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Atera vs Cortex.io comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atera
Ranking in IT Service Management (ITSM)
10th
Average Rating
9.4
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Help Desk Software (12th), Network Monitoring Software (34th), IT Infrastructure Monitoring (37th), Remote Monitoring and Management (RMM) (5th), Patch Management (12th), AIOps (17th), Agentic Automation (7th)
Cortex.io
Ranking in IT Service Management (ITSM)
41st
Average Rating
8.0
Reviews Sentiment
6.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the IT Service Management (ITSM) category, the mindshare of Atera is 1.9%, down from 2.3% compared to the previous year. The mindshare of Cortex.io is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Atera1.9%
Cortex.io0.7%
Other97.4%
IT Service Management (ITSM)
 

Featured Reviews

AV
Owner at Sytex Ltd.
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
reviewer2801571 - PeerSpot reviewer
Cyber Cloud Security & Ai Analyst at a tech vendor with 10,001+ employees
Cloud security has improved as detailed dashboards prioritize vulnerabilities and risks
The best features Cortex.io offers are the dashboard, which is very detailed, and the fact that you can run different kinds of testing such as application security testing, vulnerability management testing, and cloud security testing, allowing you to see the levels and rankings of how vulnerable those situations are, including the risk factors. Out of those features, the dashboard stands out as the most valuable to me because it contains all of the information and analytics that is required. Cortex.io has positively impacted my organization by helping as an accelerator in fixing a bunch of different code reviews and cloud-based systems, and we also use it for client work just to ensure that everything is properly shipped. The specific outcomes from using Cortex.io include quicker insights represented by numbers and graphs, allowing us to see the severity level, the number of open vulnerabilities, and the number of open tickets, which helps us check which one to resolve first.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."
"It is reliable, and when it is working, it works without issues."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"The best features Cortex.io offers are the dashboard, which is very detailed, and the fact that you can run different kinds of testing such as application security testing, vulnerability management testing, and cloud security testing, allowing you to see the levels and rankings of how vulnerable those situations are, including the risk factors."
 

Cons

"Customization could be improved."
"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"The solution is scalable. However, in the past, we did have some issues."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"Having more freedom to perform identity access management would be great."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
"I have not seen a return on investment, so I cannot share relevant metrics."
 

Pricing and Cost Advice

"The price is reasonable for what we require."
"As an internal IT, it's gold right there. It is money in the bank."
"Atera happened to have the best pricing model."
"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."
"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."
"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."
"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."
"Pricing is my favorite part of it. It was per user, not per client."
Information not available
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Top Industries

By visitors reading reviews
Educational Organization
12%
Performing Arts
8%
Comms Service Provider
7%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could...
What is your primary use case for Atera?
We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...
What needs improvement with Cortex?
Cortex could do more with a unified low power management framework or enhanced trace and debug visibility by default, and more native support for mixed-criticality scheduling with stronger built-in...
What is your primary use case for Cortex?
I have been using Cortex for 12 years. My main use case for Cortex is working on a daily basis, sometimes for programming and sometimes for supporting clients. A quick specific example of how I use...
 

Comparisons

No data available
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Information Not Available
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