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BMC TrueSight Operations Management vs Cisco Intersight comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
28th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (23rd), Event Monitoring (2nd), Cloud Monitoring Software (19th), AIOps (13th)
Cisco Intersight
Ranking in IT Infrastructure Monitoring
11th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Management (13th)
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.3% compared to the previous year. The mindshare of Cisco Intersight is 1.9%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
ItzikLiberman - PeerSpot reviewer
Provides data center management and full infrastructure visibility
Cisco Intersight is a very effective tool for data center infrastructure management. It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure. We have visibility to other products and storages, some networking. It is also valuable for its integration capabilities with other products.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the event management part."
"I believe that the ease of use and UI is great"
"The Event Management is outstanding; still is the most interesting part of the product."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"It works irrespective of the operating system we’re running."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"Scalable portfolio of services for remote device management, with good cloud integration. It's also easy to set up."
"Intersight can validate our environment."
"The product has good integration."
"Cisco Intersight allows us to manage our data center remotely, which is crucial as our data center is located in a different physical environment."
"The tool helps to manage Cisco servers."
"Our organization uses Cisco Intersight since it helps manage our physical infrastructure."
"Cisco Intersight is a very effective tool for data center infrastructure management."
"What I like most about Cisco Intersight is its manageability."
 

Cons

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"BMC's online documentation is often incorrect or incomplete."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"In the future, the solution needs to plan on an extension to cover a broader range of objects since, at present, there are some Cisco devices within the range of Intersight UCS that it can't manage."
"Technical support from Cisco has been mixed. For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX."
"I would like AI to be more integrated into Cisco Intersight."
"When new features are added, the service becomes full of bugs."
"The usability must be better."
"Cisco Intersight's license cost is very high compared to AWS and Azure solutions, which have lower initiation costs. The high initial cost is a significant concern."
"I do not have notes for improvement."
"An area for improvement in Cisco Intersight is automation. It needs more automation capabilities. Apart from enhanced automation, I want Cisco Intersight to integrate with third-party monitoring tools in its next release."
 

Pricing and Cost Advice

"They have changed the licensing fees."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"Other products are more expensive than BMC TrueSight."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"Pricing is very high."
"The solution is based on endpoints and knowledge models which can be costly."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"Cisco Intersight has competitive pricing. On a scale of one to five, my rating for its pricing is four."
"Cisco Intersight is not cheap, but it's not the most expensive product either."
"The product is cost-effective."
"You can get a free license for monitoring but need to purchase a license if you need extra control."
"It's just the standard licensing cost. There are no additional fees."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
5%
Government
5%
Computer Software Company
32%
Financial Services Firm
7%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about Cisco Intersight?
Intersight can validate our environment.
What needs improvement with Cisco Intersight?
I would like AI to be more integrated into Cisco Intersight. It would be great to have a chat session mode AI so that when I am on standby and encountering issues, I could engage with it, much like...
What is your primary use case for Cisco Intersight?
We use Cisco Intersight ( /products/cisco-intersight-reviews ) for operational tasks. We run patches and import firmware updates from the Cisco site. In the event of a component failure, such as a ...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Intersight
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
EXMAR, RapidScale
Find out what your peers are saying about BMC TrueSight Operations Management vs. Cisco Intersight and other solutions. Updated: June 2025.
861,170 professionals have used our research since 2012.