Cisco TelePresence and ScreenConnect are products competing in the video conferencing and remote support space. ScreenConnect seems to have the edge due to its flexibility and affordability compared to Cisco's higher costs but reliable performance.
Features: Cisco TelePresence is renowned for its outstanding video quality, high-level security, and integration with enterprise systems, crucial for large organizations. ScreenConnect, on the other hand, offers valuable remote control functionalities, customizability, and multi-platform support, which are essential in agile settings.
Room for Improvement: Cisco TelePresence could benefit from reduced costs and simplified installation procedures. Its need for substantial infrastructure limits its accessibility to smaller businesses. ScreenConnect would improve by enhancing its video quality and providing more enterprise-level security features. Offering more robust customer support options could also benefit ScreenConnect.
Ease of Deployment and Customer Service: Cisco TelePresence requires significant infrastructure and professional installation, leading to longer deployment times. Its comprehensive customer service supports complex setups. In contrast, ScreenConnect offers straightforward deployment with almost immediate setup capabilities and efficient customer service that complements its user-friendly system.
Pricing and ROI: Cisco TelePresence comes with higher upfront costs for hardware and installation, reflecting a premium pricing model, suitable for those focusing on quality and reliability, with ROI realized over extended periods. ScreenConnect is cost-effective, offering competitive pricing and quicker ROI through low setup costs and flexible subscription models, making it a budget-friendly option.
| Product | Market Share (%) |
|---|---|
| Cisco TelePresence | 3.0% |
| ScreenConnect | 1.5% |
| Other | 95.5% |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 2 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
