Cortex is an automation tool, which I have used to make manual processes flow in an automated way. We need to create flows to automate the manual processes. Cortex orchestration, which I have used to make process automations. That is the Cortex Automation.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.
Cortex is an automation tool, which I have used to make manual processes flow in an automated way. We need to create flows to automate the manual processes. Cortex orchestration, which I have used to make process automations. That is the Cortex Automation.