Cherwell Service Management and LiveAgent compete in IT service management and customer support. Cherwell leads in IT service efficiency due to its extensive ITIL-based processes, whereas LiveAgent stands out in customer interaction with its integration capabilities.
Features: Cherwell Service Management provides automation, workflow configurations, and strong IT service management features, allowing streamlined processes for IT departments. LiveAgent offers a multichannel support platform with ticketing, chat, and social media integration, enhancing customer-focused operations.
Ease of Deployment and Customer Service: Cherwell presents a flexible deployment model available both on-premises and via the cloud, along with extensive support including training and customization. LiveAgent, mainly cloud-based, allows easy deployment with robust product support and multiple onboarding resources.
Pricing and ROI: Cherwell may have higher setup costs due to its complexity, but offers strong ROI by improving IT service efficiency. LiveAgent, with a straightforward pricing model and often lower initial costs, provides quick ROI through improved customer satisfaction.
Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.
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