Jacada Intelligent Agent Engagement vs UiPath Platform comparison

Uniphore and UiPath are both solutions in the Robotic Process Automation (RPA) category. Uniphore is ranked #39, while UiPath is ranked #1 with an average rating of 8.6. Uniphore holds a 0.7% mindshare in RPA, compared to UiPath’s 14.2% mindshare. Additionally, 100% of Uniphore users are willing to recommend the solution, compared to 98% of UiPath users who would recommend it.

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Executive SummaryUpdated on Oct 20, 2025

UiPath Platform and Jacada Intelligent Agent Engagement compete in robotic process automation and customer interaction solutions. UiPath Platform appears to hold an advantage in scalability and automation capabilities, whereas Jacada excels in customer interaction features crucial for agent engagement.

Features: UiPath Platform is characterized by its robust automation tools, scalability, and integration capabilities. Jacada Intelligent Agent Engagement is distinguished by specialized features to enhance call center efficiency and a seamless customer interaction experience.

Ease of Deployment and Customer Service: UiPath Platform offers a straightforward deployment process with comprehensive customer support. Jacada Intelligent Agent Engagement features a flexible deployment model for easy integration with contact center technologies. Both vary in deployment scope, affecting organizational infrastructure decisions.

Pricing and ROI: UiPath Platform pricing may be perceived higher, offering attractive ROI due to extensive automation capabilities. Jacada Intelligent Agent Engagement provides competitive pricing, appealing for enhancing call center efficiencies. While Jacada's initial costs may be more appealing, UiPath's broader automation capabilities may justify its pricing in larger deployments.

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: November 2025).

Buyer's Guide

Robotic Process Automation (RPA)

November 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Automate

Mindshare comparison

As of December 2025, in the Robotic Process Automation (RPA) category, the mindshare of Fortra's Automate is 2.5%, up from 1.2% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.7%, up from 0.1% compared to the previous year. The mindshare of UiPath Platform is 14.2%, down from 25.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
UiPath Platform	14.2%
Fortra's Automate	2.5%
Jacada Intelligent Agent Engagement	0.7%
Other	82.6%

Robotic Process Automation (RPA)

Featured Reviews

Jane Rachma Kiniti

IT Project Manager at Labo des histoires

Automate has streamlined workflows and increased efficiency with powerful automation

The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.

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Biswajit Mohanty

Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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reviewer2761431

Manager Rpa at a retailer with 10,001+ employees

Significantly reduces manual effort and improves team workflows through automated ticketing

We've used Agent Builder, IXP, and Maestro for orchestration. We have created context-grounded searches or chatbots using context grounding, and we also use context grounding within an Agentic flow where a bot or agent reads ServiceNow tickets to determine whether it has been assigned to the right work group. If it has not been assigned correctly due to human error, it automatically reassigns it to the right group. I would assess Agentic AI's ability to extract data points as effective. We created an agent for the purpose of extracting data, though not in a document. We created what we call an email conversation agent that engages with a customer, vendor, or someone in an email conversation with a set goal of extracting specific data points for an action to be performed subsequently. The one automation we have deployed in production involves the agent interacting with team members to collect data points and create a ServiceNow ticket. We appreciate almost all features of UiPath Platform, with one of the most successful ones being the use of Coms Mining. Most of the new features related to AI have all been good, and we use Agentic. We have already created a few agents and have started to use Maestro for a few flows, though we are not yet there to orchestrate an end-to-end workflow. We have good ROI from the automations we have developed with UiPath Platform, which far exceeds the investment in the platform. It has saved us tens of thousands of hours in manual effort, making the team members happy to pursue other things of value.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The peace of mind I have using Automate for scheduling tasks allows me to focus on other responsibilities without worrying about operational issues."

"We have found the pricing to be very reasonable."

"I find the ease of use from a programming perspective very valuable."

"The intuitive interface of Automate has an intuitive design which makes it easy to learn and use even without a strong technical background, and it has a drag and drop interface which makes everything so easy and straightforward."

"I would recommend Automate because it has made my work much easier."

"Overall, the whole product is really nice and provides significant benefits."

"The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies."

"Web scraping is quite good since it offers a lot of possibilities."

More Fortra's Automate pros

"The initial setup was fairly straightforward."

"The initial setup was pretty straightforward."

"It's pretty affordable for what you get."

"There is a recording feature that copies each step of a task. You can automate every process via this recording. It's a cool feature that helps you define the variables."

"The support is good, and the price is the same as Blue Prism."

"It has exceeded my expectations. It took a job which would take a user up to 30 minutes and decreased the time without their interaction to three minutes."

"It is easy to manage the robotics environment with Orchestrator, including scheduling and reporting."

"It is great for automation. It can reduce the time needed for the entire work assignment, freeing up time for something more exciting."

"The most valuable feature in Orchestrator is that it stores the credentials in a safe way."

More UiPath Platform pros

Cons

"Currently, there are many instances where I see empty logs, indicating that, while tasks are scheduled, commands are not executing successfully."

"While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath."

"The OCR for Hebrew text needs to be improved."

"Some challenges include the system being too loaded or delayed in taking instructions and responding quickly as needed."

"It's possible that they could use a stronger community for seeking guidance and help."

"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"Regarding customer support, I face challenges sometimes. They're not always available, and you may need to wait for assistance, but overall their support is acceptable."

More Fortra's Automate cons

"They need to create a workflow system."

"They can perhaps make the customizations and configurations for reuse easier for the developers, as it would help to expedite things."

"UiPath Platform could be improved with better UX and design; it should be more self-explanatory how to use its features."

"UiPath is limited to one application at a time and cannot process two applications simultaneously."

"The UiPath Studio development suite response can be a little sluggish, depending on the workflows you use. I use a lot of legacy workflows, and the application response is slow."

"We have not seen it do OCR, and that would be helpful. Right now, the tool will not read a PDF file, and we can't use PDF files. We want it to able to take an image, then take that image and put the particular field out in the right spot in a table. We have not seen it where you can scan a document in, then it reads fields and places those in a table."

"The reporting task needs improvement. The reporting is boring."

"It could use an easy integration with SAP. Most of the processes of our company are in SAP. Sometimes it's kind of tricky to automate over it."

"The pricing of particularly on the bot licenses is placed to maximize revenue forUiPath and is not in the best interests of the customer. For example, if I have 150 robots, our utilization of that is about 27% as my demands come in spikes. Most of the robots sit there doing nothing, and I paid for them."

More UiPath Platform cons

Pricing and Cost Advice

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"It comes with a package that costs approximately $20,000 USD per year."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

More Fortra's Automate pricing and cost advice

Information not available

"Even though our clients may have an Automation Anywhere ecosystem, they choose UiPath due to budget and cost. Apart from cost, both platforms offer almost all the features."

"Its pricing seems reasonable. I know we've been able to get a good amount of value in a few years. Our breakeven was only in year two. So, we're approaching breakeven in our licensing program. It's not a cheap product by any means, but the value that can be returned on an ROI basis is quite high."

"The solution's pricing is fair."

"I can estimate our licensing costs are approximately $100,000 USD per year."

"We looked at Blue Prism and two other vendors. Based on our comparison, UiPath was the better solution with better licensing."

"The licensing is very affordable, especially when you compare its benefits. I know that AI units are purchased separately. We are still trying to figure out how to track our usage and which tier or plan to go with, but overall, it is affordable in comparison to other options."

"I understand that initially, businesses or clients might perceive UiPath as expensive."

"UiPath pricing is average."

More UiPath Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Performing Arts

No data available

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	9
Large Enterprise	7

No data available

By reviewers
Company Size	Count
Small Business	243
Midsize Enterprise	143
Large Enterprise	665

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

We have been using Automate for approximately one to one and a half years for the automation component. For complex a...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing aspect is covered by my senior, but Automate is a centralized tool, so we do not need to buy different to...

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Best RPA tools for IBM iSeries

I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packa...

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RPA that Bots can run without centralized control?

Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Pow...

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How do I choose between UiPath and Microsoft Power Automate?

Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌...

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Comparisons

Nintex RPA vs Fortra's Automate

Compared 13% of the time

Microsoft Power Automate vs Fortra's Automate

Compared 11% of the time

Redwood Software - Finance Automation Edition vs Fortra's Automate

Compared 7% of the time

Automation Anywhere vs Fortra's Automate

Compared 7% of the time

Blue Prism vs Fortra's Automate

Compared 6% of the time

More Fortra's Automate Competitors

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 33% of the time

SAP Intelligent RPA vs Jacada Intelligent Agent Engagement

Compared 30% of the time

OpenText Robotic Process Automation vs Jacada Intelligent Agent Engagement

Compared 13% of the time

More Jacada Intelligent Agent Engagement Competitors

Microsoft Power Automate vs UiPath Platform

Compared 16% of the time

Blue Prism vs UiPath Platform

Compared 10% of the time

Automation Anywhere vs UiPath Platform

Compared 10% of the time

ServiceNow Automation Engine vs UiPath Platform

Compared 6% of the time

WorkFusion vs UiPath Platform

Compared 2% of the time

More UiPath Platform Competitors

Product Reports

Buyer's Guide

Fortra's Automate

December 2025

Download Fortra's Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

November 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

UiPath Platform

November 2025

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Also Known As

HelpSystems Automate, Automate

No data available

UiPath Maestro, UiPath Apps, UiPath Agent Builder

Overview

Fortra's Automate offers a user-friendly platform for task automation, featuring a drag-and-drop interface that aids in scheduling, file management, and integrating with services like Azure and AWS.

Fortra's Automate provides substantial ease in automating complex tasks through its intuitive design. It offers seamless integration capabilities, especially with Azure and AWS, and comes equipped with strong error handling. Cost-effective and requiring minimal coding, it supports a broad range of industries by effectively automating tasks such as HR operations, invoice management, and data processing across servers.

What features stand out in Fortra's Automate?

Drag-and-Drop Interface: Simplifies task setup and automation without deep coding expertise.
Scheduling and File Management: Ensures efficient, automated handling of tasks and file transfers.
Integration Capabilities: Works with platforms like Azure and AWS for enhanced performance.
Error Handling: Offers solid solutions to manage and resolve task execution errors.
Minimal Coding: Facilitates automation with limited coding requirements, broadening accessibility.

What benefits should users consider in reviews?

Cost-Effectiveness: Provides affordable licensing options for diverse businesses.
Operational Efficiency: Enhances productivity by automating repetitive tasks, reducing manual errors.
Versatility: Adapts well across sectors like banking, healthcare, and transportation.
Robust Support: Offers extensive assistance with automation features.
IT Compatibility: Easily integrates into existing IT infrastructures.

In industries such as healthcare and transportation, Fortra's Automate facilitates the automation of client management, HR operations, and data processing, boosting efficiency. Banks utilize it for managing extensive invoice workflows, while distribution sectors rely on its capabilities for insurance checks and system support. Its applicability across servers makes it a valuable tool for any sector seeking to reduce manual workload and improve task accuracy.

Fortra

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Uniphore

UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.

UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.

What are the key features of UiPath Platform?

Drag-and-Drop Functionality: Allows users to design workflows easily without extensive technical skills.
Orchestrator: Enhances task management and enables scalable automation.
AI and Document Understanding: Improves data accuracy and minimizes errors.
System Integration: Offers seamless integration with SAP, CRM, Oracle, and more.
Active Community and Training: UiPath Academy provides resources for skill development.

What benefits should users look for in reviews?

Increased Efficiency: Reduction in manual workloads through automation of repetitive tasks.
Improved Accuracy: Enhanced data handling capabilities reduce errors.
Productivity Boost: Supports both attended and unattended automations to streamline operations.
Scalability: Ability to handle growing automation demands efficiently.
Integration Benefits: Easy integration with enterprise systems for streamlined operations.

UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.

UiPath

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Humana, Turk Telekom, Leumi Card

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Buyer's Guide

Robotic Process Automation (RPA)

November 2025

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