Sr. IT Technical Consultant at Fusion Business Solutions (UK) Ltd
Consultant
Top 20
2023-10-03T09:33:48Z
Oct 3, 2023
Right now, I don't have anything to say about which areas in BMC Client Management need improvement. The solution does not offer the functionality of remote access to users. From an improvement perspective, it would be great if a remote access functionality was added to BMC Client Management. I want something similar to Remote Desktop Protocol (RDP) in BMC Client Management.
The solution needs to add whitelisting of applications because many customers request it. Also if BMC Client Management can provide vulnerability assessment scanning at the endpoint and mitigate that, that would be a great enhancement as we will not have to rely on a third-party VA tool.
The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool. This can be a pain when it comes to the area of compliance, since you might not have full access to everything running in the organization, including important infrastructural components such as servers and databases. For example, some endpoints may have gotten their software updates from servers not visible to the discovery tool, and this can further impact operations when it comes to patch management. Compare this scenario with the way Red Hat handles patch management: their software is always updated from the main patch providers, so you will always know what is running on the endpoints in this kind of environment. Although their endpoint management has its pros and cons, this is where BMC Client Management is at a bit of a disadvantage and I believe they need to improve on this area. Another area BMC could look into improving is the mobile device side of client management. It has lots of support for Microsoft products in terms of client management, but lacks comprehensive mobile device management support, such as for Android devices.
Chief Executive Officer at Kinsfolk Technology Private Limited
Real User
Top 5
2022-11-11T15:39:14Z
Nov 11, 2022
It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one.
Senior Consultant at a tech services company with 51-200 employees
Consultant
2021-11-25T02:17:00Z
Nov 25, 2021
The solution could be improved with additional support. They have support for patching for Windows only. If they provide support for Linux patching as well, it would be good because many customers have Linux systems as well. In that case, it is quite difficult to patch those systems. Also, additional support for mobile development, MDM. BMC Client Management supports only iOS devices. It would be good if they would support Android as well. Most of our organization is not using iOS, so the feature would not be used for most of the organization.
Right now, I don't have anything to say about which areas in BMC Client Management need improvement. The solution does not offer the functionality of remote access to users. From an improvement perspective, it would be great if a remote access functionality was added to BMC Client Management. I want something similar to Remote Desktop Protocol (RDP) in BMC Client Management.
The solution needs to add whitelisting of applications because many customers request it. Also if BMC Client Management can provide vulnerability assessment scanning at the endpoint and mitigate that, that would be a great enhancement as we will not have to rely on a third-party VA tool.
The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool. This can be a pain when it comes to the area of compliance, since you might not have full access to everything running in the organization, including important infrastructural components such as servers and databases. For example, some endpoints may have gotten their software updates from servers not visible to the discovery tool, and this can further impact operations when it comes to patch management. Compare this scenario with the way Red Hat handles patch management: their software is always updated from the main patch providers, so you will always know what is running on the endpoints in this kind of environment. Although their endpoint management has its pros and cons, this is where BMC Client Management is at a bit of a disadvantage and I believe they need to improve on this area. Another area BMC could look into improving is the mobile device side of client management. It has lots of support for Microsoft products in terms of client management, but lacks comprehensive mobile device management support, such as for Android devices.
It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one.
BMC Client Management could improve in the area of integration.
The solution could be improved with additional support. They have support for patching for Windows only. If they provide support for Linux patching as well, it would be good because many customers have Linux systems as well. In that case, it is quite difficult to patch those systems. Also, additional support for mobile development, MDM. BMC Client Management supports only iOS devices. It would be good if they would support Android as well. Most of our organization is not using iOS, so the feature would not be used for most of the organization.