Bizagi and PagerDuty Operations Cloud cater to distinct business needs within process automation and incident management, respectively. Bizagi is favored for its cost-effectiveness and user-friendly interface, while PagerDuty's robust incident response capabilities position it as superior for organizations requiring reliable incident management.
Features: Bizagi provides agility with its user-friendly design, BPMN 2.0 compliance, and extensive integration capabilities. It also features a free process simulation modeler, supporting rapid process automation. PagerDuty excels in real-time incident management, offering flexible notifications, reliable alerting, and smooth integration with DevOps tools.
Room for Improvement: Bizagi needs enhancements in document management, data integration, and machine learning support. Users seek better interface improvements for smoother automation. PagerDuty could benefit from improved alert noise suppression, more intuitive scheduling, and advanced analytics for predictive insights.
Ease of Deployment and Customer Service: Bizagi's deployment spans on-premises, public, and hybrid cloud environments, favored for traditional setups, but has varied customer support feedback. PagerDuty, optimized for public cloud, integrates easily with existing infrastructures, and is noted for consistently excellent customer service.
Pricing and ROI: Bizagi offers competitive pricing with a free version for modeling, though automation incurs higher costs, appealing for initial modeling but expensive for full enterprise use. PagerDuty has scalable pricing adapting to user needs but can increase with usage volume, seen as fair given its reliability in reducing downtime.
The escalation was not possible at all before, which led to the L1 team being under too much stress.
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Time to respond, time to initiate, and time to mitigate are key metrics influenced positively.
It is a community product, there is not much support we can expect.
The toolset is very intuitive, so we didn’t need to contact their support much.
we have never had an issue when reaching out to someone in customer service
They understand our concerns and are willing to implement solutions that integrate into PagerDuty Operations Cloud effectively.
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge transfer once they handed over the services.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
The product was highly scalable, with no limits on the number of applications or event routing rules.
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
PagerDuty Operations Cloud is scalable; we can easily add teams, manage tags, and create teams.
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
PagerDuty Operations Cloud is definitely stable, providing faster incident management and making managing our on-call roster easy along with effective escalation and notification channels.
Reporting capabilities can be improved more, and community support should be increased.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
The decision map could be improved to allow more than three options at a decision point.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Once a user acknowledges the alert, it may be unnecessary to continue calling again and again, as it distracts from their work on resolving the issue.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Pricing, setup cost, and licensing were not my headaches, and the organization already provided me with everything set up.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 0.4% |
| Bizagi | 4.3% |
| Other | 95.3% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 14 |
| Large Enterprise | 26 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
