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AWS X-Ray vs New Relic comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between AWS X-Ray and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed AWS X-Ray vs. New Relic report (Updated: September 2022).
633,184 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We like the performance of the product.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""Working with the solution is very easy. It's user-friendly.""The simplicity of the dashboard is very good.""The monitoring so far has been good and we are happy with it.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The VPN is one of the solution's most valuable features for us."

More New Relic APM Pros →

"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."

More AWS X-Ray Pros →

"It allows the restriction of privileges and control of users.""We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right.""It has a simple initial setup.""The solution is scalable, and it is easy because all the documentation is available."

More New Relic Pros →

Cons
"The solution is quite expensive.""I haven't come across any features that are lacking.""The solution could improve by having more network monitoring features, such as for all the infrastructure.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""They should bring the pricing down to be more competitive.""It is very difficult to award the service level cycles at an endpoint level.""It would be nice if there were pre-made dashboards.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

More New Relic APM Cons →

"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."

More AWS X-Ray Cons →

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue.""There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search.""The browser isn't exactly reliable.""The solution only supports the cloud platform and not on-premises."

More New Relic Cons →

Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • More New Relic APM Pricing and Cost Advice →

    Information Not Available
  • "I loved this product, but we can no longer afford it, so we dropped it."
  • More New Relic Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Application Performance Management (APM) solutions are best for your needs.
    633,184 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.
    Top Answer:The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly… more »
    Top Answer:The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of… more »
    Top Answer:I don't have any information in regards to licensing. I'm not on the DevOps team and typically they are the ones that… more »
    Top Answer:The user interface is sometimes kind of confusing to understand. It's not very user-friendly. They should work to… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:I'm not aware of the exact licensing cost. The contracts are handled at an organizational level.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the… more »
    Comparisons
    Also Known As
    New Relic Mobile
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers
    Learn More
    Overview

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    AWS X-Ray helps developers analyze and debug production, distributed applications, such as those built using a microservices architecture. With X-Ray, you can understand how your application and its underlying services are performing to identify and troubleshoot the root cause of performance issues and errors. X-Ray provides an end-to-end view of requests as they travel through your application, and shows a map of your application’s underlying components. You can use X-Ray to analyze both applications in development and in production, from simple three-tier applications to complex microservices applications consisting of thousands of services.

    Real, actionable insights into your stack

    Correlate issues across your stack. Debug and collaborate from your IDE. AI assistance at every step. All in one connected experience - not a maze of charts

    Troubleshoot infrastructure before. Not after.

    Find root cause faster. Correlate infrastructure health with performance and customer impact on one platform.

    Dashboards, alerts, and integrations all in one place

    Our Instant Observability quickstarts bundle everything you need to start monitoring like a pro right out of the box.

    Quickly integrate with hundreds of tools and open standards.

    Integrate easily with leading cloud providers. New Relic is committed to open standards, open instrumentation, and the open communities that support them.

    Offer
    Learn more about New Relic APM
    Learn more about AWS X-Ray
    Learn more about New Relic
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
    Fairfax Media, Despergar.com, MercadoLibre, Veracode, Costa Coffee, Kiva, Alkami, Mondia Media, Bringmeister.de, Simplesurance, Confused.com, ReachLocal, Lending Club, Boozt.com, Trainline
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm15%
    Comms Service Provider10%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm16%
    Comms Service Provider12%
    Media Company9%
    REVIEWERS
    Financial Services Firm33%
    Music Company17%
    Wholesaler/Distributor17%
    Retailer17%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider10%
    Financial Services Firm6%
    Government6%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise13%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise12%
    Large Enterprise71%
    REVIEWERS
    Small Business12%
    Midsize Enterprise48%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise13%
    Large Enterprise62%
    Buyer's Guide
    Application Performance Management (APM)
    September 2022
    Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: September 2022.
    633,184 professionals have used our research since 2012.

    AWS X-Ray is ranked 31st in Application Performance Management (APM) with 1 review while New Relic is ranked unranked in Application Performance Management (APM) with 4 reviews. AWS X-Ray is rated 7.0, while New Relic is rated 8.0. The top reviewer of AWS X-Ray writes "Scalable and good for tracing problems, but hard to configure". On the other hand, the top reviewer of New Relic writes "Great features with simple browser implementation and provides access from anywhere ". AWS X-Ray is most compared with Azure Monitor, Datadog, Google Stackdriver, Elastic Observability and Honeycomb.io, whereas New Relic is most compared with Elastic Observability, Datadog, Dynatrace, Sentry and Honeycomb.io.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.