CA Asset Portfolio Management vs ServiceNow Discovery comparison

Broadcom and ServiceNow are both solutions in the IT Asset Management category. Broadcom is ranked #24, while ServiceNow is ranked #2 with an average rating of 8.4. Broadcom holds a 0.5% mindshare in IAM, compared to ServiceNow’s 5.7% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

CA Asset Portfolio Management

Read 14 CA Asset Portfolio Management reviews

169 Views
65 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

1,419 Views
529 Comparison Views

97% willing to recommend

CA Asset Portfolio Management

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

CA Asset Portfolio Management and ServiceNow Discovery are competing in the IT asset management category. ServiceNow Discovery appears to have an advantage due to its extensive feature set and automation capabilities, which many users feel justifies the higher cost despite CA's competitive pricing and support services.

Features: CA Asset Portfolio Management offers robust asset tracking, lifecycle management, and detailed insights into asset utilization. ServiceNow Discovery provides automated IT infrastructure mapping, accurate CMDB population, and powerful integration with enterprise systems.

Room for Improvement: CA Asset Portfolio Management could improve its user interface, integration options with third-party tools, and reporting capabilities. ServiceNow Discovery may benefit from enhanced customer support responsiveness, an easier troubleshooting process, and a reduction in system complexity to ease deployment.

Ease of Deployment and Customer Service: CA Asset Portfolio Management generally features straightforward deployment with substantial support resources for swift implementation. ServiceNow Discovery offers a flexible and scalable deployment model with benefits such as extensive documentation and online resources, though its complexity requires a learning curve.

Pricing and ROI: CA Asset Portfolio Management provides a lower setup cost and quicker ROI, appealing to budget-conscious organizations. ServiceNow Discovery demands a higher initial investment, yet its efficiency gains and automation benefits are seen as worthwhile, especially for comprehensive infrastructure management needs.

To learn more, read our detailed CA Asset Portfolio Management vs. ServiceNow Discovery Report (Updated: June 2025).

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow Discovery

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Asset Portfolio Management

Ranking in IT Asset Management

24th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

License Management (13th)

ServiceNow Discovery

Ranking in IT Asset Management

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of June 2025, in the IT Asset Management category, the mindshare of CA Asset Portfolio Management is 0.5%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Discovery is 5.7%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

reviewer1998918

Enterprise systems management team lead

Integrates well, highly stable, and scalable

CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."

"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."

"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"

"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."

"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."

"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."

"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."

"It's easy to integrate with our system information."

More CA Asset Portfolio Management pros

"It has given us an understanding of each layer from a server application."

"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."

"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."

"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."

"The biggest advantage of ServiceNow is the value that it brings."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

"ServiceNow Discovery works better than other products I've used."

More ServiceNow Discovery pros

Cons

"I would like to see more control over audit trail features, where you can turn on and off fields."

"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."

"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."

"Needs a stronger reporting component, and more integration with CA Client Automation."

"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."

"It needs stronger rebooting components and the ability to develop our own software metrics."

"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."

"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."

More CA Asset Portfolio Management cons

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"ServiceNow is very costly."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"The solution is too high priced."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

More ServiceNow Discovery cons

Pricing and Cost Advice

Information not available

"The solution is very expensive."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"It's on a yearly basis. We renew our contract for three years at a time."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

No data available

Tanium vs ServiceNow Discovery

Compared 25% of the time

Lansweeper vs ServiceNow Discovery

Compared 21% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 7% of the time

Flexera One vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

CA Asset Portfolio Management

June 2025

Download CA Asset Portfolio Management product report

Buyer's Guide

ServiceNow Discovery

May 2025

Download ServiceNow Discovery product report

Also Known As

CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager

No data available

Overview

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Broadcom

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

CA Asset Portfolio Management vs. ServiceNow Discovery

June 2025

Free Report: CA Asset Portfolio Management vs. ServiceNow Discovery

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