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Atlassian Confluence vs Jira comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Atlassian Confluence improves onboarding, centralizes knowledge, and is regarded as a cost-effective tool enhancing efficiency and satisfaction.
Sentiment score
7.0
Jira users report satisfaction with its cost-effectiveness, efficiency improvements, and quick ROI despite plugin challenges and difficulties quantifying ROI.
 

Customer Service

Sentiment score
6.5
Confluence users praise support's expertise but note issues with resolution speed, service limitations, and regional coverage variations.
Sentiment score
6.6
Jira's self-service support is aided by documentation and forums, though response times vary when escalations need direct contact.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
I did not face any issues with stability or upgrades.
 

Scalability Issues

Sentiment score
7.2
Atlassian Confluence scales well for many users; however, cloud setups and costs can present challenges for some organizations.
Sentiment score
7.3
Jira is scalable and integrates well, but flexibility and customizations can impact scalability, affecting cost-effectiveness and performance.
 

Stability Issues

Sentiment score
7.9
Confluence users praise stability but note occasional connectivity issues; setup quality and updates influence performance and data integrity.
Sentiment score
7.6
Jira is highly stable, with few issues often linked to user infrastructure, upgrades, or customizations, and cloud stability strong.
 

Room For Improvement

Atlassian Confluence struggles with integration, pricing, and user access, needing improvements in collaboration, customization, and interface efficiency.
Jira requires improvement in customization, usability, integration, and performance, while users seek better training resources for seamless experiences.
The software does not currently have any kind of AI integration.
This chart used AI to offer users the option to create it based on the data.
To improve Jira, maybe some AI features could be added.
 

Setup Cost

Atlassian Confluence pricing varies with user base and setup, with costs increasing for plugins and external access.
Jira pricing increases with user count and plugins, offering competitive rates but rising costs for larger enterprises.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
 

Valuable Features

Atlassian Confluence excels with ease of use, collaboration tools, Jira integration, customizable templates, and cross-device accessibility.
Jira is praised for its user-friendly interface, customization, integrations, agile support, and features enhancing productivity and collaboration.
This tool provides a single repository for interacting with the entire team.
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
106
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
Jira
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
275
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (1st), Project Management Software (1st)
 

Mindshare comparison

Atlassian Confluence and Jira aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.2%, down 17.0% compared to last year.
Jira, on the other hand, focuses on Application Lifecycle Management (ALM) Suites, holds 17.4% mindshare, down 23.2% since last year.
Corporate Portals (Enterprise Information Portals) Market Share Distribution
ProductMarket Share (%)
Atlassian Confluence13.2%
SharePoint28.8%
Liferay Digital Experience Platform19.1%
Other38.9%
Corporate Portals (Enterprise Information Portals)
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira17.4%
Microsoft Azure DevOps12.9%
Codebeamer8.8%
Other60.900000000000006%
Application Lifecycle Management (ALM) Suites
 

Q&A Highlights

 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
AmitUbale - PeerSpot reviewer
Efficient project management that's comprehensive and and helps with time efficiency
We use Jira primarily for project management within the organization. It helps us manage tasks, bug management, and tracking tickets effectively. We assign tickets to individual team members and track them easily For project management, Jira has helped facilitate efficient task segregation and…
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Answers from the Community

JL
Oct 21, 2023
Oct 21, 2023
Jira is mostly commonly used
See 2 answers
Gary Craven - PeerSpot reviewer
Aug 23, 2023
Atlassian Confluence and Jira are popular tools for knowledge management, team collaboration, and project management. However, Microsoft also offers some alternatives that can provide similar or better functionality and integration. One of the most comparable Microsoft tools to Confluence is Microsoft SharePoint, which is a cloud-based platform that allows you to create, share, and manage content, such as documents, wikis, intranets, and more. SharePoint also integrates with other Microsoft products, such as Teams, OneDrive, Power BI, and Office 365. You can use SharePoint to store and organize your team’s information, collaborate on projects, and access your data from any device. Another Microsoft tool that can serve as a Confluence alternative is Microsoft OneNote, which is a digital notebook that lets you capture and organize notes, images, audio, video, and web clippings. You can use OneNote to create personal or shared notebooks for different purposes, such as meeting notes, research notes, brainstorming ideas, and more. OneNote also syncs across your devices and integrates with other Microsoft apps, such as Outlook, Word, Excel, and PowerPoint. As for Jira alternatives, one of the most similar Microsoft tools is Microsoft Azure DevOps, which is a cloud-based platform that provides a set of services for software development and delivery. Azure DevOps includes Azure Boards, which is a tool for agile project management that lets you track work items, such as user stories, tasks, bugs, and features. You can use Azure Boards to create backlogs, sprints, kanban boards, dashboards, and reports. Azure DevOps also includes other services, such as Azure Repos (for version control), Azure Pipelines (for continuous integration and delivery), Azure Test Plans (for testing and quality assurance), and Azure Artifacts (for package management). Another Microsoft tool that can replace Jira is Microsoft Project, which is a powerful project management software that helps you plan, execute, and monitor projects of any size and complexity. You can use Project to create project schedules, assign resources, track progress, manage budgets, and report on outcomes. Project also integrates with other Microsoft apps, such as Teams, Outlook, Power BI, and Dynamics 365. I hope this answer helps you understand the equivalent Microsoft tools to Atlassian Confluence and Jira. If you have any follow-up questions or feedback, please let me know. 😊 Learn more:1. microsoft.com2. techcommunity.microsoft.com3. fool.com4. forbes.com5. pm.stackexchange.com6. helpjuice.com7. techrepublic.com8. softwaretestinghelp.com9. idalko.com+8 more1of30
Peter Clarke - PeerSpot reviewer
Oct 21, 2023
Jira is mostly commonly used
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
11%
Computer Software Company
10%
Government
8%
Manufacturing Company
16%
Financial Services Firm
11%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise26
Large Enterprise52
By reviewers
Company SizeCount
Small Business103
Midsize Enterprise56
Large Enterprise149
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license...
What needs improvement with Atlassian Confluence?
There's room for improvement in the way folders are structured in Atlassian Confluence. Sometimes it's frustrating when we have two documents that we want to have the same name. For instance, we mi...
Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
 

Also Known As

Confluence
Jira Software
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: September 2025.
868,759 professionals have used our research since 2012.