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Cisco Secure Client (including AnyConnect) vs JumpCloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Cisco Secure Client enhances remote connectivity with robust security, ease of use, and varied ROI experiences across organizations.
Sentiment score
6.6
JumpCloud reduces ID management costs by 40-60%, speeds onboarding, enhances security, and saves on deployment, though benefits vary.
With Cisco Secure Network Analytics implemented, we have achieved collaboration as an IT support team where we reached out to network-related members to understand how they work on Cisco Secure Network Analytics-related issues.
Intune Administrator at a consultancy with 11-50 employees
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
System Administrator at Girnarcare
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
System Administrator at Mensa Brands
The time saved on onboarding and device management is significant, probably a 75% reduction.
System Administrator at Mensa Brands
 

Customer Service

Sentiment score
6.8
Cisco Secure Client provides reliable performance, with support generally quick and effective, though access sometimes requires contracts and has delays.
Sentiment score
7.5
JumpCloud customer service is responsive and helpful, though some users noted occasional delays and suggested improving documentation.
Cisco offers very high-quality customer service.
Manager - Network Services at a tech vendor with 10,001+ employees
Cisco technical support is difficult, and it requires lots of contracts.
Technical Manager at Gannexion BV
Over the years, there's been a decline in the quality, mainly in areas such as the experience level of support engineers and the time taken to address and escalate issues.
Director/ Senior Network Specialist at a computer software company with 51-200 employees
Customer support should be enhanced, especially the response time which should be much faster than it is now.
Technical Support and Engineer at EIKON Technology
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
Senior DevOps Engineer at Alibaba Group
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
System Administrator at Girnarcare
 

Scalability Issues

Sentiment score
7.3
Cisco Secure Client efficiently scales for organizations, providing secure access while integrating with existing infrastructures despite potential hardware challenges.
Sentiment score
7.9
JumpCloud is scalable, flexible, and cost-effective, supporting various organizational sizes with robust performance and seamless expansion capabilities.
A smaller firewall can handle fewer sessions, while a larger one can handle tens of thousands of sessions.
Director/ Senior Network Specialist at a computer software company with 51-200 employees
The scalability of Cisco Secure Client depends on the hardware I choose.
Network Architect at Sysnet Solutions Bangladesh Limited
Regarding scalability, Cisco Secure Client (including AnyConnect) rates as excellent because we can scale out by simply buying more licenses from the vendor.
Senior Network Engineer Specialist at Zenith Comp Co.,Ltd.
With AWS SSO, it is ten out of ten.
Senior DevOps Engineer at Alibaba Group
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
System Administrator at Mensa Brands
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
System Administrator at Mensa Brands
 

Stability Issues

Sentiment score
8.0
Cisco Secure Client is praised for its stability and reliability, effectively handling remote connectivity despite minor flaws.
Sentiment score
7.8
JumpCloud is highly reliable, with consistent uptime, rapid response to issues, and strong user confidence in its stability.
I would rate the stability ten out of ten.
Sr. I&C Enginner at Reliance Industries Ltd
The stability is really good, and I would rate it up to nine.
Manager - Network Services at a tech vendor with 10,001+ employees
Regarding the performance of Cisco Secure Client (including AnyConnect), I have not seen any issues because performance-wise it functions properly.
Manager - Projects at airtel
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
System Administrator at Mensa Brands
I rate the stability of JumpCloud ten out of ten.
Senior DevOps Engineer at Alibaba Group
It did not initially recognize my microphone.
Principal Systems Engineer at a healthcare company with 51-200 employees
 

Room For Improvement

Cisco Secure Client faces usability and integration challenges, including outdated support, cumbersome authentication, and issues with pricing and technical support.
JumpCloud users seek improvements in configuration, support, integrations, customization, security, and better management of platforms, APIs, and interfaces.
I am using Intune for deployments, and it's not easy to create an automated deployment where users do not need to register server addresses.
Chief Technologies Officer at ASTORG PARTNERS
Vendors offer more features, such as a kill switch.
Technical Manager at Gannexion BV
Cisco's security portfolio, including Secure Client and the firewalls, is falling behind.
Director/ Senior Network Specialist at a computer software company with 51-200 employees
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
System Administrator at Mensa Brands
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
Senior DevOps Engineer at Alibaba Group
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
Technical Support and Engineer at EIKON Technology
 

Setup Cost

Cisco Secure Client licensing offers flexible annual terms but is sometimes considered costly compared to Fortinet and Palo Alto.
JumpCloud offers competitive and transparent pricing, starting at $2 per user, with costs varying by features and complexity.
Palo Alto and Fortinet provide free VPN connections, but Cisco Secure Client (including AnyConnect) requires a license purchase.
Senior Network Engineer Specialist at Zenith Comp Co.,Ltd.
I perceive the pricing to be a seven, however, I have perpetual licenses.
Technical Manager at Gannexion BV
The pricing seems to align equally with other competitors like Palo Alto during a competitive situation.
Director/ Senior Network Specialist at a computer software company with 51-200 employees
AWS charges per user, which can be costly if I have more than ten users.
Senior DevOps Engineer at Alibaba Group
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
Technical Support and Engineer at EIKON Technology
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
System Administrator at Girnarcare
 

Valuable Features

Cisco Secure Client provides reliable, cross-platform VPN access with multi-factor authentication and seamless Active Directory integration for enhanced security.
JumpCloud streamlines device and user management through automation, enhancing security with integration, single sign-on, and multi-platform support.
Beneficial for businesses needing secure access outside the office.
Director/ Senior Network Specialist at a computer software company with 51-200 employees
Additionally, it gives the user flexibility of working from anywhere, which is a major feature we are looking at.
Manager - Projects at airtel
Cisco Secure Network Analytics filled the gap between the monitoring and management side, allowing us to check end user activity clearly from the Cisco Secure Network Analytics console.
Intune Administrator at a consultancy with 11-50 employees
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
Senior DevOps Engineer at Alibaba Group
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
Technical Support and Engineer at EIKON Technology
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
Principal Systems Engineer at a healthcare company with 51-200 employees
 

Categories and Ranking

Cisco Secure Client (includ...
Ranking in ZTNA as a Service
12th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
79
Ranking in other categories
SSL VPN (3rd), Enterprise Infrastructure VPN (6th), Cisco Security Portfolio (5th)
JumpCloud
Ranking in ZTNA as a Service
11th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Single Sign-On (SSO) (11th), Identity Management (IM) (14th), Enterprise Password Managers (12th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (11th), Active Directory Bridge (3rd), Cyber Asset Attack Surface Management (CAASM) (4th)
 

Mindshare comparison

As of August 2026, in the ZTNA as a Service category, the mindshare of Cisco Secure Client (including AnyConnect) is 2.8%, down from 3.6% compared to the previous year. The mindshare of JumpCloud is 2.2%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ZTNA as a Service Mindshare Distribution
ProductMindshare (%)
JumpCloud2.2%
Cisco Secure Client (including AnyConnect)2.8%
Other95.0%
ZTNA as a Service
 

Featured Reviews

AS
Manager - Projects at airtel
Offers work-from-anywhere flexibility but navigates occasional proxy confusion
The analytics I downloaded from your site as a free download did not carry the information that was actually required. I was looking at the market segmentation and market share, along with some USPs which differentiated them from each other. The free download had two issues: many things were repetitive, and it was designed to not release any relevant information. Only headers were present, so I was not able to determine whether the final report would be worthwhile. I have not worked with enterprise tools that I could share feedback on for website publication. I see benefits from using Cisco Secure Client (including AnyConnect). However, I would not recommend it because future adoptions will be towards Zscaler, as SSC is a better model than VPN. On a scale of 1-10, I rate this solution a 7.
Arun Jose - PeerSpot reviewer
System Administrator at Mensa Brands
Unified directory and device management has streamlined remote workforce security and onboarding
JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
Construction Company
6%
Comms Service Provider
19%
Construction Company
10%
Computer Software Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise10
Large Enterprise49
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco AnyConnect Secure Mobility Client?
Cisco Secure Client (including AnyConnect) is somewhat expensive compared to others such as Fortinet or Palo Alto, which provide free VPN when the firewall is purchased. Palo Alto and Fortinet prov...
What needs improvement with Cisco AnyConnect Secure Mobility Client?
There are no features that I wish Cisco Secure Client (including AnyConnect) had that it does not currently provide. If I could change one thing about it, I would have no changes to suggest.
What is your primary use case for Cisco AnyConnect Secure Mobility Client?
I primarily use Cisco Secure Client (including AnyConnect) for VPN connections and network-related activities. We have Cisco APIs and Cisco VPN that serve as the foundation for our operations. As a...
What is your experience regarding pricing and costs for JumpCloud?
My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the setup, and I feel it was a good value.
What needs improvement with JumpCloud?
The sync speed between the JumpCloud instance and the agent could be improved. The remote support feature is doing adequately well, but it would be better if there were less lagginess and more intu...
What is your primary use case for JumpCloud?
JumpCloud's remote support feature and SSO capabilities are excellent, particularly the one-click access to everything. The dashboard is quite intuitive, and for administrators, the remote support ...
 

Also Known As

Cisco AnyConnect Secure Mobility Client
Resmo
 

Overview

 

Sample Customers

MST, Molina Healthcare, Ritchie Bros. Auctioneers, Arup, New South Wales Rural FireService
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Find out what your peers are saying about Cisco Secure Client (including AnyConnect) vs. JumpCloud and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.