

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
The support response time can be slow, sometimes taking up to fifteen hours.
They are instantly available for technical support from Meraki Dashboard.
For technical support, I would give it a ten.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
It provides many insights out of the box without any need to search for them.
I appreciate the security that has been provided by Meraki, but they specifically require port 80 which is highly vulnerable towards Meraki domain itself, so I would like to remove it.
If we involve a third-party vendor, the price will definitely go up.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
I would rate the pricing for Meraki Dashboard as one.
We can run commands such as PowerShell, batch scripts, and implement automation.
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
It's completely cloud-managed, and in a simplified way, you don't need to visit any physical infrastructure to monitor activities.
The detailed visibility feature of Meraki Dashboard is useful for troubleshooting purposes, and it helps a lot.
| Product | Mindshare (%) |
|---|---|
| Meraki Dashboard | 0.7% |
| Atera | 0.6% |
| Other | 98.7% |

| Company Size | Count |
|---|---|
| Small Business | 14 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 13 |
| Large Enterprise | 26 |
Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.
Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.
What are Atera's key features?Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.
Meraki Dashboard offers intuitive, cloud-based network management, simplifying tasks with centralized control, real-time monitoring, and comprehensive security.
Offering ease of use and a single-pane-of-glass view, Meraki Dashboard enhances network management through centralized monitoring and configuration. Its intuitive interface allows remote device management, policy configuration, and real-time alerts. Cloud-based access provides scalability and automatic updates, while detailed analytics and security measures ensure robust control over networks. Though some users mention complexity in certain configurations and third-party integration gaps, its continuous improvement and network management efficiency accommodate extensive business requirements.
What are the Key Features of Meraki Dashboard?Enterprises deploy Meraki Dashboard for diverse network management purposes, including monitoring, access point deployment, security configuration, and VLAN and LAN management. In education, it provides centralized Wi-Fi management and ensures secure student access. Retail businesses utilize it for seamless device integration and analytics, while healthcare facilities employ its robust security and real-time monitoring to safeguard patient data and maintain network efficiency. Its cloud-based interface enhances control and visibility across numerous sites, simplifying management and configurations.
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