We performed a comparison between AWS X-Ray and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"We like the performance of the product."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"Working with the solution is very easy. It's user-friendly."
"The simplicity of the dashboard is very good."
"The monitoring so far has been good and we are happy with it."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The VPN is one of the solution's most valuable features for us."
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."
"It allows the restriction of privileges and control of users."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"It has a simple initial setup."
"The solution is scalable, and it is easy because all the documentation is available."
"The solution is quite expensive."
"I haven't come across any features that are lacking."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"They should bring the pricing down to be more competitive."
"It is very difficult to award the service level cycles at an endpoint level."
"It would be nice if there were pre-made dashboards."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"The browser isn't exactly reliable."
"The solution only supports the cloud platform and not on-premises."
AWS X-Ray is ranked 31st in Application Performance Management (APM) with 1 review while New Relic is ranked unranked in Application Performance Management (APM) with 4 reviews. AWS X-Ray is rated 7.0, while New Relic is rated 8.0. The top reviewer of AWS X-Ray writes "Scalable and good for tracing problems, but hard to configure". On the other hand, the top reviewer of New Relic writes "Great features with simple browser implementation and provides access from anywhere ". AWS X-Ray is most compared with Azure Monitor, Datadog, Google Stackdriver, Elastic Observability and Honeycomb.io, whereas New Relic is most compared with Elastic Observability, Datadog, Dynatrace, Sentry and Honeycomb.io.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
