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Cisco Nexus Dashboard Fabric Controller (Formerly DCNM) vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Cisco Nexus Dashboard Fabric Controller delivers consistent connections and high ROI, benefiting diverse sectors over a decade.
Sentiment score
6.4
New Relic improves developer efficiency and production quality, though costs for premium features can be a drawback for some.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System Engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Senior SRE Engineer at SentinelOne
 

Customer Service

Sentiment score
6.4
Customer service is praised for responsiveness and expertise, though some operational cases take longer to resolve.
Sentiment score
7.5
New Relic's customer service is highly praised for responsiveness and expertise, though some desire faster response during offline hours.
Cisco's support I would rate as a 10 compared to all other vendors.
Network Engineer at a healthcare company with 1,001-5,000 employees
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
They are very polite and helped him out.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.3
Cisco Nexus Dashboard Fabric Controller is scalable, supporting integration and expansion, with varied user experiences on upgrading and compatibility.
Sentiment score
7.7
New Relic scales efficiently, adapts to various setups, and integrates seamlessly, though costs may rise with extensive scaling.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
Contingent Worker at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
7.8
The Cisco Nexus Dashboard Fabric Controller is praised for its stable performance and reliability, especially in managing data centers.
Sentiment score
7.8
New Relic is stable and reliable, with minor glitches quickly resolved, ensuring seamless performance during peak traffic.
New Relic lags sometimes.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

Cisco Nexus Dashboard needs easier configuration, better integration, improved performance, intuitive reporting, and competitive pricing to enhance user experience.
New Relic needs better data privacy, navigation, insights, integrations, documentation, and pricing to enhance user experience and satisfaction.
I do not believe it integrated well with different infrastructures for hybrid environments.
Network Engineer at a healthcare company with 1,001-5,000 employees
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System Engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

Cisco Nexus Dashboard Fabric Controller is costly but offers high value, transparent pricing, and excellent support and service.
Enterprise users find New Relic's pricing complex and expensive, with advanced features costly and discounts negotiable with account managers.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Valuable Features

The Cisco Nexus Dashboard Fabric Controller offers stability, ease of use, integration, and real-time insights for optimized network management.
New Relic provides real-time application monitoring with customizable dashboards, aiding swift issue detection and resolution for enhanced efficiency.
People typically understand north-south traffic flows but usually miss the east-west traffic flows in data centers.
Network Engineer at a healthcare company with 1,001-5,000 employees
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Categories and Ranking

Cisco Nexus Dashboard Fabri...
Ranking in Network Monitoring Software
13th
Average Rating
8.0
Reviews Sentiment
6.2
Number of Reviews
26
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
168
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of Cisco Nexus Dashboard Fabric Controller (Formerly DCNM) is 0.7%, up from 0.5% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
New Relic1.5%
Cisco Nexus Dashboard Fabric Controller (Formerly DCNM)0.7%
Other97.8%
Network Monitoring Software
 

Featured Reviews

Jagdev Dhaliwal - PeerSpot reviewer
Network Engineer at a healthcare company with 1,001-5,000 employees
Flow monitoring has improved planning for east-west traffic and real-time capacity decisions
Cisco Nexus Dashboard Fabric Controller (Formerly DCNM) helps to understand the flows and data plane capacities, which are the primary use cases. Usually, people struggle with east-west traffic flow when they need to decide on firewalls or products. People typically understand north-south traffic flows but usually miss the east-west traffic flows in data centers. I was focusing more on this so that people can accordingly plan, such as after F5, the number of servers, the number of sessions needed, and whether we need to plan the interface for groups from the line capacity perspective. This kind of information was valuable to us. The real-time telemetry feature was beneficial. When experiencing performance issues, I could determine if there were any issues related to flows or areas where bottlenecks were occurring.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Government
13%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
7%
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise6
Large Enterprise16
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise71
 

Questions from the Community

What do you like most about Cisco Data Center Network Manager?
It uses push technology, which pushes the changes to all relevant devices to ensure they are updated accordingly.
What is your experience regarding pricing and costs for Cisco Data Center Network Manager?
The tool is always expensive, but their service, product quality, and support are good. We're happy with it, but it's still an expensive solution. There are cheaper alternatives but no similar plat...
What needs improvement with Cisco Data Center Network Manager?
I do not believe it integrated well with different infrastructures for hybrid environments. I am uncertain because we have never attempted that in our environment, so they could perform better in t...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
 

Also Known As

Cisco Data Center Network Manager
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Banco de Guayaquil, Cox Communications, Kuwait Petroleum Italia, Roper St. Francis, University of British Columbia
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Cisco Nexus Dashboard Fabric Controller (Formerly DCNM) vs. New Relic and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.