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SunilKumar12
Sr Engineer IT at Hical Technologies Pvt Ltd
Real User
Top 10
Enables us to see and analyze user activity and gives us a single point of control
Pros and Cons
  • "It also has features that help improve security posture. The most important of these features include multifactor authentication, which is very useful for connecting to the organization, especially from outside the boundaries of the organization. That is very helpful when it comes to user security."
  • "Everything should be in one package. There are so many different packages. They need to provide guidance because there are so many features and we don't know how to implement them in our organization."

What is our primary use case?

We use Azure AD for user access and control.

Our deployment is a hybrid of on-premises and cloud.

How has it helped my organization?

We can see user activity and analyze user interaction between the websites and log files. It gives us a single point of control. Overall it has helped place our security posture in a good position.

In addition, using Microsoft Endpoint Manager, new laptops can easily connect to the MDM solution, making for a very good user experience, particularly for new systems. Users just log in with their email ID and multifactor authentication. Once they are logged in, they connect automatically to the back end and that helps make the user experience for configuration very good.

What is most valuable?

Among the valuable features are MDM and Microsoft Endpoint Manager. They are very useful. Intune is built-in. And deploying to MDM has features that are very advanced. It reduces the administration work. And security-wise, it has very advanced technology.

It also has features that help improve security posture. The most important of these features include multifactor authentication, which is very useful for connecting to the organization, especially from outside the boundaries of the organization. That is very helpful when it comes to user security. And in the COVID situation, MDM is very helpful for us due to work-from-home. It enables us to very easily connect to our domain and align new systems with the end-users. That is very helpful for us.

What needs improvement?

There are some difficulties in the hybrid version, things to do with firewall security, inside the organization. They need to work on that more.

In addition, everything should be in one package. There are so many different packages. They need to provide guidance because there are so many features and we don't know how to implement them in our organization.

I'm also expecting a Windows 365 virtual desktop. I would be interested in that feature.

For how long have I used the solution?

I have been using Azure Active Directory for four years.

What do I think about the stability of the solution?

It's 100 percent stable.

What do I think about the scalability of the solution?

The scalability is unlimited.

How are customer service and technical support?

I would rate Microsoft's support at nine out of 10. It's not a 10 because in some cases they don't answer a call because they are engaged with other calls.

Which solution did I use previously and why did I switch?

We tried ManageEngine but it was not useful for us. It was not up to the requirements of our organization. Azure AD is a very flexible solution. It is used in most of the organization.

How was the initial setup?

It is very easy to configure if you are configuring a completely new cloud deployment. But with the on-premises deployment, there are some difficulties due to security issues, like credentials required.

It doesn't take more time to install AD Connect on-premises. The installation itself takes one hour and, within one to two days, we can take all the data over to it. But we then need to monitor it for at least two days to make sure everything is fine.

We have almost 400 users in our AD and we have six people involved in maintaining and administering it, including me in my role as senior IT engineer. I take care of Active Directory monitoring, as well as installation and configuration. We also handle patches and upgrades. One person takes care of the billing part.

What about the implementation team?

We set it up with the help of a consultant from KPMG and our experience with him was good.

What was our ROI?

With COVID going on, part of our ROI from using the solution is that we can view the access of all the employees who are working from home. In these circumstances, that has been a notable return on our investment. 

What's my experience with pricing, setup cost, and licensing?

The pricing, in the context of the COVID situation, is very high because the overseas aerospace industry, to which we supply products, has been hugely impacted. There are no projects coming in. 

The pricing should also be less for smaller organizations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VP - Enterprise Solutions at a comms service provider with 11-50 employees
Real User
Top 20
Its ease of integration and the use of power shells are really attractive features
Pros and Cons
  • "I have found the password management and the secret management features to be the most valuable. Our customers find its ease of integration and the use of power shells really attractive."
  • "We always ask for partner enablement, which is more like a soft requirement rather than a product requirement. It would be great if they can provide us deeper knowledge of their products for integration."

What is most valuable?

I have found the password management and the secret management features to be the most valuable. Our customers find its ease of integration and the use of power shells really attractive.

What needs improvement?

We always ask for partner enablement, which is more like a soft requirement rather than a product requirement. It would be great if they can provide us deeper knowledge of their products for integration.

For how long have I used the solution?

I have been working with Thycotic Secret Server for two to three years.

What do I think about the stability of the solution?

It is definitely stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

Their technical support is good. 

How was the initial setup?

The initial setup is very easy. The installation only takes a few hours. In fact, preparing the customer site takes most of the time, not the software installation.

What's my experience with pricing, setup cost, and licensing?

Its price is okay. We don't compete on pricing. We seldom use price to win over our competitors. We prefer it this way because if we can sustain the price, we make more margin as well. We don't want the price to go down to the bottom where despite the win, there's no margin at all.

Which other solutions did I evaluate?

We looked at ManageEngine and One Identity. We picked Thycotic Secret Server because it is easy to install and integrate.

What other advice do I have?

Before suggesting or implementing a solution, getting the customer requirements is the most important, for example, whether they have an isolated site or multiple sites and whether the bandwidth between sites is sufficient.

This solution is for big and medium-to-big enterprises. Small enterprises won't require Thycotic Secret Server because you need a certain number of administrators, at least 10, and enough secrets to justify it. I don't think small enterprises can afford it. 

It will be great if they can scale down the cloud version, in terms of the pricing and other things, to accommodate small enterprises. Currently, they are more focused on big enterprises. The Hong Kong market has a lot of small enterprises, so if they can accommodate or maybe cater specifically to the Hong Kong market, it will be great.

I would rate Thycotic Secret Server a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Infrastructure Manager at a recreational facilities/services company with 1,001-5,000 employees
Real User
Top 10
A stable management system that is reasonably priced
Pros and Cons
  • "Passportal is very stable."
  • "In the future, I would like the ability to have diagrams, such as those created by Visio, available directly in Passportal."

What is our primary use case?

We are using Passportal for documentation and password management.

What is most valuable?

The Password Vault and documentation manager are equally valuable features.

What needs improvement?

In the future, I would like the ability to have diagrams, such as those created by Visio, available directly in Passportal.

For how long have I used the solution?

I have been working with Passportal for about half a year.

What do I think about the stability of the solution?

Passportal is very stable.

What do I think about the scalability of the solution?

This is a scalable solution. We have approximately 80 users in our company. Everybody in the company has access to it, so I don't expect that we will be increasing our usage in the near future.

How are customer service and technical support?

I have not used technical support for Passportal.

Which solution did I use previously and why did I switch?

Prior to using Passportal, we were using the Password Manager from ManageEngine. It is only a password manager, however, so Passportal has the advantage of also being a document management system.

How was the initial setup?

The initial setup is very straightforward. It took about a day to deploy.

What about the implementation team?

We have one person who is responsible for maintenance.

What's my experience with pricing, setup cost, and licensing?

We pay the license fee monthly and the price is reasonable.

Which other solutions did I evaluate?

We did look at one other cloud-based solution before choosing Passportal.

What other advice do I have?

My advice to anybody who is implementing this solution is to ensure that you have integration with your PSA solution, whether it be ServiceDesk or something else.

Overall, I think that this product is very good.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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