Bizagi and IBM Business Automation Workflow both cater to the business process management category, each with its distinct strengths. Bizagi has an upper hand for smaller teams due to its affordability and user-friendly platform, while IBM is favored by larger enterprises seeking comprehensive and robust automation solutions due to its feature-rich offerings.
Features: Bizagi is recognized for its ease of use, allowing rapid development and automation of processes with limited technical support. It includes strong process modeling and simulation capabilities using the BPMN 2.0 standard. IBM Business Automation Workflow excels in advanced integration features and robust automation capabilities, making it advantageous for larger enterprises seeking end-to-end solutions. IBM’s suite integration is praised, although it can be complex.
Room for Improvement: Bizagi users report stability issues during updates, licensing complexities, and a lack of advanced integration features. For IBM, enhancements are needed in UI flexibility and integration, along with better documentation and deployment processes. Both products could improve their reporting capabilities, but IBM’s complex architecture can complicate adoption.
Ease of Deployment and Customer Service: Bizagi offers various deployment options such as on-premises and hybrid cloud, which adds versatility but can be challenging to set up. IBM also provides multiple deployment models but is noted for complexity and significant initial setup requirements. Customer service for both is generally good, although Bizagi's support can be slow. IBM’s support is of high quality, albeit involving additional costs.
Pricing and ROI: Bizagi’s pricing is appealing, featuring a free version suitable for smaller businesses, though recent price hikes have occurred. IBM’s solution is perceived as expensive, yet justified by its robust feature set. While Bizagi’s low initial costs attract smaller companies, IBM’s higher upfront investment is seen as worthwhile for significant efficiencies in large-scale deployments.
Initially performed manually, workflows now provide a better user experience and increased efficiency.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
If the solution is readily available to IBM support team, they provide it instantly.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
We are implementing load balancing and horizontal scalability.
We can manage the license usage and scale our environment while optimizing license use.
Outside of these maintenance periods, the environment is quite stable.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
Many developments are focused on AI, LLM models, and data science.
IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition.
Code management lacks merging capabilities.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
It is not a cheap license but in line with expectations for such software.
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
This solution has streamlined previously manual processes into orchestrated workflows.
The system is fully customizable, very resilient, and fault-tolerant.
It assisted in making users concentrate on the process flow rather than just features.
| Product | Market Share (%) |
|---|---|
| Bizagi | 5.6% |
| IBM Business Automation Workflow | 1.9% |
| Other | 92.5% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
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