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BMC Helix Client Management vs ManageEngine Endpoint Central comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Client Management
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
Mobile Device Management (MDM) (11th), Endpoint Compliance (7th)
ManageEngine Endpoint Central
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
69
Ranking in other categories
Client Desktop Management (1st), Enterprise Mobility Management (EMM) (6th), Unified Endpoint Management (UEM) (2nd)
 

Mindshare comparison

While both are Endpoint Security solutions, they serve different purposes. BMC Helix Client Management is designed for Mobile Device Management (MDM) and holds a mindshare of 4.5%, up 3.3% compared to last year.
ManageEngine Endpoint Central, on the other hand, focuses on Client Desktop Management, holds 18.7% mindshare, down 31.6% since last year.
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
BMC Helix Client Management4.5%
Jamf Pro11.2%
NinjaOne6.6%
Other77.7%
Mobile Device Management (MDM)
Client Desktop Management Mindshare Distribution
ProductMindshare (%)
ManageEngine Endpoint Central18.7%
Symantec Client Management Suite13.4%
KACE Systems Management Appliance (SMA)11.6%
Other56.3%
Client Desktop Management
 

Featured Reviews

Sagar Talreja - PeerSpot reviewer
Sr. IT Technical Consultant at Fusion Business Solutions (UK) Ltd
A tool that offers great functionalities to manage reboot and patching
Right now, I don't have anything to say about which areas in BMC Client Management need improvement. The solution does not offer the functionality of remote access to users. From an improvement perspective, it would be great if a remote access functionality was added to BMC Client Management. I want something similar to Remote Desktop Protocol (RDP) in BMC Client Management.
reviewer1908987 - PeerSpot reviewer
Ict Manager at a transportation company with 201-500 employees
Centralized endpoint management has improved patching, software deployment, and asset control
ManageEngine Endpoint Central is what I am personally working with and using, along with the Service Desk, which is another tool we use. We have been working with ManageEngine Endpoint Central for four years or more. The customizable packages in software deployment are very positive; you can apply different policies for the package that you are going to deploy. This is something we are still using and working with. ManageEngine has a very large portfolio of products. There is some functionality that is not managed from ManageEngine Endpoint Central, but you can find that functionality in another module of ManageEngine's portfolio.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"The solution provides multiple features in one place."
"The most valuable features of the solution are patch management and software license management."
"BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."
"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."
"The support from BMC Client Management is very good."
"One of our customers is a financial institution with more than 15,000 endpoints, and we use BMC Client Management to manage their regulatory compliance needs, manage the endpoints from a security perspective, and integrate it with service management as well."
"What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature."
"One of the benefits of Desktop Central is it made the provisioning process simpler because now we have a provisioning package. We have around 1,500 laptops at the moment and all these PCs were provisioned by a provisioning package. In the provisioning package, we have integrated every aspect of renaming, deploying applications, patching, etc., so we simply execute the provisioning package and as soon as it's executed, it will install the management agent. Once the agent is installed, it will take care of all the tasks, so we don't have to sit in front of the computer to prepare the machine. This really helps us to provision the PC quickly with our agent."
"ManageEngine Endpoint Central has significantly simplified my device management practices."
"Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span."
"The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable."
"The patch manager is good, and it's easy to use."
"If you're looking for third-party patch management, asset management, and/or remote control support, then this is the best app."
"The stability is great."
 

Cons

"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."
"The solution needs to add whitelisting because many customers request it."
"BMC Client Management could improve in the area of integration."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"The solution does not offer the functionality of remote access to users."
"The stability of ManageEngine Desktop Central could improve. We have found that at times it can become a bit unstable."
"I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure."
"The solution lacks some configuration."
"There are occasional glitches but they deal with it very quickly and efficiently."
"The user interface could be improved because it's quite hardware based."
"I really feel like asset explorer should be a component of desktop central."
"Computer imaging is powerful but breaks frequently."
"Documentation could improve so we don't need to create the support requests first."
 

Pricing and Cost Advice

"BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."
"To use BMC Client Management they charge annually per node."
"BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."
"The solution is low cost."
"Choose wisely between the Professional and Enterprise editions, based on your needs."
"We had perpetual licenses. The cost was around 36,000, and then you'd have the yearly maintenance fee of 2,000 or 3,000."
"Could provide more services on the standard license"
"The product is not costly. The product is properly priced, especially for SMBs."
"The pricing is very low, compared to other products. Compared to Intune or SCCM, it's much less. I can say it's a good product for less of a price."
"There are multiple flavors of the app. They have a distributed version for enterprises. It depends on your size. They price it on a per machine basis. 250 or 500 is probably their least amount."
"The licensing is very easy to understand and pricing is right for what you get."
"The initial purchase was around $6,000 or $7,000. We most probably are not on an annual subscription. We bought it, and then we pay for the maintenance. I'm not 100% sure how that's working out."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Retailer
10%
Construction Company
9%
Computer Software Company
9%
Outsourcing Company
10%
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise15
Large Enterprise35
 

Questions from the Community

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How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
What is your experience regarding pricing and costs for ManageEngine Endpoint Central?
I would rate the pricing as seven; it is quite expensive from my point of view for ManageEngine Endpoint Central.
What needs improvement with ManageEngine Endpoint Central?
It would be great to see some additional options within ManageEngine Endpoint Central. A better monitoring tool to analyze network traffic related to patch management would be something good to see...
 

Also Known As

BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management
ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP
 

Overview

 

Sample Customers

Charter Manufacturing
Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
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913,924 professionals have used our research since 2012.