2020-08-27T07:02:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What do you like most about Aternity?

Hi Everyone,

What do you like most about Aternity?

Thanks for sharing your thoughts with the community!

12
PeerSpot user
12 Answers
Caillin Peacock - PeerSpot reviewer
Solutions Specialist at a financial services firm with 51-200 employees
Real User
2022-11-02T05:11:00Z
Nov 2, 2022

There are many valuable features. If I had to single out one, it would be the UXI score. That's a proprietary Aternity score that tells you how good or bad the experience is for a user on that particular machine, for a particular app. It neatly encapsulates the pain of the user in a single score. It's very easy to find issues and then drill down further into those issues, based on that score.

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MikeSullivan - PeerSpot reviewer
Digital Experience - Team Leader Canterbury at a tech services company with 501-1,000 employees
Real User
Top 10
2021-05-07T14:32:32Z
May 7, 2021

It is useful for working out whether there are any issues in the network or between the endpoints. It is also useful for working out any performance issues. It has been useful for a lot of stuff around Teams. Our customers like to know what's happening with Teams when they call in.

It is helpful for easily profiling users. It records all the applications that are being used for each user, and you can see what users are doing.

It is very good in terms of performance. You don't have to wait forever to try and get reports or results. It is quite quick to get everything that you need out of the software.

JA
IT Manager | Digital Employee Engineering | End User Product Engineering at Boston Consulting Group
Real User
2020-11-18T06:45:00Z
Nov 18, 2020

Aternity's Digital Experience Management Quadrant (DEM-Q) has been a game changer for us. While knowing your own metrics is nice, if you don't know how you compare to others or what the numbers should be, then it doesn't tell you much. This solution puts that into context (if we are doing better than others or worse), which helps us prioritize where we want to focus and do improvements versus that's just how slow it's supposed to be. It's also great in communicating what we are doing and why we're doing it to our IT leadership teams, by saying, while we're pretty far behind others in certain categories, the time and changes for our prioritizations are justified.

Ryan Du Plessis - PeerSpot reviewer
Head of Cyber Security Engineering & Oversight at a media company with 10,001+ employees
Real User
2020-09-15T11:13:00Z
Sep 15, 2020

The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it.

Iven Chung - PeerSpot reviewer
Infrastructure Architect Specialist at Scotiabank
Real User
2020-09-14T06:48:00Z
Sep 14, 2020

Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations.

BL
Endpoint Administration Manager at a financial services firm with 1,001-5,000 employees
Real User
2020-09-10T07:35:00Z
Sep 10, 2020

We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful.

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EK
Director GWMS Development at a financial services firm with 10,001+ employees
Real User
2020-09-03T07:49:00Z
Sep 3, 2020

It is a tool that helps me check users' computers really quickly without having a help desk administrator logging in and doing analysis. Anyone who has access to Aternity, including our support team, can log onto Aternity and do a quick, basic analysis.

Zoilo Amoranto - PeerSpot reviewer
Service Designer at a financial services firm with 10,001+ employees
Real User
2020-09-02T06:45:00Z
Sep 2, 2020

DEM-Q (Digital Experience Management Quadrant) is very useful. This is where they stand out with their dashboard, because it gives us a picture of how our company is doing compared to the other businesses out there.

TD
IT Technical Specialist at a financial services firm with 10,001+ employees
Real User
2020-09-01T05:25:00Z
Sep 1, 2020

As a financial institution, we have a lot of applications that are either written internally or bought from a vendor and customized for us. Having a tool that lets us monitor specific transactions in those applications allows us to focus on the transactions that are important to the business.

AW
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Real User
2020-08-30T08:33:00Z
Aug 30, 2020

Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application.

JY
Sr. IT Manager at a manufacturing company with 10,001+ employees
Real User
2020-08-30T08:33:00Z
Aug 30, 2020

The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application.

Balaji Surikapuram - PeerSpot reviewer
Team Lead - IT Collaboration at a retailer with 10,001+ employees
Real User
2020-08-27T07:02:00Z
Aug 27, 2020

The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Nov 2, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 11 answers
Balaji Surikapuram - PeerSpot reviewer
Team Lead - IT Collaboration at a retailer with 10,001+ employees
Aug 27, 2020
Pricing depends on the number of endpoints. With only 200 endpoints, which is what we have, it may be a little expensive. But I think pricing is negotiable; that's what I heard from sales.
AW
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Aug 30, 2020
For what it is and for all the different use cases, it's well worth the price. We did some negotiation with Riverbed, so we got a decent rate. In addition to their standard licensing fee, initially there was the project implementation cost, to have the support from the Aternity project team.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Nov 2, 2022
Please share with the community what you think needs improvement with Aternity. What are its weaknesses? What would you like to see changed in a future version?
2 out of 12 answers
Balaji Surikapuram - PeerSpot reviewer
Team Lead - IT Collaboration at a retailer with 10,001+ employees
Aug 27, 2020
Maybe they could extend coverage. Right now it is only for mobile, desktop, and web. If they could extend it to point-of-sale devices, that would be helpful. For example, your local floral shop has a scanner. I want to know what the performance of that device is like. It may be slow. Or when you go to pump gas and the screens are slow, these are the kinds of point-of-sale that we could start troubleshooting. That would be a nice feature. Also, when it comes to what is called creating signatures, it's not easy for a non-coding person for desktop applications. You need to run the recording and you need to have some exposure and knowledge. That is an area where they can improve. For web applications, they have the Web Activity Creator and that's an awesome and easy tool. Anybody can use it and capture the signatures. With the desktop applications it's a little more cumbersome and difficult. Aternity provides visibility into the employee device and into application transactions all the way through the back-end, but it does not support that at a high level. It's not really detailed, but for support people it is helpful so that they can tell if the problem is with the end-user PC, the network, or maybe the back-end. But when you talk about the Waterfall details, it's not providing any. If they could include that, it would be great.
AW
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Aug 30, 2020
The process of doing the application recording is a bit cumbersome. It would be nice if there were a friendlier way to do that, or more predefined applications. Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function.
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