We performed a comparison between BMC TrueSight Operations Management and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BMC TrueSight Operations Management is easily scalable."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The company provides excellent service."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The most valuable features are integration and ease of use."
"ThousandEyes gives companies better visibility."
"The authentication overall - including to the VPN and LAN - is excellent."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The solution is a little obsolete."
"The product must provide more AI capabilities."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"More modules for less popular applications and better documentation."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The product must provide application or service monitoring features."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The guest portal is hard to use."
"There is room for improvement in terms of customization and user-friendliness."
"Presently, it lacks the ability to integrate with other Cisco products."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"It might be practical to extend monitoring capabilities to include network devices"
"ThousandEyes could improve the dashboards by adding more features."
"They only offer synthetic requests."
"It's an expensive solution."
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BMC TrueSight Operations Management is ranked 17th in Cloud Monitoring Software with 49 reviews while ThousandEyes is ranked 20th in Cloud Monitoring Software with 11 reviews. BMC TrueSight Operations Management is rated 8.2, while ThousandEyes is rated 8.4. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, Dynatrace, SolarWinds NPM and AppDynamics. See our BMC TrueSight Operations Management vs. ThousandEyes report.
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