2018-06-14T11:14:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with One Identity Manager?

Please share with the community what you think needs improvement with One Identity Manager.

What are its weaknesses? What would you like to see changed in a future version?

40
PeerSpot user
40 Answers
GM
Senior Manager / IAM Evangelist at a tech services company with 501-1,000 employees
Real User
2022-11-06T16:24:00Z
Nov 6, 2022

End-user UI customization is difficult and requires some knowledge of proprietary Angular technology. Every time a customer asks us: "Hey, can we modify this form in the UI?" or "Can we integrate a new form?" it's difficult to do. It's possible and we usually do it, but coding form changes typically takes two to four weeks, depending on the changes. There is also a lack of connectors. One Identity has between 10 and 20 connectors compared to SailPoint IdentityIQ, which has about 100 connectors. Quest is improving on that. They do have cloud connectors and you can expand the number of connectors. They know there is a gap. But the connectors One Identity has are the most common connectors among all organizations.

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Micah Lewis - PeerSpot reviewer
System Administrator at a tech services company with 10,001+ employees
Real User
Top 20
2022-10-09T19:15:00Z
Oct 9, 2022

There is a small area inside the administrator's GUI that could be a little bit more organized.

Ahmad Sallam - PeerSpot reviewer
Senior Specialist at a financial services firm with 1,001-5,000 employees
Real User
Top 5
2022-08-01T16:45:00Z
Aug 1, 2022

The product must include SaaS in the future. The use of the administrative tools is cumbersome because too many are required for configurations. For example, the solution requires master usage of eight different client tools so it is excessive to manage the product. A small fix or deployment requires opening three or four different client tools that are not intuitive or easy to use. The user experience and interface need additional improvements. Version 8.2 included improvements to the GUI and the inclusion of Angular JS which is better. However, the interface for 8.5 is a bit basic. Mastery of VB.NET is required to develop using the solution. Most developers use Java or .Net and VB.NET kills the vibe. We have to use VB.NET internally when working within the solution and that really needs to be modernized. To be honest, no developer is interested in learning VB.NET because it is a substandard language compared to newer options.

Vladislav Shapiro - PeerSpot reviewer
Founder at Costidity.com
Real User
Top 10
2022-07-31T13:28:00Z
Jul 31, 2022

A room for improvement in One Identity Manager is its analytics. Though it's getting better from version to version, the analytics feature still needs improvement. I would appreciate more analytical features in the next release of One Identity Manager, so I can do a better analysis. Another vendor, for example, has a self-certification system where you can send people, then create a type of profile or screen for each person, and the person can see his entitlement and the risks behind that entitlement, so then the person makes a decision on whether he wants to keep or let go of it, and that's an out-of-the-box feature that would be good to see in One Identity Manager. Another feature I'd like to see in One Identity Manager that would be very interesting is integration with SIEM or any log collection product for both access and usage. For example, I'd be able to see that I have access to a particular application and also get information on how many times I've accessed it in the last year, last few months, etc. It's a feature that would be great to have in One Identity Manager.

DO
Founder at a marketing services firm with 11-50 employees
Real User
Top 20
2022-07-31T13:24:00Z
Jul 31, 2022

The philosophy behind One Identity Manager has always been that there's not one way of working and that you can set it up according to your own identity and access management philosophy, but what would make it better is by shortening the setup time and the learning curve time. If the team could create some best practices with a wizard to set the solution up within companies, that would be a killer feature and would help make identity access management more approachable. That would also help companies that don't have the resources or a dedicated team to set up One Identity Manager. What I'd like to see in the next release of the solution is the addition of just released application governance parts. That would sound promising. It would also be interesting if the team sets up best practice startup wizards, so you could set up One Identity Manager according to selectable best practice wizards instead of setting it up completely by yourself.

Manoj Pathak - PeerSpot reviewer
One Identity Developer at Wipro Limited
Real User
Top 5Leaderboard
2022-07-31T13:13:00Z
Jul 31, 2022

The solution can be improved from a front-end point of view. It slows the portal down. The tool is too customized in our organization, and we face many challenges with the portal. We were able to make some improvements performance-wise to the portal slowness. It is particularly slow if you are using it in a large organization.

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RD
Security project Manager at a tech services company with 1,001-5,000 employees
Real User
Top 20
2022-07-26T06:13:00Z
Jul 26, 2022

Having new features for web developers in the One Identity Manager shop is an area for improvement. Another area for improvement in the tool is its ServiceNow connection as ServiceNow is a major ITSM system player, but the current out-of-the-box feature proposed by One Identity Manager can only make simple incident requests to the system. My company is now in full ICL design, so it prefers for all concerns or requests to be sent properly to ServiceNow, so my company can have better control over the incident requests and be able to sort those out. The tool fits all my needs today, except for the ServiceNow connector. That's the only additional feature I'd like to see in the next release of One Identity Manager.

MH
IT Architect at a tech services company with 501-1,000 employees
Real User
Top 20
2022-02-16T13:30:00Z
Feb 16, 2022

The web interface has room for improvement. It could be more performant and the design of the web interface is relatively complicated. It could be simplified.

Matt Thomson - PeerSpot reviewer
Principal Consultant at UNIFY Solutions
Consultant
Top 5Leaderboard
2021-09-06T06:19:00Z
Sep 6, 2021

The blessing and curse with One Identity Manager was its flexibility and the ability to solve business problems in a number of ways. We fell into that trap of over-customization which made upgrading the product difficult. An improvement would be to offer guides on how you should set up a base configuration. There should also be integration guides to key systems like Active Directory. In addition to that, we had some slowness with the IT shop when we had significant amounts of data, users, etc., in the system and there were some slow database queries that needed to be optimized and patched. This caused some slowness when running Attestation campaigns.

SS
Director, Global Identity and Access Technologies at a financial services firm with 10,001+ employees
Real User
2020-05-21T06:24:00Z
May 21, 2020

There is room for improvement to their password self-service tool. We're actually leaving that tool right now because it's just been horrible. We've discussed that with them, but for such an easy functional feature it is lacking. Number two is their upgrades. We're going to 8.12 right now and everything is running very smoothly but this is actually the first upgrade that has gone off well. Even the other "dots" have taken us six months or longer to get through QA testing. Those are the two key areas for improvement.

reviewer1214262 - PeerSpot reviewer
User at a tech services company with 201-500 employees
MSP
2019-10-08T20:52:00Z
Oct 8, 2019

My largest issue with the product is the ability to customize the web portal. There is a tool that allows this to happen but it is difficult to use (except for minor changes like Logo or color scheme or basic edits such as displayed columns on an object. Then to make it worse the documentation is not helpful at all in describing what pieces do or how to use them. Even after training, I would not be confident in attempting any large change to the portal. For certain, this is the area that I think needs the most improvement from the current state.

Massimiliano Ferrazzi - PeerSpot reviewer
Senior Manager Global IT Operations at a healthcare company with 1,001-5,000 employees
Real User
2019-05-02T07:06:00Z
May 2, 2019

We are currently on an old system, an old version. We're working on upgrading to the latest version. So when it comes to cloud-IT strategy, for example, at the time we implemented this version it was not yet a consideration. We are now starting to develop this area, and One Identity will play a key role in our cloud strategy. Most of the issues that we are suffering from today will be fixed with the new version. The more we have integrations with other systems, for creation of user accounts for different applications, the simpler the scalability and the usability of the system will be. That's what will make our lives easier. I've seen that in the new version we're going to have connectors related to ServiceNow. That's a huge feature that will be important for us because we're using that system. Salesforce integration, more integration with SAP and with the internet of things would be good. We also have system devices that we could manage as identities, so that would be a feature to add.

AG
Systems Specialist at a financial services firm with 1,001-5,000 employees
Real User
2019-05-02T07:06:00Z
May 2, 2019

I don't have my list at the moment, but there are things we would like to have. One of the things we would like is the ability to have more than one system role manager. That would be nice. For example, when people are on vacation, sometimes it gets a little hard to administrate system roles. Usually, one of us has to change our role to the system role manager. In addition, we have a few systems that have many owners. They could manage the rights and access to their systems with that function.

SK
Technical Support Analyst at a financial services firm with 1,001-5,000 employees
Real User
2019-04-25T11:03:00Z
Apr 25, 2019

My only complaint about this solution is the price, as I think that the cost of the full user license is a little high. A feature that I would like to see is a mobile app that provides users the ability to make changes or add users to the Active Directory on the fly.

SG
Systems Specialist at a financial services firm with 1,001-5,000 employees
Real User
2019-04-22T09:21:00Z
Apr 22, 2019

This is getting at really detailed functionality, but the system role manager, or some of the roles that are inside Identity Manager, are limited to one user. It would be more flexible if these responsibility roles could be attached to many people. That's an issue for us at the moment. I would like the ability to have different user accounts and to have a flexible way to order things. For example, if you have a domain with a lot of sub-domains, for the end-user it should be easy to order to these other environments. But you would have to have sub-identities. We have tried to create different kinds of solutions for this.

Riyas Abdulkhader - PeerSpot reviewer
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)
Real User
2019-04-16T12:54:00Z
Apr 16, 2019

The support documents and data sheets should be made available to the implementation of folks the product website. There's is less documentation available to the public. There should be installer version available than a portable/web-portal which will be more useful during the testing.

Miska Siirto - PeerSpot reviewer
Lead Solution Architect at Tieto Sweden AB
MSP
2019-04-10T07:57:00Z
Apr 10, 2019

I would like some access management features to be added. We have some customers with a small need to do authentication as a service, and there are other solutions on the market which offer this. It is a large solution where you need to learn how to work in a certain way for it to provide the best benefit. On the other hand, it's really a structured way so you should work in a structure way, as it is a compliant to other frameworks.

JP
Product Specialist at a retailer with 10,001+ employees
Real User
2019-04-10T07:57:00Z
Apr 10, 2019

The tool to develop the web portal needs improvement. We are pushing out a cloud strategy, but running this on-premise solution, and do not know what steps to take.

Michael Botek - PeerSpot reviewer
CEO at IT Design Software Projects and Consulting
Consultant
2019-04-10T07:57:00Z
Apr 10, 2019

The connectivity to the cloud with the cloud identity need improvement. The whole security story in the area of access management along with the possibility to get access is part of this improvement process. This is the cloud access manager (CAM), and it isn't as it should be, but it's a very good long-term solution. It is important to get the cloud integrated. One Identity is stalling about this in America, and we need it in Europe.

Pascal Stockmann - PeerSpot reviewer
Consultant at igf-logic GmbH
Consultant
2019-04-10T07:57:00Z
Apr 10, 2019

I am waiting to see the new API for the web. There are several smaller parts of the tool that have room for improvement. One Identity currently is in the development process of fixing these issues.

Umit Yilmaz - PeerSpot reviewer
Owner at UY IAM Consultancy
Consultant
2019-04-10T07:57:00Z
Apr 10, 2019

I would like better integration with cloud apps, but I just learned this week that there is already a pretty advanced cloud integration. So, what I would like to see is already implemented, but I just need to start using it. When I first started using it, way before version 7, the manual wasn't comprehensive. The UX design needs improvement, but I have noticed that people are working very hard behind the curtains to make sure that UX is designed in such a way that the end user is going to have a much easier time using the product in future releases. My ideal was a product designed by IT guys with an IT guy mindset, not without realizing thousands of people in an IT portal would be using the product. Therefore, it took my customers many hours to find the correct links to order something from the IT shop, but I know One Identity is working very hard to improve this as well. If they could improve the UX within the Manager tool, this would be another huge upgrade in just lowering the learning curve of how to use the product.

KM
Principal Consultant at a tech services company with 1,001-5,000 employees
Consultant
2019-04-10T07:57:00Z
Apr 10, 2019

The UI and user experience side of things needs improvement.

MG
Consultant at Computacenter
Consultant
2019-04-10T07:57:00Z
Apr 10, 2019

As consultants, it's a very complicated to learn it at first, which makes it hard to find people to work with it. The Synchronization Editor has to become easier to use for us, as technical consultants, because sometimes it's very complicated. If, as a new feature, there would more connectors out of the box in the Synchronization Editor, this would help a lot.

BF
VP at a healthcare company with 10,001+ employees
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

Maybe it is going this way with the angled frame work, but we really want to be able to watch and control things, so we can change things and know what the impact will be. Most importantly for automatic testing and rollouts, we need an easier way of connecting applications and an easier way of onboarding applications. At the moment, the process is very technical. People associate this as a technical and development thing. In the end, onboarding applications should be a business problem, not a development problem. They have take the technical work out of it. That is why we have to completely custom build a framework. Our work is not about connecting 20 or 50 target systems, as we have to connect thousands, which is difficult to do one-by-one. The end user experience needs improvement. One of the things the end users complain most about is the shopping cart, because they are not really on eBay or Amazon buying things. They just need access to business applications. Why do they have to click so many times? We probably have around 20 calls a day because a user hasn't got access, not realizing they haven't completed the shopping cart. So, I would recommend removing the shopping cart.

MP
Senior Product Manager for Identity & Access Management at a non-tech company with 10,001+ employees
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

I would like a more friendly web UI. This is something that they are already starting to work on. Because of our volume, the monitoring of the solution, several job servers, and DBQs has been very time consuming for us. I would also like it to have an easier integration with phones.

Eva Ferk - PeerSpot reviewer
Identity Manager at University of Maribor
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

Improve the implementation of additional One Identity Manager’s features. This we are going to focus on after an upgrade to release 8.1 will be finished.

AE
Senior System Administrator at a manufacturing company with 10,001+ employees
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

Make logging and debugging easier to find, I never quite know which log to turn on for which use case (just for my tools, for the job service user, etc). Setting up permissions inside the admin tools could be easier, maybe have some roles already created and configurable, like helpdesk needs to view persons, accounts, requests, but not change anything, maybe be able to set delegations etc.

AC
Lead Technology Manager at a financial services firm with 10,001+ employees
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

Better support for version control and multi-threaded development would be helpful additional features. The support for DevOps could be improved with quick delivery cycles and multiple delivery streams.

FS
IAM Specialist at a financial services firm with 1,001-5,000 employees
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

We would like the product to integrate with ServiceNow, since One Identity Manager and ServiceNow are two of our better tools. An integration between these two tools would be better for us.

PL
Manager Global Identity & Access Management at a healthcare company with 10,001+ employees
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

Connections with more clouds systems is already planned. The more that we can use One Identity to connect with other systems to manage all the applications accessed throughout One Identity, the better. I would expect to have more connections and setups to other systems. Visually, I would like it to be more user-friendly. Version 8 looks visually like version 6, so this still needs improvement in later versions.

AF
Governance Team Lead at a financial services firm with 10,001+ employees
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

The web portal can be a bit muggy at times. This is one of the key complaints from our customers. This is a major issue with version 6, and while version 7 is slightly better, I am hoping this is fixed in version 8.

KW
Service Owner Identity & Access Management at a financial services firm with 10,001+ employees
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

I would like to see a lot more integration with our platforms, more on the connector side. We are still using version 7.1. There are a lot of new features in 8.1, so we will look forward to using that.

DP
Solution Designer at a pharma/biotech company with 10,001+ employees
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

I would like a secondary account approach out-of-the-box, as this would be really useful. Additionally, it would be nice to have more functionality in terms of connecting SAP systems, provisioning user accounts through SAP systems, and provisioning additional attributes.

Tadej Grebensek - PeerSpot reviewer
IT Engineer at Gorenje
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

There are some good things about the policy and role management features, but you can't really use them to their full potential. A lot of customizing that we have to go through to implement new processes and new customized policies could be better. Though, overall, it is great. They need to implement a lot of best practices for this solution.

Samo Srebernjak - PeerSpot reviewer
Head of User Support at MEGA M, Informacijske Tehnologije, d.o.o
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

I would like to have more extensive out-of-the-box reports.

Samuel Paul - PeerSpot reviewer
IAM / IGA Architect - Associate Director at PRIZM
Real User
2019-04-04T06:32:00Z
Apr 4, 2019

When you see the product for the first time, it seems very complicated, but it's not. To improve the product, it should be made to seem simpler when you see it for the first time.

AM
IT Business Process Specialist at a consumer goods company with 5,001-10,000 employees
Real User
2019-04-03T06:21:00Z
Apr 3, 2019

I would like the sync editor to be able to change labels because currently our concurrent development cannot work on this. Self-service is important for our end users. However, after three years, people continue calling the help desk, and the help desk is using this solution to make its requests. The web front-end definitely needs improvement.

TS
Product Owner at DmTech Gmbh
Real User
2019-04-03T06:21:00Z
Apr 3, 2019

We had to customize some stuff in the SAP system, because over the years there has been a lot of customizing in the Identity Manager. It works well, but some features that we would want or that our colleagues are operating and running with the SAP system, we can't really provide, or we have to develop on our own, with One Identity Manager. SAP works well with it, but it could be better. I would like them to add some lifecycle management features. They could improve the support. When you look at the connectors to Microsoft Edge, we think that maybe it could work. However, when we build a hybrid environment, you can't really use the tools that One Identity Manager is providing. They could make the product more user-friendly. It takes a lot of work to build technical and business cases with the product. The solution is more complex than you think to use. The API server needs improvement.

DC
Identity Access Management Specialist at GSL Consulting Gmbh
Real User
2019-04-03T06:21:00Z
Apr 3, 2019

One Identity has a self-service portal but many customers need a helpdesk where they can go in and request. To make that happen we need to do a lot of customization. Maybe that could be improved, but it can be implemented.

Riyas Abdulkhader - PeerSpot reviewer
Security Architect, InfoSec Consultant at Confidential ( Sensitive Industry)
Real User
2018-06-14T11:14:00Z
Jun 14, 2018

A detailed solution document to registered aspirants and interested people would help them achieve what they require before its tested and pushed to production. Quest Software should provide notes and documents to customers before they buy the product and license.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Nov 6, 2022
Hi Everyone, What do you like most about One Identity Manager? Thanks for sharing your thoughts with the community!
2 out of 11 answers
Srivalli Sristla - PeerSpot reviewer
IAM Engineering Manager at a construction company with 10,001+ employees
Aug 31, 2021
We have been able to make our help desk self-sufficient by giving them role-based access. We have been able to reduce service dependency by 40% to 50%.
Matt Thomson - PeerSpot reviewer
Principal Consultant at UNIFY Solutions
Sep 6, 2021
The IT shop is a great tool that allows a simple interface for users to see their access, be able to request additional access, and view the workflow approval process to understand where their request is and what any hold-ups may be.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Nov 6, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 11 answers
Srivalli Sristla - PeerSpot reviewer
IAM Engineering Manager at a construction company with 10,001+ employees
Aug 31, 2021
We do employee lifecycle management through One Identity Manager with the source being SAP. We do not just do human accounts, like SAP accounts, but we also do non-human accounts, e.g., service accounts, shared mailboxes, distribution lists, and mail contact objects. We also use the API feature of One Identity Manager to provision from ServiceNow. These are its core functionalities.
Matt Thomson - PeerSpot reviewer
Principal Consultant at UNIFY Solutions
Sep 6, 2021
We used One Identity Management for 15,000 employees of a financial services firm. In addition to the IM functionality, we leveraged One ID for Identity Governance - including access certifications. We had automated provisioning of users based on HR data. This automatically created 4-5 base accounts and birthright access for users. In addition to that, we leveraged the IT shop to request roles for users which, for the most part, automatically provisioned access to users. In addition to this, we used the Attestation features of the product to aid in our User Access Reviews.
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