CA Asset Portfolio Management vs ServiceNow Discovery comparison

Broadcom and ServiceNow are both solutions in the IT Asset Management category. Broadcom is ranked #20, while ServiceNow is ranked #6 with an average rating of 8.0. Broadcom holds a 1.7% mindshare in IAM, compared to ServiceNow’s 4.7% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

CA Asset Portfolio Management

Read 14 CA Asset Portfolio Management reviews

476 Views
409 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,616 Views
1,627 Comparison Views

97% willing to recommend

CA Asset Portfolio Management

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

CA Asset Portfolio Management and ServiceNow Discovery are competing in the IT asset management category. ServiceNow Discovery appears to have an advantage due to its extensive feature set and automation capabilities, which many users feel justifies the higher cost despite CA's competitive pricing and support services.

Features: CA Asset Portfolio Management offers robust asset tracking, lifecycle management, and detailed insights into asset utilization. ServiceNow Discovery provides automated IT infrastructure mapping, accurate CMDB population, and powerful integration with enterprise systems.

Room for Improvement: CA Asset Portfolio Management could improve its user interface, integration options with third-party tools, and reporting capabilities. ServiceNow Discovery may benefit from enhanced customer support responsiveness, an easier troubleshooting process, and a reduction in system complexity to ease deployment.

Ease of Deployment and Customer Service: CA Asset Portfolio Management generally features straightforward deployment with substantial support resources for swift implementation. ServiceNow Discovery offers a flexible and scalable deployment model with benefits such as extensive documentation and online resources, though its complexity requires a learning curve.

Pricing and ROI: CA Asset Portfolio Management provides a lower setup cost and quicker ROI, appealing to budget-conscious organizations. ServiceNow Discovery demands a higher initial investment, yet its efficiency gains and automation benefits are seen as worthwhile, especially for comprehensive infrastructure management needs.

To learn more, read our detailed CA Asset Portfolio Management vs. ServiceNow Discovery Report (Updated: January 2026).

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow Discovery

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Asset Portfolio Management

Ranking in IT Asset Management

20th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

License Management (10th)

ServiceNow Discovery

Ranking in IT Asset Management

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Server Monitoring (5th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of CA Asset Portfolio Management is 1.7%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Discovery is 4.7%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	4.7%
CA Asset Portfolio Management	1.7%
Other	93.6%

IT Asset Management

Featured Reviews

reviewer1998918

Enterprise systems management team lead

Integrates well, highly stable, and scalable

CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

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reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."

"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."

"It's easy to integrate with our system information."

"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."

"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."

"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."

"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."

"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."

More CA Asset Portfolio Management pros

"This solution provides excellent insights."

"The most valuable feature of ServiceNow Discovery is its performance."

"We can scale the solution."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

More ServiceNow Discovery pros

Cons

"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."

"I'd like to see end-of-life information on software products."

"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."

"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."

"Needs a stronger reporting component, and more integration with CA Client Automation."

"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."

"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."

"It needs stronger rebooting components and the ability to develop our own software metrics."

More CA Asset Portfolio Management cons

"The solution should improve the classes of discovery assets to disregard more junk data."

"Technical support has not been helpful when we have come across problems."

"I feel that credential-less discovery could be improved."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"It's an expensive platform."

"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."

More ServiceNow Discovery cons

Pricing and Cost Advice

Information not available

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"It's on a yearly basis. We renew our contract for three years at a time."

"The solution is very expensive."

"The pricing is determined based on the CIs."

"If the product is not deployed properly, it can be very expensive."

"This solution is a paid option within the ServiceNow framework."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

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What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

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What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

Comparisons

Flexera One vs CA Asset Portfolio Management

Compared 35% of the time

ServiceNow vs CA Asset Portfolio Management

Compared 28% of the time

Dell License Manager (DLM) vs CA Asset Portfolio Management

Compared 23% of the time

Provance IT Asset Management Pack vs CA Asset Portfolio Management

Compared 14% of the time

More CA Asset Portfolio Management Competitors

Tanium vs ServiceNow Discovery

Compared 18% of the time

Lansweeper vs ServiceNow Discovery

Compared 14% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

CA Asset Portfolio Management

January 2026

Download CA Asset Portfolio Management product report

Buyer's Guide

ServiceNow Discovery

January 2026

Download ServiceNow Discovery product report

Also Known As

CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager

No data available

Overview

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Broadcom

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow Discovery

January 2026

Free Report: CA Asset Portfolio Management vs. ServiceNow Discovery

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