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Camunda vs Zapier comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Camunda delivers cost-effective, stable solutions enhancing productivity, reducing operational expenses, and offering comprehensive process coverage for large enterprises.
Sentiment score
6.1
Zapier offers time-saving automation with varied ROI, often seen as cost-effective and a valuable investment despite indirect impacts.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Customer Service

Sentiment score
6.3
Camunda's customer service is praised for helpfulness and expertise, though some mention challenges with complexity and regional support.
Sentiment score
7.0
Zapier's customer support is generally rated positively for efficiency, though some desire improved live chat options.
AWS provides the best support, followed by Microsoft, and then Google.
Chief Technology Officer at Looplex SA
They really understand deeply and in detailed fashion the solution.
Owner at a tech services company with 1-10 employees
They provide better support for the enterprise edition.
Technical and Solution Architect at Freelance
Their technical support is good; they respond promptly and are very helpful.
Go High Level Manager at Virtual Worker Now
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
Automation Engineer at Axe Automation
The experience was positive with prompt responses from their team.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Scalability Issues

Sentiment score
7.0
Camunda excels in scalability using modern tools but faces database challenges; improvements are noted in documentation and setup.
Sentiment score
7.4
Zapier is adaptable for small to mid-size businesses, but scaling can be costly and less suitable for complex automations.
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
Technical and Solution Architect at Freelance
ECS and Fargate make horizontal scalability very easy.
Chief Technology Officer at Looplex SA
They have that REST layer, REST APIs layer that makes it easy to integrate and make it part of a microservices ecosystem and APIs.
Owner at a tech services company with 1-10 employees
Zapier is suitable for small or simpler automation but not for complex ones.
Automation Engineer at Axe Automation
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
Product Owner | Integration
 

Stability Issues

Sentiment score
7.8
Camunda is highly rated for stability, with minimal bugs, and performs efficiently in various production environments even under load.
Sentiment score
6.7
Most users find Zapier reliable, despite occasional connectivity issues and challenges with integration changes affecting performance.
There haven't been any significant outages in my experience with Camunda.
Technical and Solution Architect at Freelance
We were not really concerned about the performance on the process itself because it was super simple, super straightforward, and it did not present itself as a bottleneck, nor did we feel it was adding additional time in the execution.
Owner at a tech services company with 1-10 employees
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
Product Owner | Integration
 

Room For Improvement

Camunda needs better customization, programming language integration, scalability, and AWS support, with enhanced documentation and performance improvements.
Zapier needs better Google Sheets features, API support, UI improvements, enhanced logic functions, documentation, and integration capabilities.
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
Technical and Solution Architect at Freelance
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible.
Chief Technology Officer at Looplex SA
Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version.
Owner at a tech services company with 1-10 employees
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
Webflow Developer at Qureos
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
Product Owner | Integration
Having flexibility in creating more complex automation would eliminate the need to transform data within the source or destination.
Business Intelligence Developer at a consultancy with 51-200 employees
 

Setup Cost

Camunda's pricing is competitive, but costly for small businesses; enterprise edition offers advanced features and support options.
Zapier's pricing ranges from free to $800, depending on usage, with mixed opinions on cost versus time-saving benefits.
AWS pricing is very competitive compared to Azure and cheap compared to Google.
Chief Technology Officer at Looplex SA
There is a licensing cost for using the SaaS model and Enterprise edition of Camunda.
Technical and Solution Architect at Freelance
The pricing is in accordance with market standards and even lower in some cases.
Chief Technology Advocate at PURESOFT GLOBAL LLC
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
Go High Level Manager at Virtual Worker Now
 

Valuable Features

Camunda is valued for its flexibility, open-source customization, user-friendly interface, and effective management of complex processes.
Zapier seamlessly connects apps for task automation, offering intuitive interfaces with advanced features like webhooks and multi-step zaps.
EC2 makes scaling horizontally incredibly easy, especially when working under the ECS service.
Chief Technology Officer at Looplex SA
Camunda's support for BPMN 2.0 is a great advantage because it allows us to have a common language to discuss technology and business in the same perspective.
Owner at a tech services company with 1-10 employees
The biggest difference between Camunda and Bonita might be that Camunda is simpler and more flexible for setting.
Technical Director / Project Manager at I-way
They have approximately 7,000 connections.
Product Owner | Integration
The automation capabilities are impressive.
Business Intelligence Developer at a consultancy with 51-200 employees
Creating integration points through webhooks is particularly useful for anyone working on integration projects.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Categories and Ranking

Camunda
Ranking in Business Orchestration and Automation Technologies
3rd
Ranking in AI Software Development
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
78
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st), Process Automation (1st), AI Customer Support (8th), AI IT Support (6th)
Zapier
Ranking in Business Orchestration and Automation Technologies
16th
Ranking in AI Software Development
14th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
Data Integration (17th), Cloud Data Integration (12th)
 

Mindshare comparison

As of January 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Camunda is 13.6%, up from 13.2% compared to the previous year. The mindshare of Zapier is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Market Share Distribution
ProductMarket Share (%)
Camunda13.6%
Zapier0.6%
Other85.8%
Business Orchestration and Automation Technologies
 

Featured Reviews

CristianoGomes - PeerSpot reviewer
Owner at a tech services company with 1-10 employees
Supports long-running asynchronous processes effectively but has not evolved much in recent years
I think Camunda is focusing too much on the SaaS offering right now and not much on improving and developing the product itself. I did not see any innovations on that aspect, especially for the open-source version. I was making some tests recently and the tool seemed pretty much the same as it was three or four years ago. Since they made the move to cloud deployment in a more SaaS-oriented way, they do not invest too much in the community version. To be honest, it did not change much from the Activiti initial version. Activiti was pretty much what Camunda is today. They invested a lot on Zeebe and made it the engine for their SaaS cloud version. Camunda itself, the embedded engine, did not evolve too much. They could invest more on that.
RL
Product Owner | Integration
Diverse integration options support workflow automation while pricing and support need improvements
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records. I would appreciate quicker response times and more direct interactions. It would be great to have a direct contact person for support, but bigger companies usually have solution partners handling support. I do not have a solution partner for Zapier due to using it for small use cases.
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
12%
Insurance Company
6%
Government
6%
University
10%
Financial Services Firm
10%
Retailer
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise15
Large Enterprise29
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise10
Large Enterprise7
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What do you like most about Zapier?
The product's most valuable feature is automation.
What is your experience regarding pricing and costs for Zapier?
The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.
What needs improvement with Zapier?
In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenar...
 

Comparisons

 

Also Known As

Camunda BPM
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
BuzzFeed, Groupon, Spotify, Columbia University, FOX
Find out what your peers are saying about Camunda vs. Zapier and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.