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2019-06-11T11:10:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What do you like most about HelpSystems AutoMate?

Hi Everyone,

What do you like most about HelpSystems AutoMate?

Thanks for sharing your thoughts with the community!

10
PeerSpot user
10 Answers
DR
Clinical business analyst senior at a healthcare company with 5,001-10,000 employees
Real User
Top 20
2021-08-18T16:36:51Z
18 August 21

We have found the pricing to be very reasonable.

John Helbert Gonzalez Torres - PeerSpot reviewer
Automation Architect at Credibanco
Real User
Top 20
2021-05-14T07:44:40Z
14 May 21

This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market.

JP
Product Manager - RPA at a security firm with 11-50 employees
Reseller
Top 10
2021-04-08T16:58:24Z
08 April 21

The solution is continuously adding more integrations to help with workflows and bot and task creation.

Omayra Marchany - PeerSpot reviewer
Chief Administrative Officer at rpa total centroamerica
Real User
Top 10
2021-02-04T07:22:31Z
04 February 21

The pricing is excellent. I would give them perfect marks in that regard.

FI
Business Analyst at a tech services company with 51-200 employees
Real User
Top 20
2021-01-06T10:32:58Z
06 January 21

I actually quite liked the no-coding functionality.

FS
RPA Architect & RPA Product Owner at Francisco Sosa
Real User
Top 5
2020-12-30T10:02:01Z
30 December 20

The licensing of the product is very good. You only need to license it once and then you have it forever.

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Ton Roelandse - PeerSpot reviewer
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy with 51-200 employees
Real User
Top 20
2020-10-01T09:58:00Z
01 October 20

The most valuable features for my client are timing and scheduling.

Jack Frano - PeerSpot reviewer
Principal at Adaptive Growth, Inc
Reseller
Top 5
2020-09-02T06:45:36Z
02 September 20

The most valuable feature is the drag-and-drop interface, which is very Windows-like.

LP
Chief Technology Officer at a computer software company with 51-200 employees
Real User
2020-06-04T09:41:23Z
04 June 20

The interface is simple, user-friendly, and very intuitive.

LM
Senior Manager at a consultancy with 201-500 employees
Real User
Top 5
2019-06-11T11:10:00Z
11 June 19

This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training.

Related Questions
JD
Analyst, Intelligent Automation at a financial services firm with 10,001+ employees
Jun 29, 2021
Hi,  We are a large multi-national corporate financial services provider. Governance and Business Continuity are a key part of our design and implementations.  We operate in 10+ geographies with various degrees of market maturity and capabilities in a "federated model" type. I would like to understand the key "generic" but universal Governance and Business Continuity requirements that HelpSy...
See 2 answers
Rony_Sklar - PeerSpot reviewer
Community Manager at PeerSpot (formerly IT Central Station)
20 July 20
@reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?
Mohammed Tafazal - PeerSpot reviewer
RPA Lead Architect and Manager at Areteans
29 June 21
For any RPA tool it required have a generic /universal governance model where  1. sponsor or Head of RPA implementation 2. Business analysts 3.Architects(solution/technical) 4.Developers ( Full stack - Build, Test and SIT) 5.Scrum master or Sprints head or Project manager 6. QA ( Test automation) - optional Above generic governance model/structure roles for handling any kind of RPA process. One proven way to implement centralized automation management is via a CoE. The best practices of Robotic Process Automation states that the use of bots doesn’t increase negative risks for the organization in the development of reusable solutions. The responsibilities of a Centre of Excellence will depend on the exact governance model used. The most common activities include the following: Drive RPA in the business, training teams, and increasing awareness of RPA in those. Calculate the criticality and quality of the developed solutions, ensuring the application of best practices. Monitor the operation of bots and guarantee that execution SLAs (service-level agreement) are met. Follow and report the main development stages. Guarantee the execution of established governance processes. Guarantee the continual improvement of processes and tools. Business Continuity Requirements: To have backup or disaster recovery machines for the critical RPA processes with load balancing using central orchestration in different clusters. For any of the RPA there is orchestration tool which handles all the initiation and processing from one location have it maintained well from risks and disasters with load balancing. This will helps in business continuity.
Nurit Sherman - PeerSpot reviewer
Content Operations Manager at PeerSpot (formerly IT Central Station)
May 29, 2019
Is it required in your company to conduct a security review before purchasing robotic process automation software? What are the common materials you use in the review?  Do you have any tips or advice for the community?  Any pitfalls to watch out for?
2 out of 3 answers
Birinder Singh - PeerSpot reviewer
Founder | RPA Solution Architect at Auxiliobits Technologies
29 May 19
See here http://bit.ly/2WCIR53 Recognize the potential security risks associated with the Robotic Process Automation in an organization. Understand what features are available out of the box from the solution being deployed. For instance, if a solution being deployed is architecturally security supportive then we can make use of it to its best. Apply best practices while implementing and deploying an organization-wide RPA solution. The key to avoid security breaches is to first identify various potential security risks associated with an RPA project. The risks that a company must consider may include one or all of the following: - RPA robots may have access to the credentials that are normally possessed and used by a human worker. - Robots may have access to company privileged information. This information can be anything from personal staff data to financial data. -There is also a risk of unauthorized modification of automation workflows or their run time parameters in the production environment. -The modifications of automation workflows can also happen during development for which measures should be taken beforehand.
Sukrutha Kini - PeerSpot reviewer
Project Manager at a tech vendor with 201-500 employees
29 May 19
In my view, we should ask the vendor of the tool to do the security review and share the report and certificate. I am sure they do a periodical review of their tools.
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