Jacada Intelligent Agent Engagement vs UiPath Platform comparison

Jacada and UiPath are both solutions in the Robotic Process Automation (RPA) category. Jacada is ranked #45, while UiPath is ranked #1 with an average rating of 8.6. Jacada holds a 0.3% mindshare in RPA, compared to UiPath’s 21.0% mindshare. Additionally, 100% of Jacada users are willing to recommend the solution, compared to 97% of UiPath users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Apr 30, 2025

UiPath Platform and Jacada Intelligent Agent Engagement are competitors in the automation and customer engagement space. Despite UiPath's favorable pricing and support, Jacada stands out for its comprehensive features and perceived value.

Features: UiPath Platform offers robust automation capabilities, supporting enterprise-wide workflows and third-party integrations, with extensive scalability. Jacada Intelligent Agent Engagement focuses on intelligent customer interaction automation, featuring powerful conversational AI and advanced analytics.

Ease of Deployment and Customer Service: UiPath Platform is known for its streamlined deployment process with excellent documentation and support services. Jacada offers tailored deployment and personalized customer service for smooth integration and ongoing support.

Pricing and ROI: UiPath Platform's setup costs can be high, but it provides an attractive ROI through scalable solutions. Jacada Intelligent Agent Engagement offers competitive pricing focused on cost-effective improvements in customer experiences, delivering significant ROI through enhanced customer engagement.

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: June 2025).

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

Download the complete report

Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of June 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.7%, up from 1.0% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.3%, up from 0.1% compared to the previous year. The mindshare of UiPath Platform is 21.0%, down from 26.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

Read full review

Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

Read full review

Amjed Al-Tayyan

Governance Director at Diyar United Company

Automation streamlines onboarding and reduces the load on customer service agents

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability. It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the drag-and-drop interface, which is very Windows-like."

"I would rate the technical support as a nine out of ten because it is quite fast and courteous."

"Automate increases efficiency and eliminates errors during documentation and invoicing processes."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."

"Overall, the whole product is really nice and provides significant benefits."

"The licensing of the product is very good. You only need to license it once and then you have it forever."

More Automate pros

"The initial setup was fairly straightforward."

"It is the most suitable tool for big beginners in RPA. It is simple to manipulate. I found it comfortable because it has ML, AI, and OCR. It is great."

"It is great for automation. It can reduce the time needed for the entire work assignment, freeing up time for something more exciting."

"It integrates naturally with environments in most scenarios, which is good from an implementation standpoint."

"The collection center functionality seems promising."

"The orchestrator functionality is good."

"The ease of building automations is a 10 out of 10. It automates our tasks faster and gives us positive and accurate results."

"The cloud feature is valuable. Automation Hub and AI fabric are also good features."

"I really like that I am able to tell the story, using Orchestrator, how humans work, how bots work, and how humans and bots work together."

More UiPath Platform pros

Cons

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"There is a lack of good development for artificial intelligence, such as machine learning."

"I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial."

"It's possible that they could use a stronger community for seeking guidance and help."

"There is room for improvement regarding cloud functionality; there are a few missing features, and the logging could be better, especially air logging. We can go into logging events and create our own task, but it would be nice if this were more detailed."

"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."

"Fortra's Automate is not as reliable as I would like it to be."

"I currently have three bugs open with them that I don't know if they are addressed in the new release."

More Automate cons

"They need to create a workflow system."

"I would love more built-in integration with cloud-based services to streamline hybrid workflows."

"There is room for improvement in browser automation, particularly regarding access and success rates."

"There is a need for better autopilot features to enhance the functionality of UiPath."

"We have had some issues with StudioX."

"The stability is good, but they keep upgrading versions. If you want some of the new additions, sometimes you have to take a beta version."

"The setting up of the cloud was a little bit confusing for us. We expected someone to walk us through that process and we just did it ourselves and weren't sure if we were doing it right."

"There is a drawback that the new products getting launched are not well documented, and the information only sits with the product team, not with the support team."

"The machine learning and artificial intelligence components need to be enhanced and become more efficient."

More UiPath Platform cons

Pricing and Cost Advice

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"Once you buy the software, you just pay for the support for backend help."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

More Automate pricing and cost advice

Information not available

"UiPath is starting to price itself out of the market. It's getting expensive. That's fine if they continue to push the envelope of what they offer, but it's all about perception. And the perception over the last two years with my customers is that it's expensive."

"In comparison to Power Automate, UiPath's price is a little bit high. The Community edition of UiPath Studio is free. If you want to learn something or develop a process, you can install the Community edition of UiPath Studio."

"The pricing is average; it is not too high nor too low."

"We are set up for annual licensing and will be taking the time to renew."

"The cost of UiPath is higher in Africa than in Europe and Asia due to differences in salary levels."

"The solution is more expensive than Power Platform which offers many connectors to third parties."

"I was not involved in the pricing negotiations, but as far as I understand, my team was happy with the pricing. So, I assume that its price is moderate and competitive. It isn't highly-priced."

"UiPath's licensing costs can be high, and to maximize their value, customers need a clear plan for utilization."

More UiPath Platform pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

See recommendations

856,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Educational Organization

No data available

Computer Software Company

17%

Financial Services Firm

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

See all answers

Ask a question

Earn 20 points

Best RPA tools for IBM iSeries

I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packa...

See all answers

RPA that Bots can run without centralized control?

Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Pow...

See all answers

How do I choose between UiPath and Microsoft Power Automate?

Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌...

See all answers

Comparisons

Microsoft Power Automate vs Automate

Compared 34% of the time

Blue Prism vs Automate

Compared 9% of the time

Automation Anywhere vs Automate

Compared 8% of the time

VisualCron vs Automate

Compared 7% of the time

MOVEit vs Automate

Compared 5% of the time

More Automate Competitors

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 57% of the time

More Jacada Intelligent Agent Engagement Competitors

Microsoft Power Automate vs UiPath Platform

Compared 22% of the time

Blue Prism vs UiPath Platform

Compared 13% of the time

Automation Anywhere vs UiPath Platform

Compared 11% of the time

Pega Robotic Process Automation vs UiPath Platform

Compared 6% of the time

Nintex RPA vs UiPath Platform

Compared 2% of the time

More UiPath Platform Competitors

Product Reports

Buyer's Guide

Automate

June 2025

Download Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

UiPath Platform

May 2025

Download UiPath Platform product report

Also Known As

HelpSystems Automate, Automate

No data available

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Jacada

UiPath Platform offers an intuitive automation solution with its user-friendly interface and low-code/no-code capabilities, empowering users to efficiently automate processes without technical expertise. It integrates seamlessly with applications and enhances productivity through attended and unattended automation.

UiPath Platform stands out for its scalability and operational control, especially through Orchestrator, which effectively manages bots and processes. AI-driven features like Document Understanding and OCR streamline data handling, reduce human error, and increase productivity. With support from a robust community and UiPath Academy, users benefit from ongoing skill development and learning. The platform's integration with tools such as Salesforce and ServiceNow ensures flexibility, and its Automation Cloud simplifies deployment and maintenance. Despite these strengths, UiPath users have highlighted areas for improvement such as licensing complexities, documentation clarity, and support responsiveness. They also seek enhanced integration with AI, machine learning, and external systems, combined with improved stability and more intuitive design.

What are the key features of UiPath Platform?

Intuitive Interface: Drag-and-drop design eases automation for non-experts.
Orchestrator Management: Effective bot and process management for operational control.
AI-Driven Features: Document Understanding and OCR optimize data processes.
Extensive Integrations: Connects with Salesforce, SAP, Excel, Oracle, and CRM.
Automation Cloud: Simplifies deployment and streamlines maintenance operations.

What benefits should users consider in reviews?

Time Savings: Automation reduces time spent on repetitive tasks.
Cost Efficiency: Decreases operational costs by minimizing manual labor.
Productivity Boost: Attended/unattended automation increases productivity.
Comprehensive Training: UiPath Academy and community resources support user growth.

Organizations adopt UiPath in finance, HR, IT, healthcare, and manufacturing sectors to automate repetitive and data-intensive tasks. Automation in invoice processing, data entry, and document management is common. Its integration with systems like SAP, Excel, Oracle, and CRM enhances efficiency, enabling businesses to reduce errors and manual effort, while focusing on strategic activities with both cloud and on-premises deployment options.

UiPath

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Humana, Turk Telekom, Leumi Card

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

Download Free Report

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: June 2025.

DOWNLOAD NOW

856,873 professionals have used our research since 2012.

See our list of best Robotic Process Automation (RPA) vendors.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.