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BMC TrueSight Operations Management vs Cisco Intersight comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
28th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (23rd), Event Monitoring (2nd), Cloud Monitoring Software (19th), AIOps (13th)
Cisco Intersight
Ranking in IT Infrastructure Monitoring
11th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Management (13th)
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.3% compared to the previous year. The mindshare of Cisco Intersight is 1.9%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
ItzikLiberman - PeerSpot reviewer
Provides data center management and full infrastructure visibility
Cisco Intersight is a very effective tool for data center infrastructure management. It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure. We have visibility to other products and storages, some networking. It is also valuable for its integration capabilities with other products.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"I like the event management part."
"The initial setup of BMC TrueSight Operations Management was easy."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"It is a very stable product."
"Overall, I rate Cisco Intersight a ten out of ten."
"It offers visibility and optimization of workloads, which are very important features for a company."
"I like Intersight because of the integration with HashiCorp, Kubernetes, and each cloud because Intersight is the IO module."
"This solution has provided time savings and required fewer people to operate this tool."
"The product has good integration."
"Cisco Intersight is a very effective tool for data center infrastructure management."
"The tool helps to manage Cisco servers."
"I rate it a ten out of ten. I don't have any issues with it."
 

Cons

"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The pricing could be better."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"BMC's online documentation is often incorrect or incomplete."
"It would be better if the initial setup and deployment were more straightforward."
"There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment."
"Cisco Intersight's license cost is very high compared to AWS and Azure solutions, which have lower initiation costs. The high initial cost is a significant concern."
"More products should be made compatible with iWORK, including more software and hardware."
"It's a very complex solution."
"There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment."
"Technical support from Cisco has been mixed. For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX."
"An area for improvement in Cisco Intersight is automation. It needs more automation capabilities. Apart from enhanced automation, I want Cisco Intersight to integrate with third-party monitoring tools in its next release."
"I would like AI to be more integrated into Cisco Intersight."
 

Pricing and Cost Advice

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"The cost depends on the usage."
"The tool is moderately expensive."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"Cisco Intersight has competitive pricing. On a scale of one to five, my rating for its pricing is four."
"It's just the standard licensing cost. There are no additional fees."
"Cisco Intersight is not cheap, but it's not the most expensive product either."
"The product is cost-effective."
"You can get a free license for monitoring but need to purchase a license if you need extra control."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
5%
Government
5%
Computer Software Company
33%
Financial Services Firm
7%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about Cisco Intersight?
Intersight can validate our environment.
What needs improvement with Cisco Intersight?
I would like AI to be more integrated into Cisco Intersight. It would be great to have a chat session mode AI so that when I am on standby and encountering issues, I could engage with it, much like...
What is your primary use case for Cisco Intersight?
We use Cisco Intersight ( /products/cisco-intersight-reviews ) for operational tasks. We run patches and import firmware updates from the Cisco site. In the event of a component failure, such as a ...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Intersight
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
EXMAR, RapidScale
Find out what your peers are saying about BMC TrueSight Operations Management vs. Cisco Intersight and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.