CA Asset Portfolio Management vs ServiceNow Discovery comparison

Broadcom and ServiceNow are both solutions in the IT Asset Management category. Broadcom is ranked #23, while ServiceNow is ranked #4 with an average rating of 8.1. Broadcom holds a 0.6% mindshare in IAM, compared to ServiceNow’s 5.6% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

CA Asset Portfolio Management

Read 14 CA Asset Portfolio Management reviews

229 Views
199 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

3,827 Views
1,454 Comparison Views

97% willing to recommend

CA Asset Portfolio Management

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

CA Asset Portfolio Management and ServiceNow Discovery are competing in the IT asset management category. ServiceNow Discovery appears to have an advantage due to its extensive feature set and automation capabilities, which many users feel justifies the higher cost despite CA's competitive pricing and support services.

Features: CA Asset Portfolio Management offers robust asset tracking, lifecycle management, and detailed insights into asset utilization. ServiceNow Discovery provides automated IT infrastructure mapping, accurate CMDB population, and powerful integration with enterprise systems.

Room for Improvement: CA Asset Portfolio Management could improve its user interface, integration options with third-party tools, and reporting capabilities. ServiceNow Discovery may benefit from enhanced customer support responsiveness, an easier troubleshooting process, and a reduction in system complexity to ease deployment.

Ease of Deployment and Customer Service: CA Asset Portfolio Management generally features straightforward deployment with substantial support resources for swift implementation. ServiceNow Discovery offers a flexible and scalable deployment model with benefits such as extensive documentation and online resources, though its complexity requires a learning curve.

Pricing and ROI: CA Asset Portfolio Management provides a lower setup cost and quicker ROI, appealing to budget-conscious organizations. ServiceNow Discovery demands a higher initial investment, yet its efficiency gains and automation benefits are seen as worthwhile, especially for comprehensive infrastructure management needs.

To learn more, read our detailed CA Asset Portfolio Management vs. ServiceNow Discovery Report (Updated: July 2025).

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow Discovery

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Asset Portfolio Management

Ranking in IT Asset Management

23rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

License Management (13th)

ServiceNow Discovery

Ranking in IT Asset Management

4th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of August 2025, in the IT Asset Management category, the mindshare of CA Asset Portfolio Management is 0.6%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Discovery is 5.6%, up from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

reviewer1998918

Enterprise systems management team lead

Integrates well, highly stable, and scalable

CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

Read full review

Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."

"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"

"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."

"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."

"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."

"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."

"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."

"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."

More CA Asset Portfolio Management pros

"The initial setup is pretty easy."

"The biggest advantage of ServiceNow is the value that it brings."

"It has given us an understanding of each layer from a server application."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"The most valuable feature of ServiceNow Discovery is its performance."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

More ServiceNow Discovery pros

Cons

"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."

"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."

"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."

"I would like to see more control over audit trail features, where you can turn on and off fields."

"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."

"I'd like to see end-of-life information on software products."

"Needs a stronger reporting component, and more integration with CA Client Automation."

"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."

More CA Asset Portfolio Management cons

"I feel that credential-less discovery could be improved."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"Technical support has not been helpful when we have come across problems."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."

"It creates quite a bit of duplication, so that needs to be fixed."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

More ServiceNow Discovery cons

Pricing and Cost Advice

Information not available

"The pricing is determined based on the CIs."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"The product pricing is fair and reasonable for the value it provides."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"This solution is a paid option within the ServiceNow framework."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

Financial Services Firm

13%

Healthcare Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

Flexera One vs CA Asset Portfolio Management

Compared 41% of the time

ServiceNow vs CA Asset Portfolio Management

Compared 28% of the time

Dell License Manager (DLM) vs CA Asset Portfolio Management

Compared 18% of the time

BMC Remedy vs CA Asset Portfolio Management

Compared 13% of the time

More CA Asset Portfolio Management Competitors

Tanium vs ServiceNow Discovery

Compared 25% of the time

Lansweeper vs ServiceNow Discovery

Compared 19% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

CA Asset Portfolio Management

August 2025

Download CA Asset Portfolio Management product report

Buyer's Guide

ServiceNow Discovery

July 2025

Download ServiceNow Discovery product report

Also Known As

CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager

No data available

Overview

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Broadcom

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow Discovery

July 2025

Free Report: CA Asset Portfolio Management vs. ServiceNow Discovery

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