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ConnectWise Automate vs Nagios XI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (9th)
Nagios XI
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (25th), Server Monitoring (14th), IT Infrastructure Monitoring (28th), Cloud Monitoring Software (26th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.5%, down 8.1% compared to last year.
Nagios XI, on the other hand, focuses on IT Infrastructure Monitoring, holds 3.2% mindshare, down 3.7% since last year.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
ConnectWise Automate7.5%
Kaseya VSA17.9%
NinjaOne13.2%
Other61.400000000000006%
Remote Monitoring and Management (RMM)
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Nagios XI3.2%
Zabbix11.1%
Datadog4.8%
Other80.9%
IT Infrastructure Monitoring
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Amir  Said - PeerSpot reviewer
Effective alerting enhances network monitoring experience with an easy setup
We love Nagios XI due to the fact that JPS Web is very useful. JPS monitors the modem and performs switching, monitoring the computer, and performing switching. We implement some applications and traffic monitoring. The alerting system is very effective. For instance, if we have an alarm on some RAM storage if the traffic is cut or dropped.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows us to manage all client requests, jobs and invoicing."
"It's definitely improved the help-desk servicing, et cetera."
"The initial setup is easy and the deployment is quick."
"The database is great. It's a nicely ordered database."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The most value we get from this solution is that everything is on a patch cycle."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The technical support is good."
"The solution has a lot of plugins and scripts integrated with it."
"I can monitor a software made in-house to software of bigger companies."
"Nagios is a custom API manager, and we can expose custom APIs for our integration. This is a great feature."
"An excellent solution that is easy and intuitive to implement."
"Nagios XI helps us monitor the bandwidth of the internet connection, HTTP, DNS, active directory services, and exchange data availability. We have multiple servers to monitor databases, availability of servers, and ping."
"The solution's most valuable feature is its simplicity."
"Nagios allows us to configure any device so that we can send pager alerts when people don't have access to emails. It also allows us to schedule downtime and maintenance."
 

Cons

"The fixed client for Automate is slow. The web client is not very intuitive."
"Technical support was helpful."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"The menu doesn't always load properly."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"The product does not have SAP monitoring."
"We'd like to see more integration capabilities."
"From an alerting point of view, some graphics and metrics don't work properly with Nagios XI as they do with Checkmk."
"The installation and monitoring need improvement."
"I would like to see support for notification via SMS."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"The product's stability could be even better."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"We are using the free version of this solution."
"It is good to contact experts for advice about what is the best solution for your specific infrastructure and enterprise."
"The pricing is high with separate licensing for the product and support."
"As it is not an agentless tool, I think it is expensive."
"Licensing costs are reasonable."
"For the cost of the commercial product and support, and taking into account the open source characteristics of it, I believe it is difficult to a better value."
"For our country in North Africa, it's expensive and we could purchase another solution for that price. But it's a reasonable price if we're speaking in international terms."
"The pricing is really cost efficient. The licensing is perpetual and can be renewed very easily."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Performing Arts
11%
Healthcare Company
7%
Outsourcing Company
7%
Computer Software Company
13%
Financial Services Firm
11%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise17
Large Enterprise21
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Nagios XI?
The pricing for the Nagios XI product is good and better than other solutions. I would give it a four or five.
What needs improvement with Nagios XI?
The user interface needs improvement. Many tools have poor user interfaces, making them hard to manage and navigate.
What is your primary use case for Nagios XI?
I normally use Nagios XI for our servers. It's not particularly used for network equipment, however, I use it for monitoring our server performance, including CPU, memory, data, and services runnin...
 

Comparisons

 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.
Find out what your peers are saying about NinjaOne, Kaseya, N-able and others in Remote Monitoring and Management (RMM). Updated: October 2025.
873,085 professionals have used our research since 2012.