Commvault Cloud vs Tines comparison

Commvault and Tines are both solutions in the AI IT Support category. Commvault is ranked #4 with an average rating of 8.8, while Tines is ranked #26 with an average rating of 9.0. Commvault holds a 2.0% mindshare in AIS, compared to Tines’s 0.4% mindshare. Additionally, 95% of Commvault users are willing to recommend the solution, compared to 100% of Tines users who would recommend it.

Commvault Cloud

Read 112 Commvault Cloud reviews

19,132 Views
191 Comparison Views

95% willing to recommend

Tines

Read 4 Tines reviews

2,613 Views
26 Comparison Views

100% willing to recommend

Commvault Cloud

Tines

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Commvault Cloud and Tines based on real PeerSpot user reviews.

Find out in this report how the two AI IT Support solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Commvault Cloud vs. Tines Report (Updated: December 2025).

Buyer's Guide

Commvault Cloud vs. Tines

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Commvault Cloud

Ranking in AI IT Support

4th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

112

Ranking in other categories

Backup and Recovery (3rd), eDiscovery (3rd), Cloud Backup (2nd), Disaster Recovery as a Service (3rd), File Archiving (1st), Disaster Recovery (DR) Software (3rd), SaaS Backup (2nd), Threat Deception Platforms (1st), Container Backup Software (1st)

Tines

Ranking in AI IT Support

26th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Threat Intelligence Platforms (TIP) (18th), Security Orchestration Automation and Response (SOAR) (11th), AI-Powered Security Automation (1st)

Mindshare comparison

As of January 2026, in the AI IT Support category, the mindshare of Commvault Cloud is 2.0%, up from 1.2% compared to the previous year. The mindshare of Tines is 0.4%. It is calculated based on PeerSpot user engagement data.

AI IT Support Market Share Distribution
Product	Market Share (%)
Commvault Cloud	2.0%
Tines	0.4%
Other	97.6%

AI IT Support

Featured Reviews

Ankit Gagneja

Cloud Solution Architect at Tata Consultancy

Hybrid backup strategy has improved recovery orchestration and now supports flexible DR planning

I think improvements could be made in Commvault Cloud. Lately what I have seen is that there are AI capabilities that different data protection organizations are coming up with, which basically revolves around tiering of not frequently accessible data to glacier kind of storage, plus bringing in a high level of compression and deduplication capabilities. All those features I believe are there in other customers and they are bringing in new use cases from the AI perspective which I have not recently seen in Commvault. I have seen that Dell does have such features. We recently pitched a solution to the customers where we talked about data tiering and the other AI use cases, identifying the data by itself and autonomously taking decisions on how to tier the data between the different storage classes that we have. Those kind of capabilities that we have proposed to the customer as far as the partner solutions are concerned. I would like to see AI capabilities in Commvault Cloud. The rest of the features pretty much align with the other enterprise solutions that we have in the market. It is just the AI capability that is being asked by the customers as well as that I see missing with Commvault.

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VikramSingh8

Security Delivery Manager at Accenture

Automation simplifies workflows with no code and excellent support

Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have taken place. However, the reporting and dashboard are not advanced; they are quite basic, with fewer customizable options. The look and feel of the dashboard could be enhanced. Another area for improvement is in terms of documentation, as every tool and company has its own knowledge base.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When an interruption takes place due to an incident, the signaling and notification are very extensive."

"The product's stability is good enough."

"IntelliSnap and file system backups are valuable features."

"It's the leader in backup and archiving."

"It is much more scalable and flexible than everything else in the market."

"The solution is very stable and offers a good level of performance."

"I like the product because of its simplicity and the fact that it provides one single interface for managing everything, including storage, data, and policies."

"One valuable feature is unlimited backup. You can back up existing users and folders."

More Commvault Cloud pros

"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."

"The tool was vendor-neutral."

"One of the most valuable features is that it’s a low-code solution."

"The best thing is that it's no code, so it doesn't require coding knowledge."

Cons

"My customers are not satisfied with the tool because there is a little trouble with the throughput of Metallic."

"The local support could be improved."

"Its technical support could be better."

"I would like to have a manager-level dashboard to review the backups. This is not from an administrative perspective where you can see the details of the execution. Rather, it would only show the percentage of completeness for each one."

"Commvault HyperScale X could improve by allowing backups of the storage area network (SAN)."

"They can improve the VMware recovery and VMware backup. There is an improvement area on the VMware infrastructure. They can make available what they call a VSA proxy. They can have an appliance-type setup to deploy VSA backups and help recover quicker. They can have an appliance ready. Instead of having to have a server dedicated to that and installing software on a server, they can just provide an actual appliance for that."

"Sometimes, we have a performance issue with the backup speed. So, that has to be rectified and improved."

"Commvault should keep and continue to develop the Java GUI."

More Commvault Cloud cons

"They started implementing some AI, and their AI is isolated."

"Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool."

"Tines was a little bit more expensive than Torq."

"Reporting and dashboards could be more advanced for deeper analysis."

Pricing and Cost Advice

"The license is paid on an annual basis and the price is reasonable."

"Our cost is around $20,000 per month. The previous year, it was around $30,000 per month. It now costs less because Commvault changed the licensing type for providers."

"The pricing has improved. It is simplified compared to the way that it was a few years ago. It is fairly straightforward and pretty easy to articulate to customers, which is handy."

"It is cheaper than NetBackup, but its price can be lower. If a good solution can be cheaper, it is always an advantage. Its licensing is on a yearly basis."

"The product is cheap."

"HyperScale X is expensive."

"One of the most interesting aspects is that the licensing model can be modified. We're paying for our licensing by the client, as opposed to the size of the footprint of the backup, which decreased our cost by about 20 percent."

"Commvault Backup & Recovery is perhaps the best value for our money that I have seen in a backup product."

More Commvault Cloud pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

10%

Government

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	24
Large Enterprise	82

No data available

Questions from the Community

What do you like most about ThreatWise?

Security measures, including encryption and threat detection, contribute significantly to data protection, safeguarding against unauthorized access and cyber threats.

See all answers

What is your experience regarding pricing and costs for ThreatWise?

Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.

See all answers

What needs improvement with ThreatWise?

See all answers

What needs improvement with Tines?

See all answers

What is your primary use case for Tines?

I am Vikram Singh, I work for top service based multinational brand and I am responsible for delivering Tines services. Essentially, I am working on it, and I am leading one of the source services ...

See all answers

What advice do you have for others considering Tines?

When you start working with Tines, ensure you pursue the Tines certifications. They offer these free certifications when they become your partner. Overall, I would rate Tines a nine out of ten.

See all answers

Comparisons

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Compared 13% of the time

Veeam Data Platform vs Commvault Cloud

Compared 11% of the time

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Compared 4% of the time

AWS Backup vs Commvault Cloud

Compared 4% of the time

Acronis Cyber Protect vs Commvault Cloud

Compared 3% of the time

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Torq vs Tines

Compared 38% of the time

Splunk SOAR vs Tines

Compared 14% of the time

Palo Alto Networks Cortex XSOAR vs Tines

Compared 10% of the time

Blink Ops vs Tines

Compared 10% of the time

Swimlane vs Tines

Compared 8% of the time

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Product Reports

Buyer's Guide

Commvault Cloud

January 2026

Download Commvault Cloud product report

Buyer's Guide

Security Orchestration Automation and Response (SOAR)

December 2025

Download Tines product report

Also Known As

Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise

No data available

Overview

Commvault Cloud is the ultimate cyber resilience platform built to meet the demands of the hybrid
enterprise. Beyond its core functionality of data backup and recovery across diverse workloads, including applications, databases, virtual machines, and files, Commvault Cloud stands out as a robust defense against ransomware. Going beyond backup, the platform integrates advanced data security features such as encryption, access control, and threat detection, safeguarding against unauthorized access and cyber threats.

With tools for data management, classification, and migration, businesses can optimize storage costs, enhance accessibility, and comply with regulations seamlessly. Boasting cloud integration with major providers like AWS, Azure, and Google Cloud, Commvault Cloud leverages the scalability and flexibility of the cloud for comprehensive data protection and management. The platform's automation capabilities streamline tasks, and its reporting and analytics features provide valuable insights into data usage, potential risks, and optimization strategies. Commvault Cloud is not just a security tool; it is a key component of cyber resilience, enabling organizations to not only protect against cyberattacks but also recover swiftly and minimize the impact of incidents. Elevate your cyber resilience strategy with Commvault Cloud.

Commvault

Tines offers no-code and low-code automation for users to automate tasks without coding expertise, integrating seamlessly with APIs to enhance incident management and security operations.

Known for a vendor-neutral approach, Tines provides detailed documentation and live chat support, allowing for effective integration with other tools, scheduling capabilities, and streamlined processes that save time and effort. Users find it intuitive for efficient task handling, making manual intervention unnecessary. Challenges include the need for more comprehensive documentation and instructional videos, as well as improvements in AI integration and reporting aesthetics. Pricing is also noted as higher compared to alternatives.

What are the most important features of Tines?

No-code and low-code automation: Enables task automation without coding knowledge.
API integration: Facilitates enhanced automation for security operations.
Vendor-neutral approach: Promotes unbiased integration across various tools.
Detailed documentation: Provides users with comprehensive guides and support.
Scheduling capabilities: Allows users to automate workflows efficiently.

What benefits and ROI can users expect from Tines?

Time savings: Automates tasks to reduce manual processes.
Improved efficiency: Streamlines security operations, enhancing productivity.
Comprehensive task handling: Offers intuitive tools for managing complex tasks easily.

Tines primarily serves organizations in the security sector, automating security operations such as alert detection and managed detection and response. It's utilized extensively in security operation centers for tasks like phishing email processing, ticket creation, IOC investigations, and ticket assignments within enterprise security frameworks, with multiple teams delivering Tines services to enhance task handling efficiency.

Tines

Sample Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company

Information Not Available

Buyer's Guide

Commvault Cloud vs. Tines

December 2025

Free Report: Commvault Cloud vs. Tines

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