BMC TrueSight and Alluvio Aternity are active competitors in IT management and end-user experience monitoring. BMC TrueSight holds the upper hand in event management and infrastructure monitoring, while Alluvio Aternity excels in end-user experience insights and application monitoring.
Features: BMC TrueSight focuses on comprehensive event management, consolidating alerts and providing automated triage. It offers robust hardware and infrastructure monitoring using various Knowledge Modules to extend capabilities across IT environments. Alluvio Aternity excels by providing detailed insights into application performance and device health, with its real-time desktop and application monitoring giving visibility into user interactions and application behavior.
Room for Improvement: BMC TrueSight needs better integration, improvements in cloud monitoring, reporting, and task automation. Its deployment complexity is also a concern. Alluvio Aternity can enhance dashboard and report customization and improve alert granularity. Its interface could be more intuitive, and monitoring for non-standard applications could be expanded.
Ease of Deployment and Customer Service: BMC TrueSight primarily relies on on-premises deployment, facing scalability and resource allocation challenges, with generally positive but occasionally criticized technical support. Alluvio Aternity offers both on-premises and public cloud deployments, with technical support that shows room for handling complex issues more efficiently.
Pricing and ROI: BMC TrueSight's complexity in licensing can translate to high costs, yet it offers substantial ROI by reducing operational costs through integration and effective ticket noise reduction. Alluvio Aternity is considered expensive but valuable for efficiently identifying and fixing end-user performance issues, requiring careful planning for cost-effective implementation. Both solutions justify their costs with significant returns, albeit in different operational areas.
I would rate the technical support from Riverbed as nine out of ten.
Riverbed's support is good in terms of response time and knowledge.
I would rate their technical support a nine out of ten.
Alluvio Aternity and Nexthink are both scalable solutions that work well with large organizations of over 100,000 users globally.
Stability is not the deciding factor; it is more about how a tool fits the use case and integrates at an enterprise level.
The integration of AI agents could enhance these tools further, replacing traditional agents and plugins.
Riverbed can make Alluvio Aternity better by having the same Aternity agent help in security, such as antivirus or EDR, which would be useful, allowing customers to avoid having multiple agents installed on their endpoint machines.
There are some complexities with deployment that could be improved in BMC TrueSight.
Riverbed is costly in the Indian market
BMC TrueSight licensing costs are on the more expensive side.
Alluvio Aternity provides predictive analysis and trend analysis for IT teams to evaluate the performance of hardware and applications.
The reporting part of Alluvio Aternity is good; it is granular, user-friendly, and easy to use.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.0% |
| Alluvio Aternity | 0.5% |
| Other | 98.5% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 32 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
Alluvio Aternity full-spectrum Digital Experience Management provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry at scale from employee devices, every type of business application, and your cloud-native application service.
It also helps you resolve issues quickly by showing you response time breakdown between client device, network, and application back ends. Aternity provides AI-powered visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app, whether it runs on a virtual, physical, or mobile device.
Aternity Features
Aternity has many valuable features, including:
Aternity Benefits
Some of the biggest advantages the Aternity offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Aternity users.
PeerSpot user Ryan P., Head of Cyber Security Engineering & Oversight at a media company, says, "The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it."
An Endpoint Administration Manager at a financial services firm mentions, “It gives you the ability to filter the comparison by geography, industry, or company size.” He also adds, “We have absolutely seen ROI. It's really given us a very high level of visibility that we've just not ever had.”
A Regional Network Manager at a recruiting/HR firm comments, "Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application."
A Sr. IT Manager at a manufacturing company states, "The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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