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Atlassian Confluence vs Jira comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Users find Atlassian Confluence delivers significant ROI through cost-effectiveness, efficiency, knowledge sharing, and improved operational ease.
Sentiment score
6.6
Jira offers strong ROI with improved efficiency and productivity but faces challenges in recent updates and support enthusiasm.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
We implement it and track it with the help of the time tracking feature, which makes it quite easy to manage everything in a single platform.
Technical Lead at a tech services company with 501-1,000 employees
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
 

Customer Service

Sentiment score
6.3
Atlassian Confluence's customer service is friendly, but technical support varies, with some users relying on forums or internal teams.
Sentiment score
6.6
Jira support receives mixed reviews; documentation and forums help some, while others find direct assistance lacking immediacy and depth.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
Manager QA at [x]cube LABS
The Atlassian technical support team is reachable through different platforms.
Project Manager at a transportation company with 10,001+ employees
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
They usually reach out within one to two business days and give specific answers.
Senior Technical Support Engineer I at Krisp
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
 

Scalability Issues

Sentiment score
7.1
Atlassian Confluence is scalable and adaptable, though large teams may face challenges, especially in high-user cloud environments.
Sentiment score
7.2
Jira is scalable for various team sizes, though costs and customization challenges can impact user experience as usage grows.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
 

Stability Issues

Sentiment score
7.9
Atlassian Confluence is stable and reliable, with rare minor issues, improved performance, and effective communication on maintenance.
Sentiment score
7.6
Jira is stable and reliable, with minor issues often related to server, network, or customization complexities.
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Users seek improvements in Confluence's search, UI, integration, collaboration, content organization, pricing, and project management features.
Users desire improved Notion integration, intuitive interface, updated documentation, and enhanced features for collaboration, reporting, and test management.
The company using Atlassian Confluence needs to have a very clear structure for where information will be organized.
GM at a real estate/law firm with 501-1,000 employees
The software does not currently have any kind of AI integration.
Manager QA at [x]cube LABS
This chart used AI to offer users the option to create it based on the data.
Sr Consultant at a tech services company with 10,001+ employees
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
Senior Consultant at a consultancy with 10,001+ employees
A simpler user experience for new users is necessary.
Product Analyst at a consultancy with 51-200 employees
 

Setup Cost

Enterprise buyers find Atlassian Confluence costly due to licensing, user volume, and plugin-related expenses, requiring strategic cost management.
Jira offers feature-rich but costly pricing, varying with users and needs, with potential discounts for cloud migrations and add-ons.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Manager QA at [x]cube LABS
Money is a factor because Atlassian Confluence is not free.
Project Manager at a transportation company with 10,001+ employees
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
 

Valuable Features

Atlassian Confluence integrates with Jira for seamless teamwork, offering flexible collaboration, robust organization, and customizable document management.
Jira excels with customizable workflows, agile boards, integrations, enhancing productivity, project tracking, and supports automation for improved efficiency.
You can easily link Atlassian Confluence into a Jira ticket, which allows for a quick overview when you are in the ticket system and the ability to quickly dive deeper into the Wiki directly.
GM at a real estate/law firm with 501-1,000 employees
This tool provides a single repository for interacting with the entire team.
Sr Consultant at a tech services company with 10,001+ employees
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Project Manager at a transportation company with 10,001+ employees
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
Agile boards give instant visibility into what is in progress, blocked, or completed. It provides clear status and ownership, which helps the team stay aligned without constant follow-ups.
Product Analyst at a consultancy with 51-200 employees
Jira has helped not only our organization but many organizations to be very focused and understand what needs to be done and to prioritize things effectively.
Senior Technical Support Engineer I at Krisp
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
Jira
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
280
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd), Project Management Software (1st)
 

Mindshare comparison

Atlassian Confluence and Jira aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.0%, down 16.0% compared to last year.
Jira, on the other hand, focuses on Application Lifecycle Management (ALM) Suites, holds 12.3% mindshare, down 22.2% since last year.
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence13.0%
SharePoint22.9%
Drupal16.7%
Other47.400000000000006%
Corporate Portals (Enterprise Information Portals)
Application Lifecycle Management (ALM) Suites Mindshare Distribution
ProductMindshare (%)
Jira12.3%
Microsoft Azure DevOps10.3%
Codebeamer7.0%
Other70.4%
Application Lifecycle Management (ALM) Suites
 

Q&A Highlights

 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Agile workflows have streamlined sprint planning and tracking for faster feature delivery
Jira has a very good interface and it is very easy to manage sprints, tasks, and epics. The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones. The hierarchy feature in Jira helps the team significantly compared to other tools that have been used, such as Trello, which is mainly useful only for a waterfall model. For modern Agile practices, Jira is the most adapted tool in the industry. Another valuable feature is that Jira APIs have been used for data science projects to analyze tasks and get insights. This has also been very helpful in the project.
report
Use our free recommendation engine to learn which Corporate Portals (Enterprise Information Portals) solutions are best for your needs.
884,976 professionals have used our research since 2012.
 

Answers from the Community

JL
Works at Entropi3
Oct 21, 2023
Oct 21, 2023
Jira is mostly commonly used
See 2 answers
Gary Craven - PeerSpot reviewer
Vice President, Consulting Services at Paradigm Consulting Group
Aug 23, 2023
Atlassian Confluence and Jira are popular tools for knowledge management, team collaboration, and project management. However, Microsoft also offers some alternatives that can provide similar or better functionality and integration. One of the most comparable Microsoft tools to Confluence is Microsoft SharePoint, which is a cloud-based platform that allows you to create, share, and manage content, such as documents, wikis, intranets, and more. SharePoint also integrates with other Microsoft products, such as Teams, OneDrive, Power BI, and Office 365. You can use SharePoint to store and organize your team’s information, collaborate on projects, and access your data from any device. Another Microsoft tool that can serve as a Confluence alternative is Microsoft OneNote, which is a digital notebook that lets you capture and organize notes, images, audio, video, and web clippings. You can use OneNote to create personal or shared notebooks for different purposes, such as meeting notes, research notes, brainstorming ideas, and more. OneNote also syncs across your devices and integrates with other Microsoft apps, such as Outlook, Word, Excel, and PowerPoint. As for Jira alternatives, one of the most similar Microsoft tools is Microsoft Azure DevOps, which is a cloud-based platform that provides a set of services for software development and delivery. Azure DevOps includes Azure Boards, which is a tool for agile project management that lets you track work items, such as user stories, tasks, bugs, and features. You can use Azure Boards to create backlogs, sprints, kanban boards, dashboards, and reports. Azure DevOps also includes other services, such as Azure Repos (for version control), Azure Pipelines (for continuous integration and delivery), Azure Test Plans (for testing and quality assurance), and Azure Artifacts (for package management). Another Microsoft tool that can replace Jira is Microsoft Project, which is a powerful project management software that helps you plan, execute, and monitor projects of any size and complexity. You can use Project to create project schedules, assign resources, track progress, manage budgets, and report on outcomes. Project also integrates with other Microsoft apps, such as Teams, Outlook, Power BI, and Dynamics 365. I hope this answer helps you understand the equivalent Microsoft tools to Atlassian Confluence and Jira. If you have any follow-up questions or feedback, please let me know. 😊 Learn more:1. microsoft.com2. techcommunity.microsoft.com3. fool.com4. forbes.com5. pm.stackexchange.com6. helpjuice.com7. techrepublic.com8. softwaretestinghelp.com9. idalko.com+8 more1of30
Peter Clarke - PeerSpot reviewer
Retired at Waya Bank
Oct 21, 2023
Jira is mostly commonly used
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Computer Software Company
7%
University
5%
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise27
Large Enterprise52
By reviewers
Company SizeCount
Small Business107
Midsize Enterprise57
Large Enterprise150
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
What I would like to improve in the product is definitely the Jira integration. It is hard to tell which product is lagging or lacking because I can usually find a feature on the Marketplace if I a...
Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
 

Comparisons

 

Also Known As

Confluence
Jira Software
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: March 2026.
884,976 professionals have used our research since 2012.