing and ROI: ConnectWise RMM presents competitive setup costs with a focus on long-term cost-effectiveness, offering a solid ROI. NinjaOne may have higher initial costs but justifies its pricing with strong value driven by effectiveness in enhancing productivity.
It saves probably more than 50% of the time that would have been required, likely around 75%.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
I would rate the stability a ten out of ten.
The pricing for ConnectWise RMM is reasonable.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Product | Market Share (%) |
---|---|
NinjaOne | 13.7% |
ConnectWise RMM | 7.4% |
Other | 78.9% |
Company Size | Count |
---|---|
Small Business | 16 |
Midsize Enterprise | 2 |
Large Enterprise | 1 |
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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