AutomationEdge vs Jacada Intelligent Agent Engagement comparison

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AutomationEdge Logo
1,472 views|1,031 comparisons
84% willing to recommend
Jacada Logo
109 views|57 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between AutomationEdge and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
767,847 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The support from the vendor is very good.""We can quickly adapt to our end users.""The most valuable feature of AutomationEdge is creating accounts.""The ability to automate our processes with external plug-ins and zero code is the most valuable feature.""It helps us with cost optimization and easy implementation.""Stability-wise, I rate the solution a nine out of ten...I rate the technical support of the solution a nine out of ten.""The initial setup was easy and straightforward.""The studio design is fine compared to other similar products. There is nothing extraordinary about it, but at the same time, there are not any negatives."

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"The initial setup was fairly straightforward."

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Cons
"The installation process could improve. It was difficult to complete.""The price of the solution could be improved.""In the future, they should have a similar version for the cloud and on-premises, and the installation should be flawless within few minutes.""The ease of use is the main thing on which they really have to focus. If they want to go against the giants, it should be improved in ease of use, and it should be more user-friendly. It would be helpful because everyone should be empowered irrespective of whether they know how to code or not. They should enhance its user interface and make it more intuitive.""With other automation solutions in the market, we can simulate the process in our notebooks where the solution creates the code for us, but with AutomationEdge we can't do this.""We cannot use extra modules while working with AutomationEdge. It crashes if we have lots of data to process in Excel.""It's not an intuitive tool.""AutomationEdge's ecosystem has shortcomings and needs improvement. When we compare AutomationEdge to other RPA tools in our company, we find that it has a very minor online community."

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"They need to create a workflow system."

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Pricing and Cost Advice
  • "The licensing for this solution should have a more competitive pricing model. The price is in the top five of similar products."
  • "If you are looking for a budget solution, you can consider AE. It has all the features. Scaling it is way easier because of the cost itself."
  • "I give the price of the solution a nine out of ten."
  • "Pricing can be made better. Currently, I think the pricing is based on the market. The pricing also depends on the business partners that offer you the solution."
  • "Price-wise, AutomationEdge is pretty affordable, making it not so expensive when you compare this with other tools in the market."
  • "The product is available at the lowest price."
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    Questions from the Community
    Top Answer:It helps us with cost optimization and easy implementation.
    Top Answer:The product is available at the lowest price. We can optimize the cost. We purchase licenses yearly for unlimited data.
    Top Answer:They could provide more technologies for IT and security to enhance machine learning capabilities.
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    Ranking
    Views
    1,472
    Comparisons
    1,031
    Reviews
    9
    Average Words per Review
    402
    Rating
    8.0
    Views
    109
    Comparisons
    57
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
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    Overview

    AutomationEdge is an Intelligent Robotic Process Automation product which comes bundled with key essential technologies for automation of front office, middle office, back office and IT operations.
    AutomationEdge provides Chatbots, Intelligent Automation bots, AI and Machine Learning capabilities that help clients reduce costs, improve response time, grow business and achieve compliance. AutomationEdge provides ready Bots and development environment to build new Bots.

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    Sample Customers
    Smart Dubai Government (SDG)
    Humana, Turk Telekom, Leumi Card
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company15%
    Manufacturing Company11%
    Energy/Utilities Company9%
    No Data Available
    Company Size
    REVIEWERS
    Small Business77%
    Large Enterprise23%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    April 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
    767,847 professionals have used our research since 2012.

    AutomationEdge is ranked 15th in Robotic Process Automation (RPA) with 11 reviews while Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA). AutomationEdge is rated 7.8, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of AutomationEdge writes "An RPA tool to automate functions, tasks, and processes that also allows users to do coding from the scratch". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". AutomationEdge is most compared with UiPath, Automation Anywhere (AA), Microsoft Power Automate, Blue Prism and EdgeVerve AssistEdge RPA, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.