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Buyer's Guide
Intelligent Document Processing (IDP)
September 2022
Get our free report covering ABBYY, Microsoft, HyperScience, and other competitors of IBM Datacap. Updated: September 2022.
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PrashanthR - PeerSpot reviewer
Operation Analyst 4 at a financial services firm with 10,001+ employees
Real User
Great with recognition and provides a high level of confidence in terms of extraction capabilities
Pros and Cons
  • "Great with recognition providing a high level of confidence."
  • "Lacks sufficient inbuilt features."

What is our primary use case?

Kofax is primarily used for extraction and classification, as well as for business processes. In our case, it's used for transaction history and payment information. We also have integrations with other services like CMA, SharePoint, and Documentum. I am the assistant vice president at a bank and we are customers of Kofax. 

What is most valuable?

This is a great product, a BPM tool with capture facilities. KTA is great with recognition and gives us a high level of confidence in terms of its extraction capabilities. If we want to connect to any web services, we can get our own WSDLs and connect to other systems. It's quite easy to convert to a cloud platform. In cases where we need to create our own analytics platforms, KTA provides some of the analytics. It gives us everything we need to create for our processes.

What needs improvement?

I'd like to have better inbuilt features so that we could see some added value. We sometimes struggle to get the information from databases and it can be quite complicated so improvements would be helpful. There should be some feature where the separation of documents is feasible just by using keywords. The way things work now requires us to build a separate code to get what we need. There could be more configuration in that regard. 

For how long have I used the solution?

I've been using KTA for close to seven years and Kofax solutions for over 10 years. 

What do I think about the stability of the solution?

We initially had some challenges with stability due to a few bugs in the system so we couldn't initially achieve what we wanted but the solution has greatly improved and the recent versions are much more stable.  

What do I think about the scalability of the solution?

The solution is scalable. There is an active directory option where users can be added or removed as required without a problem. We process around 100,000 documents per day. 

How are customer service and support?

The technical support is quite good. There is sometimes a lag because they don't always deal with problems immediately. If it's a production issue, we might need to wait. They do have a strong knowledge base and they have shared that with us. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. If you follow the steps it's straightforward. Once you activate the license, you can start using KTA immediately. Deployment generally takes less than an hour. If you have all the prerequisites in place, it's a matter of following the implementation notes, and entering the server setups.

What's my experience with pricing, setup cost, and licensing?

The greater the number of licenses reduces the cost per unit. The licensing cost will depend on the use case and elements such as classification and extraction of documents, scanning and processing. A calculation is made depending on the number of users. For 10,000 concurrent users in a basic setup, the cost was six cents per page.

Which other solutions did I evaluate?

Datacap and Captiva, as well as other platforms such as ABBYY FineReader were evaluated.  The company opted for KTA because the extraction and processing time is quicker. 

What other advice do I have?

When it comes to machine print, this is an excellent solution with features you don't find in other tools. When dealing with handwritten text they have provided some A2iA locators that require a separate license. Even after implementing that, the handwritten text extraction was not great. Microsoft Azure does better at text extraction. If an organization is looking for OCR without the need to extract anything, then I would suggest a product such as Textract or another free software. If data extraction is needed for additional processes then I would recommend Kofax. 

I rate this solution eight out of 10

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Andrew Doman - PeerSpot reviewer
Senior Manager at Wipro Limited
Real User
Top 20
Responsive technical support, reliable, and performs well
Pros and Cons
  • "The ability to extract and insert data, then structuralize it into the actionable format, would be the most valuable."
  • "The initial setup was relatively complex. The people who install it must be knowledgeable about what they are doing."

What is most valuable?

It would be during the data extraction process. The ability to extract and insert data, then structuralize it into the actionable format, would be the most valuable.

What needs improvement?

I would have liked to see them make it easier for business users to implement themselves. This is what they have done with Vantage, which is essentially a low code/no code, slightly enhanced version of FlexiCapture that is already available.

For how long have I used the solution?

I have been involved with ABBYY FlexiCapture off and on for approximately one year.

What do I think about the stability of the solution?

ABBYY FlexiCapture is a stable product. The stability is good.

What do I think about the scalability of the solution?

The scalability of ABBYY FlexiCapture is good.

This solution is used on a daily basis throughout the organization.

My company has approximately 230,000 employees worldwide.

How are customer service and support?

The technical support is good. They solve problems relatively quickly.

Which solution did I use previously and why did I switch?

I am familiar with IBM Datacap.

How was the initial setup?

The initial setup was relatively complex. The people who install it must be knowledgeable about what they are doing.

It took some time to get everything up and running properly.

What about the implementation team?

The deployment was completed in-house.

What was our ROI?

We have seen a return on investment, but I'm not sure how much.

It would be far too difficult. Because we obviously deliver these types of solutions not only in-house but also for a large number of other companies. There's plenty of ROI that we have managed to deliver for our customers, in particular, but I can't give you figures.

What's my experience with pricing, setup cost, and licensing?

I don't recall the pricing.

Which other solutions did I evaluate?

In terms of intelligent document processing, the company uses a variety of platforms, including IBM Datacap and ABBYYFlexiCapture, among others. We were constantly reviewing market products, and we were also doing things like Hyperscience. At the moment, I'm working on a review for Vantage, which is ABBYY's other recently released product, rather than FlexiCapture.

What other advice do I have?

We are partners with ABBYY.

If you are going to implement it, I would recommend a combination of engaging with a delivery partner to accelerate your initial setup and scalability and then building your own internal capability, which requires accredited users, in parallel.

Because FlexiCapture requires a significant amount of domain knowledge or technical capability to implement. I am not sure if this is outside the scope of your research, but if a company is looking to implement ABBYY products in general and does not want to require a significant increase in internal capabilities, ABBYY Vantage may be a better option.

I would rate ABBYY FlexiCapture an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Raul Cabezas - PeerSpot reviewer
RPA Architect at a wholesaler/distributor with 10,001+ employees
Real User
Top 5Leaderboard
Provides deployment flexibility and is easy to use, but needs to simplify some of the functionalities
Pros and Cons
  • "The flexibility to deploy based on the different types is the most valuable. We can deploy pieces of the program directly over the fields. We can also directly connect with databases. We can modify it and make different connections with the database. We are also able to programmably modify the fields and change the presentation and values or evaluate a list of values. We can change the values on the fly. It is very flexible and very easy to use and learn. It is also very simple."
  • "The way this solution creates invoices can be improved. It is slow. Sometimes, it is also very complicated because you need to apply some kind of filters and effects over the images, which makes it a little bit complicated. They can reduce the complexity to manage the fields or incorporate other features. They can provide an easy way for developers to customize and program fields. The accuracy of the OCR engine can be improved. It would be great if they can also provide an ICR engine and an option to choose between OCR or ICR."

What is our primary use case?

We mainly use it for invoicing and other similar things. We use it to extract the data in different kinds of forms. 

What is most valuable?

The flexibility to deploy based on the different types is the most valuable. We can deploy pieces of the program directly over the fields. We can also directly connect with databases. We can modify it and make different connections with the database.

We are also able to programmably modify the fields and change the presentation and values or evaluate a list of values. We can change the values on the fly.

It is very flexible and very easy to use and learn. It is also very simple.

What needs improvement?

The way this solution creates invoices can be improved. It is slow. Sometimes, it is also very complicated because you need to apply some kind of filters and effects over the images, which makes it a little bit complicated. They can reduce the complexity to manage the fields or incorporate other features. They can provide an easy way for developers to customize and program fields.

The accuracy of the OCR engine can be improved. It would be great if they can also provide an ICR engine and an option to choose between OCR or ICR.

For how long have I used the solution?

I have been using IQ Bot for a couple of years. 

What do I think about the stability of the solution?

It has good stability. 

What do I think about the scalability of the solution?

It is very scalable. In terms of scalability, it is very competitive against Datacap, and it is very close to Datacap. These are the leaders in this field.

How are customer service and technical support?

I didn't get a chance to interact directly with their technical support. I use our internal support. I need to go through our technical team, and they provide level-one support. If they can't resolve our questions, they directly interact with their technical support.

How was the initial setup?

The initial setup is very simple and straightforward. Deployment of 25 types of forms with an average of two or three variations probably takes around three weeks.

What's my experience with pricing, setup cost, and licensing?

It has an average cost.

What other advice do I have?

I would recommend this solution. It has been very flexible for us, and it is helping us to reach our goals at the moment. 

I would rate IQ Bot a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Intelligent Document Processing (IDP)
September 2022
Get our free report covering ABBYY, Microsoft, HyperScience, and other competitors of IBM Datacap. Updated: September 2022.
634,590 professionals have used our research since 2012.