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Atlassian Confluence vs Box comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Users find Atlassian Confluence delivers significant ROI through cost-effectiveness, efficiency, knowledge sharing, and improved operational ease.
Sentiment score
6.0
Organizations using Box report efficiency in file management, reduced compliance risks, and notable returns despite some awaiting detailed calculations.
 

Customer Service

Sentiment score
6.3
Atlassian Confluence's customer service is friendly, but technical support varies, with some users relying on forums or internal teams.
Sentiment score
5.0
Box customer service is generally praised, but users want improved response times and frontline expertise for better experiences.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
Manager QA at [x]cube LABS
The Atlassian technical support team is reachable through different platforms.
Project Manager at a transportation company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.1
Atlassian Confluence is scalable and adaptable, though large teams may face challenges, especially in high-user cloud environments.
Sentiment score
7.4
Box offers strong scalability and performance for large organizations, but some limitations appear in enterprise-level deployments and large file handling.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
 

Stability Issues

Sentiment score
7.9
Atlassian Confluence is stable and reliable, with rare minor issues, improved performance, and effective communication on maintenance.
Sentiment score
7.9
Box is highly stable and secure, with minimal outages, though users seek improvements in upload speed.
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
 

Room For Improvement

Users seek improvements in Confluence's search, UI, integration, collaboration, content organization, pricing, and project management features.
Box needs improved sync, search, file management, security, integration, interface, performance, permissions, API, pricing, and data recovery.
The company using Atlassian Confluence needs to have a very clear structure for where information will be organized.
GM at a real estate/law firm with 501-1,000 employees
The Atlassian approach of keeping the base product really stable, simple, and easy to use is beneficial.
CEO at byte
More options similar to those available in Word or Google Docs in terms of formatting and other features could enhance its functionality.
Manager QA at [x]cube LABS
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Lead AI Tech and Tech Automation Engineer at a individual & family service with 1-10 employees
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Senior Projects Manager at Tech-hub
Collaborative editing was challenging if multiple people were in a document at once.
Consultant at a tech vendor with 51-200 employees
 

Setup Cost

Enterprise buyers find Atlassian Confluence costly due to licensing, user volume, and plugin-related expenses, requiring strategic cost management.
Box pricing is initially steep but offers excellent value, with discounts and free versions available for businesses and education.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Manager QA at [x]cube LABS
Money is a factor because Atlassian Confluence is not free.
Project Manager at a transportation company with 10,001+ employees
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
 

Valuable Features

Atlassian Confluence integrates with Jira for seamless teamwork, offering flexible collaboration, robust organization, and customizable document management.
Box provides secure file sharing, collaboration, advanced security, and seamless Microsoft integration, making it ideal for organizations.
You can easily link Atlassian Confluence into a Jira ticket, which allows for a quick overview when you are in the ticket system and the ability to quickly dive deeper into the Wiki directly.
GM at a real estate/law firm with 501-1,000 employees
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Project Manager at a transportation company with 10,001+ employees
The most valuable features of Atlassian Confluence are its overall document editing and ease of use.
CEO at byte
The best features of Box for me include the structured file organizing, which is the most important part I found.
Lead AI Tech and Tech Automation Engineer at a individual & family service with 1-10 employees
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results.
Senior Projects Manager at Tech-hub
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
Box
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Enterprise Content Management (10th), Cloud Storage (12th), Digital Asset Management (6th), Document Management Software (6th), Content Collaboration Platforms (9th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.6%, down 15.9% compared to last year.
Box, on the other hand, focuses on Enterprise Content Management, holds 3.8% mindshare, up 3.7% since last year.
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence13.6%
SharePoint20.3%
Drupal17.6%
Other48.5%
Corporate Portals (Enterprise Information Portals)
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box3.8%
SharePoint11.8%
Alfresco7.1%
Other77.3%
Enterprise Content Management
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
CM
Lead AI Tech and Tech Automation Engineer at a individual & family service with 1-10 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
report
Use our free recommendation engine to learn which Corporate Portals (Enterprise Information Portals) solutions are best for your needs.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Construction Company
7%
Computer Software Company
6%
Financial Services Firm
12%
Manufacturing Company
8%
Government
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
I believe Box has a lot of features that put it in a good rank among the file-sharing apps. I would like to see features for online collaboration between team members in the future, to open and see...
What is your primary use case for Box?
I use Box, Delphi, and IBM FileNet. I worked for a software company as a project manager, and this experience includes FileNet. I also used Delphi for programming work. I am familiar enough with Bo...
 

Comparisons

 

Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: April 2026.
895,151 professionals have used our research since 2012.