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BetterCloud vs One Identity Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BetterCloud
Ranking in User Provisioning Software
14th
Average Rating
7.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Data Loss Prevention (DLP) (39th), SaaS Management Platforms (11th)
One Identity Manager
Ranking in User Provisioning Software
1st
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
119
Ranking in other categories
Identity Management (IM) (3rd)
 

Mindshare comparison

As of June 2025, in the User Provisioning Software category, the mindshare of BetterCloud is 0.3%, up from 0.3% compared to the previous year. The mindshare of One Identity Manager is 11.9%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Provisioning Software
 

Featured Reviews

PH
Experienced easy deployment and stable performance but user support needs improvement
The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access. BetterCloud saved help desk time by automating processes, providing a reasonable return on investment. BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.
Ranjan Mishra - PeerSpot reviewer
Enables our organization to manage accounts across multiple target systems from a central identity management solution
The One Identity Manager web portal needs simplification. While a new Angular portal was introduced with version 8.2, the knowledge base lacks sufficient information and resources. Even with an Angular developer or a One Identity specialist, a knowledge gap exists due to the combination of AngularJS and One Identity schema expertise required. This makes it difficult to find resources that can effectively utilize the portal, highlighting the need for a more user-friendly interface. One Identity Manager currently offers Long Term Support only for version 9.0. All other versions have a two-year lifecycle with extended support. For organizations managing a complex environment with numerous connected systems, users, and assignments, upgrading every two years is impractical. Extending support for regular versions by one or two years would benefit clients in this situation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BetterCloud saved help desk time by automating processes, providing a reasonable return on investment."
"One Identity has the biggest out-of-the-box functionality set. I've worked with other platforms like SAP that have a lot of features, but One Identity Manager is on top."
"I like the solution since it is very flexible, and I can basically do everything that I like and need with it."
"Even without any customization, if you install it, configure it, it's ready... It's very powerful. Without any customization, it starts working."
"Among the most valuable features of One Identity Manager are administration from Active Directory and Azure Active Directory, as well as administration from Exchange. These features enable us to have fully automated processes to create new accounts and new mailboxes. The most valuable option is the ability to design an automated route to give our customers permissions."
"We no longer keep users who shouldn't exist."
"The most valuable features are centralized Identity Management, robust Access Governance, and One Identity Manager workflow automation."
"What I like the most is the flexibility or configurability. It is not like you are writing huge lines of code. It allows us to handle our very complex enterprise use cases, and we have many of those."
"One Identity Manager was the right decision in comparison to other market products."
 

Cons

"The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions."
"One of the things we would like is the ability to have more than one system role manager. That would be nice. For example, when people are on vacation, sometimes it gets a little hard to administrate system roles."
"Their support is inadequate."
"We are trying to get rid stability issues from the legacy version. We are now implementing version 8.2, which is so much better than version 6."
"The user experience is good, but it can be improved. There are a lot of features in the administration part, and they need better documentation. For example, they need to explain the main reason for a feature, and what the tables are in the database. It needs better documentation about all the features that are in the solution."
"The technical support could be improved, particularly for architects with advanced knowledge."
"The One Identity Manager documentation could be improved."
"They need to remove the dependency on VB.NET for backend development and they need to unify the front end."
"Right now, they run an on-prem solution. Our preferred solution for cloud is Azure. So, we have yet to determine how we want to take this forward, because at this time, we are only using Graph APIs to do some Azure-related actions."
 

Pricing and Cost Advice

Information not available
"It is fairly priced because they provide all the features by default. That is why they charge a bit more than other vendors. I am not sure about the exact cost part, but One Identity is a little bit more expensive than IBM and other tools."
"One Identity Manager is priced in the middle range but offers good value due to lower implementation time compared to competitors. Total cost of ownership is crucial where the main expense is in implementation, not licensing."
"The licensing cost is per user."
"We have the premium support and are very satisfied. They are always answer our questions very quickly. For the moment, we are very satisfied, but I think it's because we are paying for the premium support."
"It helps us save on licenses for applications because we are following the account lifecycle, as well as account reactivation."
"I rate One Identity seven out of 10 for affordability. It's reasonably priced."
"Start with an operations team that is motivated to learn a lot in a short period of time. The longer you wait, the more expensive it will be to get the right level of expertise in this area."
"It has helped to reduce customer costs."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
18%
Financial Services Firm
15%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for BetterCloud?
The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.
What needs improvement with BetterCloud?
BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support tea...
What is your primary use case for BetterCloud?
We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the ac...
What do you like most about One Identity Manager?
The One Identity birthright process has helped generate user accounts more accurately and quickly.
What is your experience regarding pricing and costs for One Identity Manager?
One Identity Manager is positioned as a premium product. It falls between middle and high in terms of cost, approximately a six to seven if ten is expensive.
What needs improvement with One Identity Manager?
The user experience has been a concern in the past, particularly with the web interface, but improvements are expected with the transition to Angular. The support from One Identity is very poor. Th...
 

Also Known As

No data available
Quest One Identity Manager
 

Overview

 

Sample Customers

HelloFresh, Oscar Health, Square
Texas A&M, Sky Media, BHF Bank, Swiss Post, Union Investment, Wayne State University. More at OneIdentity.com/casestudies
Find out what your peers are saying about BetterCloud vs. One Identity Manager and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.