Bitrix24 vs Workplace by Facebook comparison

Bitrix24 and Meta are both solutions in the Enterprise Social Software category. Bitrix24 is ranked #5 with an average rating of 8.0, while Meta is ranked #9 with an average rating of 7.8. Bitrix24 holds a 2.4% mindshare in ESS, compared to Meta’s 3.2% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Meta users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

138 Views
103 Comparison Views

90% willing to recommend

Workplace by Facebook

Read 5 Workplace by Facebook reviews

320 Views
235 Comparison Views

100% willing to recommend

Bitrix24

Workplace by Facebook

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Executive SummaryUpdated on Jan 23, 2025

Workplace by Facebook and Bitrix24 are prominent in the business communication and collaboration category. Workplace by Facebook appears to have an edge with its intuitive social network environment, particularly appealing to organizations within Facebook's ecosystem. In contrast, Bitrix24 provides a wider range of management features, which may offer greater value for businesses seeking a comprehensive solution.

Features: Workplace by Facebook enables seamless communication through its video calls and Facebook-inspired messaging, leveraging an intuitive interface familiar to many users. Bitrix24 offers a CRM, project management capabilities, and customizable workflow automations, which appeal to diverse business needs.

Room for Improvement: Workplace by Facebook could broaden its functionality beyond Facebook's network and improve API integration flexibility. Bitrix24 might enhance its marketing strategies and simplify the setup process for smoother adoption. Additionally, improving user documentation could help users leverage its full potential.

Ease of Deployment and Customer Service: Workplace by Facebook provides straightforward deployment supported by Facebook's infrastructure, ensuring reliable customer service. Bitrix24 gives flexibility with cloud-based or on-premise options, although it may require more IT resources, potentially complicating deployment for some users.

Pricing and ROI: Workplace by Facebook uses per-user billing for predictable costs, fitting well with businesses invested in Facebook's ecosystem. Bitrix24 offers tiered pricing with a free version, accommodating startups and small businesses, promising high ROI for those leveraging its functions despite significant initial setup costs.

To learn more, read our detailed Bitrix24 vs. Workplace by Facebook Report (Updated: April 2025).

Buyer's Guide

Bitrix24 vs. Workplace by Facebook

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in Enterprise Social Software

5th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (11th), Project Management Software (13th)

Workplace by Facebook

Ranking in Enterprise Social Software

9th

Average Rating

7.8

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Enterprise Social Software category, the mindshare of Bitrix24 is 2.4%, up from 1.3% compared to the previous year. The mindshare of Workplace by Facebook is 3.2%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Aryan Singh1

Product Manager at Infozion

Offers good integration features but needs to offer more flexibility in the language option offered

There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bitrix24 is a user-friendly solution that is easy to use."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"It's a very easy-to-use product."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"The product is user-friendly."

"I am impressed with the solution's ability to customize workflows."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

More Bitrix24 pros

"Storage is the best thing about the solution."

"A full-featured collaboration tool that is as easy to use as Facebook."

"The tool's integration feature benefited the workflow...it helped centralize communication."

"The product was easy to use."

"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."

Cons

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"The solution’s performance could be made faster."

"There are some bugs in the mobile system."

"There is a need for better integration with ERP solutions."

"It would be great if colleagues could get alerts via email when they are assigned something."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"I would like to see improvements with Bitrix24's marketing automation."

More Bitrix24 cons

"The implementation could be made easier."

"The product should allow users to assign tasks and automate processes."

"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."

"The conferencing feature does not work well with multiple parties or locations."

"There needs to be a restriction on who can download content."

Pricing and Cost Advice

"The solution's pricing is quite average and not expensive."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Licenses are cheap compared to other solutions."

"The pricing for this program is reasonable."

"Price-wise, it is a very cheap solution."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"The product's pricing is okay for me. It is not expensive."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

More Bitrix24 pricing and cost advice

"The solution seemed expensive to me."

"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."

"The regular package costs us $4 per user per month."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

11%

Government

Retailer

Financial Services Firm

14%

Computer Software Company

12%

Comms Service Provider

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Workplace by Facebook?

The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access.

See all answers

What needs improvement with Workplace by Facebook?

See all answers

What is your primary use case for Workplace by Facebook?

I use the solution in my company to create chatbots for our clients, like BMW in India. We have been working on WhatsApp chatbots and Facebook marketing, where we have integrated Adobe Marketo for ...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

April 2025

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Buyer's Guide

Enterprise Social Software

April 2025

Download Workplace by Facebook product report

Also Known As

No data available

Facebook Workplace, Facebook at Work

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Facebook Workplace is a dedicated and secure space for companies to connect, communicate and collaborate. Organizations of all sizes can use familiar Facebook features such as News Feed, groups, messages and events to get things done.

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products

Buyer's Guide

Bitrix24 vs. Workplace by Facebook

April 2025

Free Report: Bitrix24 vs. Workplace by Facebook

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