Network Administrator at a media company with 201-500 employees
Real User
Top 10
Nov 11, 2024
The support for the PAM product is not very prompt. Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days. This process is slower compared to other products from the same manufacturer.
Information Technology Consultant at a government with 201-500 employees
Real User
Jul 20, 2022
There is room for improvement in making the UI more user-friendly. When you search for a password, there are some things you can't edit from the search bar, so you have to go back to the main window and scroll through to edit them.
Founder at a comms service provider with 11-50 employees
Real User
Feb 11, 2021
Sometimes the person who doesn't actually use those passwords becomes responsible for the password. You find passwords belonging to one person, and then everybody else has to ask for passwords from under that account. Sometimes it becomes cumbersome. It's a pretty technical solution. It's designed for more technical people.
Senior System Specialist at a tech services company with 51-200 employees
Real User
Jan 12, 2020
The product could be improved by lowering the price - it's expensive. We pay a license fee. I also think that the user interface could be improved and made more user-friendly. It's sometimes a little complex to understand what things mean.
Single Sign-On (SSO) simplifies user authentication by allowing access to multiple applications with one set of credentials. This enhances security and user experience by reducing password fatigue and streamlining login processes.SSO is a centralized access management approach designed to improve the efficiency and security of user authentication across diverse applications and systems. Enterprises adopt SSO to streamline operations and decrease the administrative load. This solution lowers...
The support for the PAM product is not very prompt. Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days. This process is slower compared to other products from the same manufacturer.
The update might get a bit easier.
There is room for improvement in making the UI more user-friendly. When you search for a password, there are some things you can't edit from the search bar, so you have to go back to the main window and scroll through to edit them.
Sometimes the person who doesn't actually use those passwords becomes responsible for the password. You find passwords belonging to one person, and then everybody else has to ask for passwords from under that account. Sometimes it becomes cumbersome. It's a pretty technical solution. It's designed for more technical people.
The product could be improved by lowering the price - it's expensive. We pay a license fee. I also think that the user interface could be improved and made more user-friendly. It's sometimes a little complex to understand what things mean.