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Comparison Buyer's Guide
Executive Summary

We performed a comparison between AWS X-Ray and Datadog based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Management (APM).
To learn more, read our detailed Application Performance Management (APM) Report (Updated: November 2022).
656,862 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The VPN is one of the solution's most valuable features for us.""It does everything we wanted it to do.""Working with the solution is very easy. It's user-friendly.""The simplicity of the dashboard is very good.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up.""The monitoring so far has been good and we are happy with it.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

More New Relic APM Pros →

"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."

More AWS X-Ray Pros →

"It has a high-level insight into the infrastructure model of the application and provides important detailed data on the host and metrics, which is the main concern of our customers.""The most valuable feature I have found is the elastic container service.""Its logs are most valuable.""The most valuable feature is the dashboards that are provided out of the box, as well as ones we were able to configure.""It is great that creating an incident is possible from Slack while having all the relevant data in Datadog.""We've been able to glean from the monitors what servers are down, and can alert the team in Slack.""The full stack of integrations made it easier to monitor the different technologies and platform providers, including Software as a Service providers, that otherwise would need a lot of work and customization to be able to see what is happening.""Datadog has made it much easier to have a central place for people to look for logs and made it much easier to notify them of any elevated error rates or failures."

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Cons
"I haven't come across any features that are lacking.""Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment.""It is very difficult to award the service level cycles at an endpoint level.""How granular I could go down at looking at certain data, especially related to the operations, is limited."

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"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."

More AWS X-Ray Cons →

"Delta traces on the Golang profiler are extremely expensive concerning memory utilization.""The pricing model could be simplified as it feels a bit outdated, especially when you look at the billing model of compute instances vs the containers instances.""It is very difficult to make the solutions fit perfectly for large organizations, especially in terms of high cardinality objects and multi-tenancy, where the data needs to be rolled up to a summarized level while maintaining its individual data granularity and identifiers.""The error traceability is an area that can be improved.""I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports.""The FinOps needs improvement.""We need more advanced querying against logs.""We need more visibility into the error tracking dashboard."

More Datadog Cons →

Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "The pricing is fine."
  • "I think the pricing is reasonable."
  • More New Relic APM Pricing and Cost Advice →

    Information Not Available
  • "Pricing is somewhat affordable compared to other solutions but in order to really lower the costs of other products you need to plan very carefully your resources usage, otherwise, it can get expensive real quick."
  • "It is easy to run up a large bill, so become familiar with the cost of each piece of your bill and use the metrics they supply to estimate and monitor your bill."
  • "Pricing seemed easy until the bill came in and some things were not accounted for."
  • "The cost is high and this can be justified if the scale of the environment is big."
  • "My advice is to really keep an eye on your overage costs, as they can spiral really fast."
  • "If you do your homework, you'll find that if you're really concerned with cost, it's good."
  • "It has a module-based pricing model."
  • "I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage."
  • More Datadog Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor… more »
    Top Answer:I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without… more »
    Top Answer:The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of… more »
    Top Answer:I don't have any information in regards to licensing. I'm not on the DevOps team and typically they are the ones that… more »
    Top Answer:The user interface is sometimes kind of confusing to understand. It's not very user-friendly. They should work to… more »
    Top Answer:With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times… more »
    Top Answer:Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the… more »
    Top Answer:Datadog has made it much easier to have a central place for people to look for logs and made it much easier to notify… more »
    Comparisons
    Also Known As
    New Relic Mobile
    Learn More
    Overview

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle.

    There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

    Reviews from Real Users

    “To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. “ - Sreenivasula M., Sr. Engineer of Quality Assurance at a tech consulting company.

    The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.” - A PeerSpot user who is a Middleware Specialist at a tech services company.

    AWS X-Ray helps developers analyze and debug production, distributed applications, such as those built using a microservices architecture. With X-Ray, you can understand how your application and its underlying services are performing to identify and troubleshoot the root cause of performance issues and errors. X-Ray provides an end-to-end view of requests as they travel through your application, and shows a map of your application’s underlying components. You can use X-Ray to analyze both applications in development and in production, from simple three-tier applications to complex microservices applications consisting of thousands of services.

    Datadog is a cloud monitoring solution that is designed to assist administrators, IT teams, and other members of an organization who are charged with keeping a close eye on their networks. Administrators can use Datadog to set real-time alerts and schedule automated report generation. They can deal with issues as they arise and keep up to date with the overall health of their network while still being able to focus on other tasks. Users can also track the historical performance of their networks and ensure that they operate at the highest possible level.

    Datadog Benefits

    Some of the ways that organizations can benefit by deploying Datadog include:

    • Gain an integrated view of the services and programs that IT teams are employing across their networks. Users can view and monitor all of the disparate programs that they have running across their networks with this one solution. They can track these programs across the entirety of the data’s life cycle.
    • Analyze and utilize massive amounts of data in real time. Datadog’s dashboards gather data in real time. Administrators can utilize their network’s data the minute that it becomes relevant to them. Decisions can be made based on the most current information available.
    • Keep your cloud network secured against digital threats. Datadog enables users to create alerts that will notify the minute that threats arise. IT teams and administrators can rapidly address any issue that comes up and prevent any existing problem from growing worse.
    • Easily get it up and running. Users can set up Datadog, configure it, and employ API integrations to connect it to external solutions with ease.

    Datadog Features

    • Customizable and prefabricated monitoring dashboards. Administrators are supplied with two different types of dashboards that they can choose from when they are setting up Datadog. They can customize the dashboards to fit any specialized monitoring need. Additionally, users can choose to use prefabricated dashboards that come with the solution.
    • Disaster recovery feature. Datadog has a built-in feature that enables organizations to continue functioning if some disaster strikes their network. If the network suffers damage, Datadog can restore lost data and infrastructure. Should a digital threat do damage to the network, Datadog ensures that the damage is not irreparable.
    • Vulnerability scanning tool. Users can keep ahead of threats to their networks by employing Datadog’s vulnerability scanning feature. This tool scans the entirety of a user’s network and warns them if a vulnerability is detected. Users can then move to patch these holes in their security before the threat to their network can escalate.

    Reviews from Real Users

    Datadog is a solution that stands out when compared to many of its competitors. It can offer organizations many advantages. Two major advantages are the dashboards that users can create and the monitoring capability that it gives system administrators.

    A senior manager in charge of site reliability engineering at Extra Space Storage writes, “The dashboards we created are core indicators of the health of our system, and it is one of the most reliable sources we have turned to, especially as we have seen APM metrics impacted several times lately. We can usually rely on logs to tell us what the apps are doing.”

    Housecall Pro’s senior director of DevOps writes, “We value the monitoring capability since it allows us to be pushed alerts, rather than having to observe graphs continually.

    Offer
    Learn more about New Relic APM
    Learn more about AWS X-Ray
    Learn more about Datadog
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
    Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
    Top Industries
    REVIEWERS
    Financial Services Firm19%
    Computer Software Company16%
    Media Company11%
    Retailer7%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company17%
    Comms Service Provider7%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm15%
    Comms Service Provider11%
    Media Company8%
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company14%
    Comms Service Provider12%
    Insurance Company5%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm13%
    Comms Service Provider10%
    Insurance Company6%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business37%
    Midsize Enterprise20%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    Buyer's Guide
    Application Performance Management (APM)
    November 2022
    Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Management (APM). Updated: November 2022.
    656,862 professionals have used our research since 2012.

    AWS X-Ray is ranked 30th in Application Performance Management (APM) with 1 review while Datadog is ranked 1st in Application Performance Management (APM) with 115 reviews. AWS X-Ray is rated 7.0, while Datadog is rated 8.6. The top reviewer of AWS X-Ray writes "Scalable and good for tracing problems, but hard to configure". On the other hand, the top reviewer of Datadog writes "Provides insightful analytics and good visibility that assist with making architectural decisions". AWS X-Ray is most compared with Azure Monitor, Google Stackdriver, Dynatrace, Elastic Observability and Splunk, whereas Datadog is most compared with Dynatrace, Azure Monitor, Amazon CloudWatch, Splunk and Google Stackdriver.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.