Jacada Intelligent Agent Engagement vs SAP Intelligent RPA comparison

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and SAP Intelligent RPA based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
770,141 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup was fairly straightforward."

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"Scalability is fine. It is pretty nice.""It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise.""Contextor is a good solution for a Citrix environment. It's the first with this tool. Other tools provide the same functionality, but not with the Citrix environment.""Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support.""The most valuable feature of SAP Contextor is that everyone is in one place in the program that I need.""The standout features of SAP Intelligent RPA are its flexibility and integration capabilities.""The initial setup of SAP Contextor is easy."

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Cons
"They need to create a workflow system."

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"For potential features or improvements, one aspect I would suggest enhancing is the flexibility of the extraction process.""One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing.""There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, or what is the reason like, or what is the criteria we are missing to add. So a proper error message would be helpful.""The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it.""I would like to see a better capacity for unstructured data, for example, PDF, or text within images.""I found that the SAP scripting of a program is easier than SAP Contextor.""SAP Contextor could improve by automating some processes."

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Pricing and Cost Advice
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  • "This is not a tool or software with a license as others are. The SaaS model is based on the usage of the tool."
  • "The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."
  • "The pricing is not that expensive. It is manageable."
  • "It all comes with a bundle right now. Having advanced features, it is competitively priced."
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    Top Answer:The standout features of SAP Intelligent RPA are its flexibility and integration capabilities.
    Top Answer:The pricing for SAP Intelligent RPA operates on a model that considers power usage and transactions per job. It is adaptable based on the number of cases and the specific needs of our business. The… more »
    Top Answer:One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing. Currently, users might have to use external AI tools, but having these services within SAP… more »
    Ranking
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    N/A
    Views
    850
    Comparisons
    598
    Reviews
    5
    Average Words per Review
    601
    Rating
    7.0
    Comparisons
    Also Known As
    SAP Contextor, Contextor
    Learn More
    SAP
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    Overview

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    SAP Intelligent Robotic Process Automation lets you automate enterprise business processes. Design process automations within the Cloud Studio by creating end-to-end workflows. Generate packages from these automations into the Cloud Factory powered by SAP BTP to configure and execute these packages with Agents. Agents running on workstations can work as a digital assistant (attended automation) or as a digital worker (unattended automation).

    SAP Intelligent RPA enables business users and technologists to become citizen developers. With powerful yet intuitive low-code and no-code capabilities, the solution supports you in driving automation by tapping into the expertise of citizen developers.

    Sample Customers
    Humana, Turk Telekom, Leumi Card
    BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm9%
    Educational Organization7%
    Manufacturing Company7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business29%
    Midsize Enterprise14%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise14%
    Large Enterprise63%
    Buyer's Guide
    Robotic Process Automation (RPA)
    April 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
    770,141 professionals have used our research since 2012.

    Jacada Intelligent Agent Engagement is ranked 45th in Robotic Process Automation (RPA) while SAP Intelligent RPA is ranked 17th in Robotic Process Automation (RPA) with 7 reviews. Jacada Intelligent Agent Engagement is rated 7.0, while SAP Intelligent RPA is rated 7.2. The top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". On the other hand, the top reviewer of SAP Intelligent RPA writes "Enhanced streamlining and optimization of the business processes with reduced operational costs, improved data accuracy, and increased overall productivity". Jacada Intelligent Agent Engagement is most compared with UiPath, whereas SAP Intelligent RPA is most compared with UiPath, Automation Anywhere (AA), Microsoft Power Automate, Blue Prism Cloud and ABBYY Vantage.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.