BetterCloud vs ForgeRock comparison

The compared BetterCloud and Ping Identity solutions aren't in the same category. BetterCloud is ranked #7 in SMP , with an average rating of 6.0, and holds a 5.7% mindshare in the category. Ping Identity is ranked #8 in AM , with an average rating of 7.8, and holds a 4.2% mindshare. Additionally, 100% of BetterCloud users are willing to recommend the solution, compared to 93% of Ping Identity users who would recommend it.

BetterCloud

Read 2 BetterCloud reviews

1,366 Views
437 Comparison Views

100% willing to recommend

ForgeRock

Read 37 ForgeRock reviews

5,918 Views
2,841 Comparison Views

93% willing to recommend

BetterCloud

ForgeRock

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Executive Summary

We performed a comparison between BetterCloud and ForgeRock based on real PeerSpot user reviews.

Find out what your peers are saying about SailPoint, Flexera, Check Point Software Technologies and others in SaaS Management Platforms.

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SaaS Management Platforms

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BetterCloud

Average Rating

7.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Data Loss Prevention (DLP) (36th), User Provisioning Software (12th), SaaS Management Platforms (7th)

ForgeRock

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Identity Management (IM) (10th), Access Management (8th), Customer Identity and Access Management (CIAM) (4th)

Mindshare comparison

BetterCloud and ForgeRock aren’t in the same category and serve different purposes. BetterCloud is designed for SaaS Management Platforms and holds a mindshare of 5.7%, up 4.7% compared to last year.
ForgeRock, on the other hand, focuses on Access Management, holds 4.2% mindshare, down 6.6% since last year.

SaaS Management Platforms Mindshare Distribution
Product	Mindshare (%)
BetterCloud	5.7%
Zylo	7.2%
SailPoint Identity Security Cloud	6.7%
Other	80.4%

SaaS Management Platforms

Access Management Mindshare Distribution
Product	Mindshare (%)
ForgeRock	4.2%
Microsoft Entra ID	12.1%
Okta Platform	11.1%
Other	72.6%

Access Management

Featured Reviews

PaulHeard

CIO at a consultancy with 201-500 employees

Experienced easy deployment and stable performance but user support needs improvement

The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access. BetterCloud saved help desk time by automating processes, providing a reasonable return on investment. BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.

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Shreya Reddy

Software Engineer at a financial services firm with 10,001+ employees

Centralized access control has improved secure onboarding and supports strict compliance

I wish we had used ForgeRock's adaptive risk-based authentication, which allows dynamic adjustment of authentication requirements based on user behavior. This could have helped us further strengthen our security. Another hidden gem is the built-in support for custom authentication modules and scripting, which gives a great deal of flexibility to tailor authentication flows. The self-service capabilities for password resets and account recovery have been very helpful in reducing support overhead and improving user experience. Discovering and utilizing these features would have definitely made our integration even smoother and would have provided additional value for both our users and our security team. One area of improvement would be the user interface for policy and workflow configuration, which can become complex and sometimes unintuitive, especially for new administrators. A more streamlined and user-friendly UI would help reduce the learning curve. Enhanced out-of-the-box analytics and reporting would also be valuable, as our current options often require custom development or integration with external tools. While extensibility is a strength, documentation for advanced customizations and integrations could be more comprehensive and easier to follow. Improved support for seamless upgrades and backward compatibility would also help minimize downtime. In terms of performance, optimizing the platform for high concurrency environments would be beneficial, especially for organizations with large user bases or peak usage periods. Enhanced scalability features such as more granular or horizontal scaling options would provide better support for distributed deployments. For integrations, having more pre-built connectors and easy integration with modern cloud-native services would accelerate adoption. Improved monitoring and real-time health dashboards would help proactively identify and resolve performance bottlenecks.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BetterCloud saved help desk time by automating processes, providing a reasonable return on investment."

"You simply cannot use Google Apps without it, so it's a no brainer."

"ForgeRock has had a very positive impact on my organization, especially in terms of standardization, security posture, and operational efficiency."

"ForgeRock offers a very scalable solution, which is one of its best features, and ForgeRock positively impacts our organization as we manage a large number of users with ease, providing a standard IAM solution that simplifies our processes."

"The most valuable features are that it is easy to manage and it's stable."

"ForgeRock enabled us to deliver a more secure and compliant onboarding experience while also improving efficiency."

"I like the intelligent authentication feature."

"Installation and configuration are pretty easy for ForgeRock OpenIDM."

"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."

"The most valuable features of ForgeRock are social login and data protection."

More ForgeRock pros

Cons

"The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions."

"Would love for it to be able to replace our SSO as well as provide connectivity and the same level of automation to our other SaaS products."

"If a customer is looking for an identity management solution, then, I can't recommend it, but if they are asking for an access management product then I can strongly recommend this solution."

"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."

"Implementation, integration capabilities and support model are still evolving and posing a risk of poor quality."

"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."

"They should improve the solution by include reporting."

"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."

"I find that it's quite expensive for just an open-source system. Support is quite expensive."

"You have to be careful about customizing the solution, and how to sustain it across your teams."

More ForgeRock cons

Pricing and Cost Advice

Information not available

"It's a bit pricey and could be more competitive."

"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."

"The pricing of the solution is fair but I do not have the full details."

"ForgeRock's pricing is more competitive than other products."

"Its price is comparable to other products in the market."

"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."

"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."

"ForgeRock is an expensive solution."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

20%

Manufacturing Company

Computer Software Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	5
Large Enterprise	18

Questions from the Community

What is your experience regarding pricing and costs for BetterCloud?

The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.

See all answers

What needs improvement with BetterCloud?

BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support tea...

See all answers

What is your primary use case for BetterCloud?

We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the ac...

See all answers

What is your experience regarding pricing and costs for ForgeRock?

The pricing, setup cost, and licensing are very straightforward, which is a good success. I appreciate that it is very straightforward and helpful.

See all answers

What needs improvement with ForgeRock?

There are some areas I want ForgeRock to improve. These areas include policy configuration, documentation clarity, UI complexity, and debugging token flow. I want ForgeRock to improve in documentat...

See all answers

What is your primary use case for ForgeRock?

I am using ForgeRock for standard support, policy configurations, and documentation clarity. The pricing, setup cost, and licensing are very straightforward, which is a good success. I appreciate t...

See all answers

Comparisons

Forcepoint Data Loss Prevention vs BetterCloud

Compared 17% of the time

Varonis Platform vs BetterCloud

Compared 17% of the time

SailPoint Identity Security Cloud vs BetterCloud

Compared 13% of the time

OpenIAM Identity Governance vs BetterCloud

Compared 9% of the time

IBM Security Identity Governance and Intelligence vs BetterCloud

Compared 3% of the time

More BetterCloud Competitors

SecureAuth Identity Platform vs ForgeRock

Compared 6% of the time

Microsoft Entra ID vs ForgeRock

Compared 6% of the time

Ping Identity Platform vs ForgeRock

Compared 5% of the time

Okta Platform vs ForgeRock

Compared 5% of the time

Auth0 Platform vs ForgeRock

Compared 5% of the time

More ForgeRock Competitors

Product Reports

Buyer's Guide

SaaS Management Platforms

June 2026

Download BetterCloud product report

Buyer's Guide

ForgeRock

June 2026

Download ForgeRock product report

Also Known As

No data available

ForgeRock Identity Platform, ForgeRock OpenIDM

Overview

BetterCloud provides an extensive SaaS management platform dedicated to optimizing IT operations for efficient application oversight. It integrates automation, visibility, and security enhancements, making it a strategic choice for streamlined operations.

Focusing on cloud-based management, BetterCloud offers tools for administrators to control, secure, and streamline SaaS app services. By leveraging automation, it reduces manual tasks improving efficiency. It ensures comprehensive visibility across business applications, which is crucial for maintaining security and compliance. IT teams can achieve proactive prevention and quick resolution of potential security issues. This makes it a vital asset for reducing workloads and empowering IT staff to focus on strategic initiatives.

What are the most important features of BetterCloud?

SaaS Application Security: Safeguards data and enforces policies for app access.
Automated Workflow: Streamlines repetitive tasks, enhancing productivity.
Visibility and Control: Provides extensive insights into usage and configurations.
Policy Enforcement: Ensures compliance with IT regulations and standards.
Integrations: Seamlessly connects with numerous external applications for enhanced functionality.

What benefits or ROI should users look for in BetterCloud reviews?

Cost Savings: Optimizes resource allocation reducing operational costs.
Increased Efficiency: Automation leads to faster task completion and reduced manual errors.
Improved Security Posture: Enhanced monitoring and policy management protect critical data.
IT Management Simplification: Consolidates multiple management tools into a single platform.
Faster Incident Response: Quick detection and resolution of security threats.

BetterCloud implementation spans industries like finance, healthcare, and technology, offering tailored controls and automation to suit sector-specific compliance and productivity demands. Each industry benefits from reduced risk exposure and enhanced operations, thanks to BetterCloud's adaptive capabilities.

BetterCloud

ForgeRock offers robust integration, customization, and identity management with support for SAML, OAuth 2.0, and DevOps readiness, ensuring enhanced security and scalability.

ForgeRock stands out in identity and access management featuring flexible authentication flows, risk-based authentication, centralized policy management, and comprehensive data protection. Its open-source foundation and cloud capabilities allow versatility and ease of use. While it provides excellent user path orchestration through the Journey feature, challenges exist in integration support and user-friendly customization. Improved documentation and streamlined interfaces are necessary to overcome deployment complexities. Additionally, the cost and support model may be burdensome for smaller organizations.

What are the key features?

Flexible Authentication Flows: Personalizes user login experiences.
Risk-Based Authentication: Adjusts security measures based on user behavior.
Identity Management: Manages digital identities efficiently.
Policy Configuration: Automates access control policies.
DevOps Readiness: Integrates seamlessly with DevOps workflows.

What benefits should users expect?

Enhanced Security: Protects data and user identities.
Scalability: Supports growing business needs.
Developer-Friendly: Simplifies deployment and management processes.
Centralized Management: Streamlines access control and policy enforcement.
Versatile Cloud Offerings: Facilitates deployment across cloud environments.

ForgeRock is widely utilized in industries like telecommunications, insurance, and open banking for secure user authentication and access management. It supports microservice authentications, customer identity management, single sign-on, and multi-factor authentication, integrating effectively with existing infrastructures to enhance security and user experience.

Ping Identity

Sample Customers

HelloFresh, Oscar Health, Square

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

Buyer's Guide

SaaS Management Platforms

June 2026

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