OpenText Real User Monitoring and Avada Software Infrared360 compete in real user monitoring and infrastructure management. Avada Software Infrared360 appears to have the upper hand due to its feature richness and perceived value.
What features are offered by OpenText Real User Monitoring in comparison to Avada Software Infrared360?OpenText Real User Monitoring offers comprehensive user experience data, in-depth monitoring capabilities, and robust alerting systems. Avada Software Infrared360 provides advanced analytics, customizable dashboards, and flexible reporting tools that stand out in this comparison.
What areas of improvement can be found in OpenText Real User Monitoring in comparison to Avada Software Infrared360?OpenText Real User Monitoring could enhance its alerting system, improve performance under heavy loads, and streamline user interface navigation. Avada Software Infrared360 could benefit from a more streamlined integration process, improved documentation, and a simplified initial setup.
How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Avada Software Infrared360?OpenText Real User Monitoring has a straightforward deployment process but mixed reviews on customer service responsiveness. Avada Software Infrared360 has a more complex initial setup but is noted for excellent customer support, making it favorable in ongoing assistance.
What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Avada Software Infrared360?OpenText Real User Monitoring is a cost-effective solution with good initial ROI, though some ongoing costs may escalate. Avada Software Infrared360 has higher setup costs but delivers substantial long-term ROI through premium features and reliable performance. Users find Avada's ROI justifies the expense.
| Product | Mindshare (%) |
|---|---|
| OpenText Real User Monitoring | 0.7% |
| Avada Software Infrared360 | 0.4% |
| Other | 98.9% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 5 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.
Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.
Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work. Within those spaces are only the objects and resources the user has been granted visibility. Role policy dictates permissions on those resources.
It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.
*Kafka coming soon
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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