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Atlassian Confluence vs Jira comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Atlassian Confluence is a cost-effective tool improving time efficiency, knowledge sharing, and quality of life for users.
Sentiment score
7.1
Organizations report enhanced efficiency and quick ROI from Jira, despite some dissatisfaction with recent changes and plugin support.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
 

Customer Service

Sentiment score
6.5
Atlassian Confluence support is responsive but limited, with users often seeking help elsewhere due to cost and complexity issues.
Sentiment score
6.7
Jira's customer service relies on documentation and forums, with varied satisfaction in email and technical support responsiveness.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
Manager QA at [x]cube LABS
The Atlassian technical support team is reachable through different platforms.
Project Manager at a transportation company with 10,001+ employees
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Whenever there are issues, the internal Jira enterprise team is contacted directly.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.1
Atlassian Confluence scales efficiently for diverse organizations, though cloud performance and cost concerns exist; integration boosts flexibility.
Sentiment score
7.2
Jira scales well from small teams to thousands, offering customization and integration with other tools, despite potential cost increases.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
 

Stability Issues

Sentiment score
7.9
Atlassian Confluence is reliable and stable, despite occasional server-related disruptions, with performance improving consistently over time.
Sentiment score
7.6
Jira is largely stable, experiencing occasional performance issues, with users valuing recent reliability improvements despite costly enhancements.
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Atlassian Confluence faces criticism for poor search, inadequate editing features, inflexible pricing, and scalability issues for large enterprises.
Jira users face customization challenges, inadequate search and integration, performance issues, and seek improved interface, reporting, and training.
The software does not currently have any kind of AI integration.
Manager QA at [x]cube LABS
This chart used AI to offer users the option to create it based on the data.
Sr Consultant at a tech services company with 10,001+ employees
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
It would be appreciated to have more reporting capabilities in Jira, such as easily exporting capabilities to show how tasks are in progress and how the team is performing well or poorly.
Senior Consultant at a consultancy with 10,001+ employees
To improve Jira, maybe some AI features could be added.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
 

Setup Cost

Atlassian Confluence costs vary by users and add-ons, potentially increasing annually, with complex licensing affecting price perception.
Jira's pricing can be costly for larger teams due to user count and plugin dependencies, prompting alternatives exploration.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Manager QA at [x]cube LABS
Money is a factor because Atlassian Confluence is not free.
Project Manager at a transportation company with 10,001+ employees
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
 

Valuable Features

Atlassian Confluence enhances collaboration with customizable templates, content sharing, and secure integration with Jira and external tools.
Jira is user-friendly with powerful integrations, customizable workflows, Agile support, and robust reporting for enhanced collaboration and productivity.
This tool provides a single repository for interacting with the entire team.
Sr Consultant at a tech services company with 10,001+ employees
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Project Manager at a transportation company with 10,001+ employees
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones.
Senior Consultant at a consultancy with 10,001+ employees
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
107
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
Jira
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
277
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd), Project Management Software (1st)
 

Mindshare comparison

Atlassian Confluence and Jira aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.6%, down 16.4% compared to last year.
Jira, on the other hand, focuses on Application Lifecycle Management (ALM) Suites, holds 13.3% mindshare, down 22.9% since last year.
Corporate Portals (Enterprise Information Portals) Market Share Distribution
ProductMarket Share (%)
Atlassian Confluence13.6%
SharePoint26.7%
Liferay Digital Experience Platform17.8%
Other41.900000000000006%
Corporate Portals (Enterprise Information Portals)
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira13.3%
Microsoft Azure DevOps10.3%
Codebeamer7.7%
Other68.7%
Application Lifecycle Management (ALM) Suites
 

Q&A Highlights

 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Sr Consultant at a tech services company with 10,001+ employees
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Agile workflows have streamlined sprint planning and tracking for faster feature delivery
Jira has a very good interface and it is very easy to manage sprints, tasks, and epics. The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones. The hierarchy feature in Jira helps the team significantly compared to other tools that have been used, such as Trello, which is mainly useful only for a waterfall model. For modern Agile practices, Jira is the most adapted tool in the industry. Another valuable feature is that Jira APIs have been used for data science projects to analyze tasks and get insights. This has also been very helpful in the project.
report
Use our free recommendation engine to learn which Corporate Portals (Enterprise Information Portals) solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Answers from the Community

JL
Works at Entropi3
Oct 21, 2023
Oct 21, 2023
Jira is mostly commonly used
See 2 answers
Gary Craven - PeerSpot reviewer
Vice President, Consulting Services at Paradigm Consulting Group
Aug 23, 2023
Atlassian Confluence and Jira are popular tools for knowledge management, team collaboration, and project management. However, Microsoft also offers some alternatives that can provide similar or better functionality and integration. One of the most comparable Microsoft tools to Confluence is Microsoft SharePoint, which is a cloud-based platform that allows you to create, share, and manage content, such as documents, wikis, intranets, and more. SharePoint also integrates with other Microsoft products, such as Teams, OneDrive, Power BI, and Office 365. You can use SharePoint to store and organize your team’s information, collaborate on projects, and access your data from any device. Another Microsoft tool that can serve as a Confluence alternative is Microsoft OneNote, which is a digital notebook that lets you capture and organize notes, images, audio, video, and web clippings. You can use OneNote to create personal or shared notebooks for different purposes, such as meeting notes, research notes, brainstorming ideas, and more. OneNote also syncs across your devices and integrates with other Microsoft apps, such as Outlook, Word, Excel, and PowerPoint. As for Jira alternatives, one of the most similar Microsoft tools is Microsoft Azure DevOps, which is a cloud-based platform that provides a set of services for software development and delivery. Azure DevOps includes Azure Boards, which is a tool for agile project management that lets you track work items, such as user stories, tasks, bugs, and features. You can use Azure Boards to create backlogs, sprints, kanban boards, dashboards, and reports. Azure DevOps also includes other services, such as Azure Repos (for version control), Azure Pipelines (for continuous integration and delivery), Azure Test Plans (for testing and quality assurance), and Azure Artifacts (for package management). Another Microsoft tool that can replace Jira is Microsoft Project, which is a powerful project management software that helps you plan, execute, and monitor projects of any size and complexity. You can use Project to create project schedules, assign resources, track progress, manage budgets, and report on outcomes. Project also integrates with other Microsoft apps, such as Teams, Outlook, Power BI, and Dynamics 365. I hope this answer helps you understand the equivalent Microsoft tools to Atlassian Confluence and Jira. If you have any follow-up questions or feedback, please let me know. 😊 Learn more:1. microsoft.com2. techcommunity.microsoft.com3. fool.com4. forbes.com5. pm.stackexchange.com6. helpjuice.com7. techrepublic.com8. softwaretestinghelp.com9. idalko.com+8 more1of30
Peter Clarke - PeerSpot reviewer
Retired at Waya Bank
Oct 21, 2023
Jira is mostly commonly used
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
12%
Computer Software Company
7%
Government
6%
Manufacturing Company
17%
Financial Services Firm
10%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise26
Large Enterprise52
By reviewers
Company SizeCount
Small Business105
Midsize Enterprise56
Large Enterprise150
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Currently, I have no suggestions for improvements. There are no issues with stability or downtime with Atlassian Confluence.
Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
 

Also Known As

Confluence
Jira Software
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: January 2026.
881,082 professionals have used our research since 2012.