BMC Track-It! vs SymphonyAI IT Service Management comparison

BMC and SymphonyAI are both solutions in the IT Asset Management category. BMC is ranked #20 with an average rating of 5.0, while SymphonyAI is ranked #15 with an average rating of 7.0. BMC holds a 1.0% mindshare in IAM, compared to SymphonyAI’s 1.7% mindshare. Additionally, 66% of BMC users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

BMC Track-It!

Read 5 BMC Track-It! reviews

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176 Comparison Views

66% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

339 Views
246 Comparison Views

100% willing to recommend

BMC Track-It!

SymphonyAI IT Service Manag...

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Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and SymphonyAI IT Service Management are competing IT service management solutions. While SymphonyAI often stands out for its comprehensive feature set, BMC Track-It! offers more favorable pricing and support.

Features: BMC Track-It! includes asset management, help desk ticketing, and purchasing modules. SymphonyAI IT Service Management offers AI-driven analytics, robust automation tools, and a comprehensive asset life cycle view.

Room for Improvement: BMC Track-It! could benefit from refining its customer support, enhancing automation capabilities, and improving cloud integration. SymphonyAI may need to streamline its deployment process, offer more competitive pricing options, and increase transparency in system updates.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management emphasizes cloud-centric deployment, providing flexibility and scalability with attentive customer service. BMC Track-It! offers both on-premises and cloud deployment, giving traditional options but with moderate support.

Pricing and ROI: BMC Track-It! is generally more affordable, leading to a quicker ROI for businesses with straightforward needs. SymphonyAI's higher initial cost is balanced by long-term efficiency gains and advanced operational insights, potentially offering substantial ROI for larger enterprises.

To learn more, read our detailed BMC Track-It! vs. SymphonyAI IT Service Management Report (Updated: April 2025).

Buyer's Guide

BMC Track-It! vs. SymphonyAI IT Service Management

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Track-It!

Ranking in IT Asset Management

20th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

License Management (7th)

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

15th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Service Management (ITSM) (22nd)

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.0%, down from 1.2% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"We can manually capture the assets available within the location."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"The initial setup is pretty easy."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

More BMC Track-It! pros

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

Cons

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The area where we would like to see improvement is in the asset management module."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"Their self-service is not user friendly."

"The solution is cumbersome to use."

"I would like them to add software inventory in the next release. We don't have that right now."

"Integration was a major limitation with SummitAI."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"There could be flexibility in terms of customization."

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

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850,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

14%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BMC Track-It!?

We can manually capture the assets available within the location.

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What needs improvement with BMC Track-It!?

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What is your primary use case for BMC Track-It!?

We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

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Comparisons

No data available

ServiceNow vs SymphonyAI IT Service Management

Compared 82% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 18% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

IT Asset Management

January 2025

Download BMC Track-It! product report

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download SymphonyAI IT Service Management product report

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara

Summus IT Management Suite

Overview

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

BMC

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Florida Hospital, Mitchell International

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

BMC Track-It! vs. SymphonyAI IT Service Management

April 2025

Free Report: BMC Track-It! vs. SymphonyAI IT Service Management

Find out what your peers are saying about BMC Track-It! vs. SymphonyAI IT Service Management and other solutions. Updated: April 2025.

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