Jacada Intelligent Agent Engagement vs UiPath Platform comparison

Uniphore and UiPath are both solutions in the Robotic Process Automation (RPA) category. Uniphore is ranked #39, while UiPath is ranked #1 with an average rating of 8.6. Uniphore holds a 0.7% mindshare in RPA, compared to UiPath’s 14.2% mindshare. Additionally, 100% of Uniphore users are willing to recommend the solution, compared to 98% of UiPath users who would recommend it.

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Executive SummaryUpdated on Oct 20, 2025

UiPath Platform and Jacada Intelligent Agent Engagement compete in robotic process automation and customer interaction solutions. UiPath Platform appears to hold an advantage in scalability and automation capabilities, whereas Jacada excels in customer interaction features crucial for agent engagement.

Features: UiPath Platform is characterized by its robust automation tools, scalability, and integration capabilities. Jacada Intelligent Agent Engagement is distinguished by specialized features to enhance call center efficiency and a seamless customer interaction experience.

Ease of Deployment and Customer Service: UiPath Platform offers a straightforward deployment process with comprehensive customer support. Jacada Intelligent Agent Engagement features a flexible deployment model for easy integration with contact center technologies. Both vary in deployment scope, affecting organizational infrastructure decisions.

Pricing and ROI: UiPath Platform pricing may be perceived higher, offering attractive ROI due to extensive automation capabilities. Jacada Intelligent Agent Engagement provides competitive pricing, appealing for enhancing call center efficiencies. While Jacada's initial costs may be more appealing, UiPath's broader automation capabilities may justify its pricing in larger deployments.

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: December 2025).

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Automate

Mindshare comparison

As of December 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 2.5%, up from 1.2% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.7%, up from 0.1% compared to the previous year. The mindshare of UiPath Platform is 14.2%, down from 25.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
UiPath Platform	14.2%
Fortra's Automate	2.5%
Jacada Intelligent Agent Engagement	0.7%
Other	82.6%

Robotic Process Automation (RPA)

Featured Reviews

Jane Rachma Kiniti

IT Project Manager at Labo des histoires

Automate has streamlined workflows and increased efficiency with powerful automation

The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.

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Biswajit Mohanty

Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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reviewer2761431

Manager Rpa at a retailer with 10,001+ employees

Significantly reduces manual effort and improves team workflows through automated ticketing

We've used Agent Builder, IXP, and Maestro for orchestration. We have created context-grounded searches or chatbots using context grounding, and we also use context grounding within an Agentic flow where a bot or agent reads ServiceNow tickets to determine whether it has been assigned to the right work group. If it has not been assigned correctly due to human error, it automatically reassigns it to the right group. I would assess Agentic AI's ability to extract data points as effective. We created an agent for the purpose of extracting data, though not in a document. We created what we call an email conversation agent that engages with a customer, vendor, or someone in an email conversation with a set goal of extracting specific data points for an action to be performed subsequently. The one automation we have deployed in production involves the agent interacting with team members to collect data points and create a ServiceNow ticket. We appreciate almost all features of UiPath Platform, with one of the most successful ones being the use of Coms Mining. Most of the new features related to AI have all been good, and we use Agentic. We have already created a few agents and have started to use Maestro for a few flows, though we are not yet there to orchestrate an end-to-end workflow. We have good ROI from the automations we have developed with UiPath Platform, which far exceeds the investment in the platform. It has saved us tens of thousands of hours in manual effort, making the team members happy to pursue other things of value.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The peace of mind I have using Automate for scheduling tasks allows me to focus on other responsibilities without worrying about operational issues."

"I would recommend Automate because it has made my work much easier."

"The most valuable feature is the drag-and-drop interface, which is very Windows-like."

"It gives us a central place to schedule tasks and run them distributed."

"The feature I prefer most about Fortra's Automate is that it offers no-code or low-code automation, which is essential for me as a cybersecurity analyst because we do not have time to code and automate everything."

"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."

"The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies."

"I like the interface; it makes managing automation easy. We can set different schedules and templates for each task."

More Fortra's Automate pros

"The initial setup was fairly straightforward."

"I have seen time saved and value from using UiPath Platform so far; we have 800 people saved now with using UiPath Platform in terms of FTEs, and that is per year, the time I am saving with UiPath Platform."

"I like the document understanding feature. It gives us more accuracy."

"The tremendous benefit comes from how these features of UiPath Platform have benefited our organization, as we have implemented close to 100 automation for our finance teams, supply chain teams, IT teams, and even some for HR."

"The features that are most valuable are Excel Automation, Web Automation, Web Scrapping, and CV Automation."

"I would rate UiPath a nine out of ten."

"The initial setup is straightforward. There is a lot of guidance in the configuration and actual setup. It feels like installing Windows. It's simple compared to other solutions which tend to be a bit more complex."

"UiPath's learning modules have been a massive help in training our employees. The Orchestrator also helps us schedule, deploy, and monitor jobs."

"We reduced our onboarding time for new developers from one to three days of the ticket closing to within the hour, 30 minutes."

More UiPath Platform pros

Cons

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"The interface could be more user-friendly and easier to navigate."

"There is a lack of good development for artificial intelligence, such as machine learning."

"One aspect I dislike about Fortra's Automate is that debugging slows me down."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

"It's possible that they could use a stronger community for seeking guidance and help."

"There are newer AWS services such as Lambda or Security Hub that security analysts use to detect malicious traffic or alerts, but the integration is not available for these, so we still rely on custom scripting because there are no options for drag-and-drop with these newer services."

"They do not encrypt passwords, so this is an issue with HIPAA compliance."

More Fortra's Automate cons

"They need to create a workflow system."

"I don't see everything, so it's hard for me to pinpoint something specific that they don't have on their roadmap."

"The OCR technology needs improvement, particularly for reading invoices, especially scanned invoices."

"To improve UiPath Platform, I would really want to see improvements on Action Center in customization on how it's laid out."

"Some of the releases have been a little shaky."

"UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules."

"UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas."

"Training materials should include behind-the-scenes information such as what goes on underneath the infrastructure and how components interact with each other."

"There is a need for more integrations with external technologies like OpenAI, Gemini, SAP, Bedrock, BambooHR, etc. While UiPath currently has major integrations, as new software is adopted by customers, it would be beneficial if UiPath adds more integrations. They do allow building custom connectors, but having a comprehensive integration library would be beneficial."

More UiPath Platform cons

Pricing and Cost Advice

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"It comes with a package that costs approximately $20,000 USD per year."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

More Fortra's Automate pricing and cost advice

Information not available

"The price of both UiPath and Automation Anywhere is high. The basic package is included in the price, but in case you require any professional or golden package, you have to pay a higher price."

"The price of UiPath Platform in the Middle East region is a little bit high; having a lower price for the Middle East region would make it more attractive."

"In the RPA industry at the moment and in automation in general, UiPath's pricing model is the most consistent. So, if you are looking at year-on-year growth and pricing, or even if you are comparing solutions, each vendor has their own take on how they are going to generate profits and expand their return on investment. By far, UiPath is the most consistent with their pricing. They make it quite clear what they set out to achieve with their pricing and product. That makes their product so much easier to design for, as you don't need to change your pricing and go back to clients every time that you introduce a new aspect into the solution."

"The licensing is close to optimum; however, there is room for improvement in both the cost and flexibility of the licenses."

"We would like to see improvement on the ROI, as we need to free up resources. Too many man-hours are being spent on trivial tasks which could be automated."

"I can estimate our licensing costs are approximately $100,000 USD per year."

"It is one of those things where you pay for convenience. Pricing-wise, UiPath is definitely way more expensive than other solutions that we have seen, especially since we also have Microsoft Power Automate, which is one of the latest tools. UiPath is on the higher end, but it is one of those decisions, "Is it worth the investment? How much are you getting as an ROI?" That is usually how the conversation goes."

"The main thing that could be improved is the cost. I have worked with other tools and the licensing cost of UiPath is slightly higher than the others."

More UiPath Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Performing Arts

No data available

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	10
Large Enterprise	7

No data available

By reviewers
Company Size	Count
Small Business	249
Midsize Enterprise	143
Large Enterprise	665

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

We have been using Automate for approximately one to one and a half years for the automation component. For complex a...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing aspect is covered by my senior, but Automate is a centralized tool, so we do not need to buy different to...

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I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packa...

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RPA that Bots can run without centralized control?

Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Pow...

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How do I choose between UiPath and Microsoft Power Automate?

Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌...

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Comparisons

Nintex RPA vs Fortra's Automate

Compared 12% of the time

Microsoft Power Automate vs Fortra's Automate

Compared 10% of the time

Automation Anywhere vs Fortra's Automate

Compared 8% of the time

Redwood Software - Finance Automation Edition vs Fortra's Automate

Compared 7% of the time

Blue Prism vs Fortra's Automate

Compared 5% of the time

More Fortra's Automate Competitors

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 32% of the time

SAP Intelligent RPA vs Jacada Intelligent Agent Engagement

Compared 31% of the time

OpenText Robotic Process Automation vs Jacada Intelligent Agent Engagement

Compared 14% of the time

More Jacada Intelligent Agent Engagement Competitors

Microsoft Power Automate vs UiPath Platform

Compared 16% of the time

Automation Anywhere vs UiPath Platform

Compared 11% of the time

Blue Prism vs UiPath Platform

Compared 10% of the time

ServiceNow Automation Engine vs UiPath Platform

Compared 6% of the time

WorkFusion vs UiPath Platform

Compared 2% of the time

More UiPath Platform Competitors

Product Reports

Buyer's Guide

Fortra's Automate

December 2025

Download Fortra's Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

Jacada Intelligent Agent Engagement report

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Buyer's Guide

UiPath Platform

December 2025

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Also Known As

HelpSystems Automate, Automate

No data available

UiPath Maestro, UiPath Apps, UiPath Agent Builder

Overview

Fortra's Automate offers a user-friendly platform for task automation, featuring a drag-and-drop interface that aids in scheduling, file management, and integrating with services like Azure and AWS.

Fortra's Automate provides substantial ease in automating complex tasks through its intuitive design. It offers seamless integration capabilities, especially with Azure and AWS, and comes equipped with strong error handling. Cost-effective and requiring minimal coding, it supports a broad range of industries by effectively automating tasks such as HR operations, invoice management, and data processing across servers.

What features stand out in Fortra's Automate?

Drag-and-Drop Interface: Simplifies task setup and automation without deep coding expertise.
Scheduling and File Management: Ensures efficient, automated handling of tasks and file transfers.
Integration Capabilities: Works with platforms like Azure and AWS for enhanced performance.
Error Handling: Offers solid solutions to manage and resolve task execution errors.
Minimal Coding: Facilitates automation with limited coding requirements, broadening accessibility.

What benefits should users consider in reviews?

Cost-Effectiveness: Provides affordable licensing options for diverse businesses.
Operational Efficiency: Enhances productivity by automating repetitive tasks, reducing manual errors.
Versatility: Adapts well across sectors like banking, healthcare, and transportation.
Robust Support: Offers extensive assistance with automation features.
IT Compatibility: Easily integrates into existing IT infrastructures.

In industries such as healthcare and transportation, Fortra's Automate facilitates the automation of client management, HR operations, and data processing, boosting efficiency. Banks utilize it for managing extensive invoice workflows, while distribution sectors rely on its capabilities for insurance checks and system support. Its applicability across servers makes it a valuable tool for any sector seeking to reduce manual workload and improve task accuracy.

Fortra

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Uniphore

UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.

UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.

What are the key features of UiPath Platform?

Drag-and-Drop Functionality: Allows users to design workflows easily without extensive technical skills.
Orchestrator: Enhances task management and enables scalable automation.
AI and Document Understanding: Improves data accuracy and minimizes errors.
System Integration: Offers seamless integration with SAP, CRM, Oracle, and more.
Active Community and Training: UiPath Academy provides resources for skill development.

What benefits should users look for in reviews?

Increased Efficiency: Reduction in manual workloads through automation of repetitive tasks.
Improved Accuracy: Enhanced data handling capabilities reduce errors.
Productivity Boost: Supports both attended and unattended automations to streamline operations.
Scalability: Ability to handle growing automation demands efficiently.
Integration Benefits: Easy integration with enterprise systems for streamlined operations.

UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.

UiPath

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Humana, Turk Telekom, Leumi Card

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Buyer's Guide

Robotic Process Automation (RPA)

December 2025

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