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BetterCloud vs One Identity Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BetterCloud
Ranking in User Provisioning Software
13th
Average Rating
7.0
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
Data Loss Prevention (DLP) (40th), SaaS Management Platforms (11th)
One Identity Manager
Ranking in User Provisioning Software
1st
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
121
Ranking in other categories
Identity Management (IM) (3rd)
 

Mindshare comparison

As of August 2025, in the User Provisioning Software category, the mindshare of BetterCloud is 0.4%, up from 0.3% compared to the previous year. The mindshare of One Identity Manager is 11.7%, down from 14.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Provisioning Software
 

Featured Reviews

PH
Experienced easy deployment and stable performance but user support needs improvement
The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access. BetterCloud saved help desk time by automating processes, providing a reasonable return on investment. BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.
Ranjan Mishra - PeerSpot reviewer
Enables our organization to manage accounts across multiple target systems from a central identity management solution
The One Identity Manager web portal needs simplification. While a new Angular portal was introduced with version 8.2, the knowledge base lacks sufficient information and resources. Even with an Angular developer or a One Identity specialist, a knowledge gap exists due to the combination of AngularJS and One Identity schema expertise required. This makes it difficult to find resources that can effectively utilize the portal, highlighting the need for a more user-friendly interface. One Identity Manager currently offers Long Term Support only for version 9.0. All other versions have a two-year lifecycle with extended support. For organizations managing a complex environment with numerous connected systems, users, and assignments, upgrading every two years is impractical. Extending support for regular versions by one or two years would benefit clients in this situation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BetterCloud saved help desk time by automating processes, providing a reasonable return on investment."
"The solution offers good integration with other environments such as SAP and Active Directory, et cetera."
"The product is flexible. For example, it offers cloud features."
"The business role management feature is pretty good because we have a lot of dynamic roles, and you can configure it with the filters."
"One Identity Manager's account creation feature stands out as its most valuable functionality."
"One Identity Manager is very customizable to meet customer requirements."
"This solution has helped to increase employee productivity when it comes to provisioning users in our systems. This solution has been really been effective with our retail workers. It wouldn't be possible to onboard and manage our 40,000 store employees without it. The management of the solution is pretty automated."
"It is highly customizable, a feature that influenced our company's decision. We can easily customize it."
"The One Identity Manager's user-friendly interface allows for easy external identities and user account creation."
 

Cons

"The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions."
"A tool called Analyzer is included to assist with birthright generation. The tool isn't very user-friendly."
"The UI may need some improvement, but it's still great. GraphQL Cloud isn't quite visible yet to the end users, and they said there are some issues there because we have lots of users on board, so it takes time to reflect when the approval is going through and who they should contact to get it approved. The smoothness in that UI performance could be better."
"One Identity Manager needs to come up with many more out-of-the-box connectors, similar to Workday and ServiceNow."
"It can have a clearer navigation map of the user interface and user provisioning. The documentation lacks step-by-step details on common tasks like creating roles, running action reviews, and version control."
"It is particularly slow if you are using it in a large organization."
"In regards to the front end, the portal that is offered to our users needs improvement. There is room for improvement on that side, particularly in user experience."
"There is no out-of-the-box or very easy way to configure processes to manage non-human accounts. The functionalities that we have built are totally customized on top of what One Identity provided out of the box. It would have been nice to see some out-of-the-box or plug-and-play features available for it."
"One key area for improvement is implementing continuous integration and deployment."
 

Pricing and Cost Advice

Information not available
"We are paying for premium support, which is expensive. However, we do receive very good, fast support."
"One Identity is cost-efficient from a licensing perspective. However, one drawback is that it's expensive on the hardware side for the customer to set up. One Identity's professional services team recommends various components. They lose some of the cost advantage because the hardware is expensive and requires maintenance."
"It is cost-effective. I do not know about the other regions, but here in the Middle East, the competitors are almost double the price."
"Pricing depends on licensing models, such as per-user licensing and feature-based pricing. Additional models like governance, provisioning, and reporting increase costs."
"It helps us save on licenses for applications because we are following the account lifecycle, as well as account reactivation."
"We have the premium support and are very satisfied. They are always answer our questions very quickly. For the moment, we are very satisfied, but I think it's because we are paying for the premium support."
"There are old processes that are really great for some people and look like pieces of artwork. However, the maintenance of them is really expensive."
"The licensing for One Identity Manager is per user, per carbon life, specifically, it's per people, and not a per-identity licensing model. For example, if I have two hundred people, or if I have someone with several identities, I'm only paying for it once. I don't remember the exact cost of One Identity Manager because I wasn't the one who paid for the license."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for BetterCloud?
The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.
What needs improvement with BetterCloud?
BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support tea...
What is your primary use case for BetterCloud?
We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the ac...
What do you like most about One Identity Manager?
The One Identity birthright process has helped generate user accounts more accurately and quickly.
What is your experience regarding pricing and costs for One Identity Manager?
The pricing for One Identity Manager is competitive in our region, so there is no issue with the license pricing. However, aside from the license for the StarLink apps, the cost is justified.
What needs improvement with One Identity Manager?
The ease of use of One Identity Manager could improve as the web portal is not the most user-friendly, and there are many places where the settings exist which can make it fuzzy and difficult to fi...
 

Also Known As

No data available
Quest One Identity Manager
 

Overview

 

Sample Customers

HelloFresh, Oscar Health, Square
Texas A&M, Sky Media, BHF Bank, Swiss Post, Union Investment, Wayne State University. More at OneIdentity.com/casestudies
Find out what your peers are saying about BetterCloud vs. One Identity Manager and other solutions. Updated: July 2025.
865,484 professionals have used our research since 2012.