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Box vs IBM Datacap comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
42
Ranking in other categories
Enterprise Content Management (9th), Cloud Storage (13th), Digital Asset Management (4th), Document Management Software (5th), Content Collaboration Platforms (8th)
IBM Datacap
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
28
Ranking in other categories
Intelligent Document Processing (IDP) (6th)
 

Mindshare comparison

Box and IBM Datacap aren’t in the same category and serve different purposes. Box is designed for Enterprise Content Management and holds a mindshare of 3.8%, down 3.9% compared to last year.
IBM Datacap, on the other hand, focuses on Intelligent Document Processing (IDP), holds 3.1% mindshare, down 4.7% since last year.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
Box3.8%
SharePoint11.3%
OpenText Content Management8.0%
Other76.9%
Enterprise Content Management
Intelligent Document Processing (IDP) Market Share Distribution
ProductMarket Share (%)
IBM Datacap3.1%
UiPath IXP6.6%
ABBYY Vantage6.2%
Other84.1%
Intelligent Document Processing (IDP)
 

Featured Reviews

Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Team collaboration has improved through shared access and real-time synchronization
I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results. I can assess the benefits of Box's file sharing. Box's integration with third-party apps is valuable, especially with Outlook. Box has helped my team's productivity by being very helpful with team collaboration when we are sharing certain shared documents between us. I mostly value Box's automation capabilities. They have helped optimize my business processes by saving time for sharing or sending files between the team. This gives us a shared workspace to work together on the same document or the same ideas. Box's security features have helped my organization meet compliance needs.
Bhasker ReddyPIdintla - PeerSpot reviewer
Technical Delivery Head at a tech vendor with 10,001+ employees
Has improved document scanning accuracy with advanced OCR capabilities
IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing feature is the ability to merge documents and present data across different UI screens. This is especially beneficial for customer onboarding where documents are scanned not all at once but periodically. Incorporating automation could also aid in this area.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is scalable."
"I like the ease of use."
"I like that Box makes it easy to deploy virtual machines."
"Sharing and collaborating across files and folders has been a massive game changer."
"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."
"Box's automation capabilities have helped optimize my business processes by saving time for sharing or sending files between the team."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
"Box is very simple and effective, so I prefer Box."
"The most valuable feature is its ability to capture data, which changes all the time into different formats."
"Datacap is good at processing unstructured data. You can build up some nice data flows, and it is simple to configure. The tool adopts a low-code approach, but you can do a lot of coding if you want to customize and automate your flows. Datacap also has the flexibility to integrate."
"One valuable feature of IBM Datacap is the OCR capability, along with its ability to read fields from documents."
"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."
"It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools."
"It's a platform, not a configured application, so you can do what you want with it."
"It is very easy to develop this software. It is low code, and if you can't find the things you need on it, you can develop custom actions with more complex code underneath. They sync well, which is very useful for automating a lot of processes. It is a really valuable feature for the clients because we can ingest information and automate plenty of processes for them. The operators don't have to waste that much time on tasks. With Datacap, they can be automated."
"The second thing that I like about Datacap is the fingerprint capture which is easy to configure on Datacap. From the form of the document, if a document is redundant in the same department, we can configure the capture based on the form of the documents"
 

Cons

"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."
"Maturity of the enterprise security around user management."
"The price must be lowered."
"They could integrate better with other platforms."
"Better integration with other solutions is needed."
"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."
"In future releases, there could be encryption, to have better security."
"I would like better ease of use and more support options."
"I give the scalability of the solution a six out of ten."
"Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add."
"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation. Expertise in this specific product is rare throughout the market. One key reason is the product's limited downloads. Additionally, archiving solutions are often perceived as complex and challenging, dissuading many companies from venturing into this domain. Consequently, partners who specialize in archiving solutions are always seeking straightforward, uncomplicated options that are easy to manage and meet customer expectations."
"When I scan a document in Datacap that has a watermark or the document is a little distorted, the image output is poor. It either becomes completely black, or there is so much distortion that we cannot read the numbers or the addresses mentioned in the POD. When we scan a document, we expect the output to be at least 95 percent accurate."
"The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
"Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core."
 

Pricing and Cost Advice

"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"Box's pricing is excellent."
"My organization pays for the license."
"Box needs to improve with their pricing in terms of licensing costs."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"I believe Box is cheaper than SharePoint."
"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."
"This solution offers seamless integration with other enterprise products, which is my area of responsibility, focusing on government sector projects. Larger enterprise projects don't pose problems. It might be suitable for small businesses as well."
"Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."
"This solution is the most expensive in the market."
"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."
"We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."
"It is an expensive solution."
"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
8%
Government
7%
University
6%
Financial Services Firm
18%
Manufacturing Company
11%
Government
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise12
 

Questions from the Community

What do you like most about Box?
The solution is used for data storage and any kind of visualization.
What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
I believe Box has a lot of features that put it in a good rank among the file-sharing apps. I would like to see features for online collaboration between team members in the future, to open and see...
What is your experience regarding pricing and costs for IBM Datacap?
Pricing is in the mid-range but could be more affordable, rated at four point five.
What needs improvement with IBM Datacap?
IBM needs to improve on scanning and reading accuracy for unstructured documents. Additionally, an important missing feature is the ability to merge documents and present data across different UI s...
What is your primary use case for IBM Datacap?
I primarily use IBM Datacap ( /products/ibm-datacap-reviews ) for data capture and scanning documents with OCR. Specifically, it's used for DocuSign ( /products/docusign-reviews ) as well.
 

Comparisons

 

Also Known As

No data available
Datacap
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil
Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management. Updated: February 2026.
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