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Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between Dynatrace and AWS X-Ray based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Dynatrace is generally straightforward and easy, except for Dynatrace Managed which may become more complex. On the other hand, AWS X-Ray's setup is doable and fast, with a moderate difficulty rating of seven out of ten. The deployment process for Dynatrace is minimal and maintenance is organic, while AWS X-Ray's difficulty level depends on the depth of analysis desired.
  • Features: Dynatrace offers real user tracking, AI automation, and Kubernetes topology visualization, while AWS X-Ray is known for its ability to identify errors, provide detailed information, and ensure compliance. Users looking for these specific features may want to consider which platform best fits their needs.
  • Pricing: Dynatrace has a complex and unclear pricing structure, making it hard for small companies to know how many units to purchase, and the cost model is too expensive for them. AWS X-Ray, on the other hand, has usage-based pricing that is affordable, but it can get more expensive per user for medium to big enterprises.
  • Service and Support: While Dynatrace has received mixed reviews with some customers finding their technical support responsive and helpful and others feeling that it could be faster, its documentation is lacking. On the other hand, AWS X-Ray has limited reviews with some customers never needing to contact their customer service.
  • ROI: Dynatrace offers a remarkable return on investment thanks to its automation, feedback, and cost-effective approach. It has the potential to save money through tool consolidation and reduce mean time to repair by 70% and time to market by 50%. However, measuring its impact can be difficult. In contrast, AWS X-Ray's return on investment remains unknown.

Comparison Results: Dynatrace is the preferred choice over AWS X-Ray due to its extensive features such as real user monitoring, session replay, and synthetic monitoring functionalities. The interface is user-friendly, and it is more scalable than AWS X-Ray. AWS X-Ray is functional, but reviewers suggest improvements in log filtering and user interface configuration.

To learn more, read our detailed AWS X-Ray vs. Dynatrace Report (Updated: November 2023).
744,865 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government.""The most promising feature of AWS X-Ray is that you can debug the issues through the proper logs. You can also get an analysis out of the logs for some use cases, though I have yet to try all the features of AWS X-Ray.""AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration.""AWS X-Ray is a strong solution and has a smooth integration process.""It is a very scalable solution."

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"One of the most valuable features of Dynatrace is that it offers good visibility. It's better than other APM tools. You're not required to use a different technology when you have Dynatrace because it will work whether you're hosting it on Windows or Linux.""Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of this solution.""A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it.""The move valuable feature is the AI engine, which is amazing.""The monitoring is very good.""The most valuable features for me are the dashboard panels because they enable you to monitor multiple applications in one single site.""Dynatrace has multiple features that I need, but I love that you can analyze traffic, including any bottlenecks. I also find the tool user-friendly and has an easy-to-navigate interface.""Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring."

More Dynatrace Pros →

"I do not have any notes in terms of improvements.""If you have a small team, it's probably overkill.""Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better.""They can improve how traces are sent to other providers.""What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."

More AWS X-Ray Cons →

"When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use.""In the next release, I'd like to see more portables included regarding the screens.""The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement.""An area for improvement would be security. In the next release, I'd like to see more network-centric capabilities - Dynatrace is good at the network level, but I have to leverage other network solutions and integrate with them, but a holistic approach including the network as a one-stop-shop would be great.""Its infra monitoring is not that good. They are mainly into the APM environment, such as network monitoring and other things. Strong end-to-end infrastructure monitoring is missing. SNMP monitoring is currently not very good in this solution.""Support for cloud-based environments needs to be improved.""The solution could improve by allowing more dashboards customization. This would allow us to monitor the metric better.""It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic."

More Dynatrace Cons →

Pricing and Cost Advice
  • "The pricing for AWS X-Ray is a six out of ten."
  • "As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."
  • "The solution is a bit expensive."
  • More AWS X-Ray Pricing and Cost Advice →

  • "Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly."
  • "Its licensing is complicated or not transparent."
  • "Always gives good ROI and total cost of ownership."
  • "Dynatrace is very good and it's provided a lot of information, it plays a positive role in making your application up to date in the market. If you want to monitor some applications only, it would be cheaper if you did cloud monitoring, but the price benefit depends on the use case."
  • "The pricing is not bad, but it could be better."
  • "Its license is a bit expensive. We renew it yearly."
  • "As compared to New Relic and other providers, it is more expensive, which is its biggest disadvantage. Its biggest advantage is its capability. It is more feature-rich."
  • "Dynatrace is usually paid on a yearly basis."
  • More Dynatrace Pricing and Cost Advice →

    Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
    744,865 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:AWS X-Ray is a strong solution and has a smooth integration process.
    Top Answer:They can improve how traces are sent to other providers.
    Top Answer:The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not… more »
    Top Answer:While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Average Words per Review
    Average Words per Review
    Learn More

    AWS X-Ray is a powerful debugging and performance analysis tool offered by Amazon Web Services. It allows developers to trace requests made to their applications and identify bottlenecks and issues. 

    With X-Ray, developers can visualize the entire request flow and pinpoint the exact location where errors occur. It provides detailed insights into the performance of individual components and helps optimize the overall application performance. 

    X-Ray integrates seamlessly with other AWS services, making it easy to trace requests across different services and identify dependencies. It also offers a comprehensive set of APIs and SDKs, enabling developers to instrument their applications and capture valuable data for analysis. With its user-friendly interface and powerful features, AWS X-Ray is a valuable tool for developers looking to improve the performance and reliability of their applications.

    Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

    Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

    • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

    • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

    • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

    What does Dynatrace offer?

    Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

    • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

    • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

    • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

    • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

    • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

    • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

    Reviews from Real Users

    Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

    Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

    A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

    Learn more about AWS X-Ray
    Learn more about Dynatrace
    Sample Customers
    COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    Top Industries
    Financial Services Firm20%
    Computer Software Company16%
    Manufacturing Company9%
    Financial Services Firm28%
    Insurance Company9%
    Computer Software Company9%
    Manufacturing Company8%
    Educational Organization27%
    Financial Services Firm18%
    Computer Software Company9%
    Manufacturing Company6%
    Company Size
    Small Business19%
    Midsize Enterprise12%
    Large Enterprise70%
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise71%
    Small Business11%
    Midsize Enterprise32%
    Large Enterprise57%
    Buyer's Guide
    AWS X-Ray vs. Dynatrace
    November 2023
    Find out what your peers are saying about AWS X-Ray vs. Dynatrace and other solutions. Updated: November 2023.
    744,865 professionals have used our research since 2012.

    AWS X-Ray is ranked 12th in Application Performance Monitoring (APM) and Observability with 5 reviews while Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 23 reviews. AWS X-Ray is rated 8.2, while Dynatrace is rated 8.4. The top reviewer of AWS X-Ray writes "Saves time, is relatively cheap, and helps find errors". On the other hand, the top reviewer of Dynatrace writes "Allows us to monitor application performance, underlying infrastructure, and relationships with Smartscape technology". AWS X-Ray is most compared with Datadog, Azure Monitor, New Relic, Sentry and Grafana, whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and ThousandEyes. See our AWS X-Ray vs. Dynatrace report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.