

ManageEngine Password Manager Pro and Cisco Duo are widely used for secure password management and authentication. Based on user reviews, Cisco Duo has the upper hand due to its comprehensive features, though ManageEngine Password Manager Pro receives more favorable feedback on pricing and support.
Features: ManageEngine Password Manager Pro is praised for its advanced password management capabilities, intuitive controls, and secure password vault. Cisco Duo stands out for its multifactor authentication, secure access, and integration with various applications. Users feel Cisco Duo's feature set is more comprehensive.
Room for Improvement: ManageEngine Password Manager Pro could benefit from enhanced reporting features, better scalability, and a more modern user interface. Cisco Duo users suggest that the solution should improve its mobile experience, provide more customization options, and offer more detailed documentation.
Ease of Deployment and Customer Service: ManageEngine Password Manager Pro is noted for its straightforward deployment process and responsive customer support. Cisco Duo is also commended for its relatively easy deployment and strong customer service. However, Cisco Duo's support is often highlighted as more knowledgeable and effective compared to ManageEngine Password Manager Pro.
Pricing and ROI: Users report that ManageEngine Password Manager Pro offers competitive setup costs and delivers satisfactory ROI. Cisco Duo users recognize its higher price but feel that the robust features justify the expense with a strong ROI. While ManageEngine Password Manager Pro is seen as cost-effective, Cisco Duo's additional features make it worth the higher investment according to user reviews.
I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications.
I have not seen ROI with Cisco Duo; probably the opposite, because it impedes productivity time to be able to get into the system.
From my point of view, the biggest return on investment when using Cisco Duo is the security and the ease of setting it up.
They got back to us quickly, were nice, and gave us what we needed.
I would rate their support 10 out of 10.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
I believe Cisco Duo is very scalable because it is cloud-based.
We started out with just the basics, getting a token, and then we changed to push, and now, we have added the offline mode.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
When there is a bigger problem, we get notifications from Cisco Duo saying, 'Hey, we have a problem,' and that has helped us.
We have never experienced any downtime.
If you don't have internet access, you can't access your computer, only local access is available.
Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive.
There needs to be consideration for how to launch Cisco Duo with a handheld device that is not native, where you can install the application.
Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days.
The pricing is acceptable to them.
Their website lists $3 per month per user for the Essential license.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
ManageEngine Password Manager Pro is cheaper than other products, such as BeyondTrust, and is more than 50% cheaper compared to the Boomer solution we used before.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
The auditing feature is particularly valuable as it makes privileged account usage auditable.
| Product | Market Share (%) |
|---|---|
| Cisco Duo | 3.5% |
| ManageEngine Password Manager Pro | 1.8% |
| Other | 94.7% |

| Company Size | Count |
|---|---|
| Small Business | 31 |
| Midsize Enterprise | 18 |
| Large Enterprise | 38 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 1 |
Cisco Duo is a cloud-based identity security platform safeguarding critical resources for any user and device worldwide. Known for its ease of use, Duo offers seamless protection across multi-cloud, hybrid, and on-premises environments.
Cisco Duo is designed to secure access with identity-first protection and provides extensive visibility throughout an organization's identity ecosystem. Offering multi-factor authentication, Duo facilitates easy integration and management, allowing teams to protect data effectively on VPNs, applications, and networks. Its single-pane management improves security processes while enhancing trust, making it suitable for diverse IT infrastructures.
What are the key features of Cisco Duo?
Which benefits and ROI should users consider?
In industries like education and finance, Cisco Duo is widely employed to secure multi-factor authentication across platforms such as email, databases, and servers. Its integration capabilities with Microsoft 365, Active Directory, and VPNs like AnyConnect are instrumental in verifying user identities using mobile apps or OTPs, catering effectively to both remote and on-premise environments.
Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises.
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