We performed a comparison between AWS Trusted Advisor and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The cost optimization features are valuable."
"AWS Trusted Advisor is a tool that we can use to optimize the AWS infrastructure cost."
"The cost optimization and security-related fixes in AWS Trusted Advisor have been great."
"The Security Advisor is the most valuable feature. It instantly informs you about any system misconfigurations, and the best part is, it's completely free."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"Provides everything in one solution."
"It is a product that is familiar for a lot of users."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It is easy to use and simple to learn."
"The asset management tools are very valuable."
"I'd like the solution to support clouds beyond AWS."
"The tenancy must be free for all metrics."
"For EC2 instances, we need to install the AWS CloudWatch agent to get the memory metric because we don't have a by-default memory utilization graph on cost optimization."
"Maybe adding more security rules would be great."
"If you are new to using the solution, you will find the setup complex."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The pricing is high."
"It should have better integrations with other solutions."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"I advise others not to customize a lot while using the solution."
"The setup and deployment could be simplified, and the pricing could improve."
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AWS Trusted Advisor is ranked 22nd in Cloud Management with 4 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. AWS Trusted Advisor is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of AWS Trusted Advisor writes "A stable and easy-to-use product that provides excellent cost optimization features and technical support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". AWS Trusted Advisor is most compared with AWS Control Tower, IBM Turbonomic, CloudCheckr and VMware Aria Cost powered by CloudHealth, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our AWS Trusted Advisor vs. ServiceNow IT Operations Management report.
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