2020-08-27T07:02:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What is your experience regarding pricing and costs for Aternity?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

10
PeerSpot user
10 Answers
MikeSullivan - PeerSpot reviewer
Digital Experience - Team Leader Canterbury at a tech services company with 501-1,000 employees
Real User
Top 10
2021-05-07T14:32:32Z
May 7, 2021

You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor.

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JA
IT Manager | Digital Employee Engineering | End User Product Engineering at Boston Consulting Group
Real User
2020-11-18T06:45:00Z
Nov 18, 2020

It is definitely a premium solution; it is not an inexpensive product. We have to ensure that we are getting the most out of it in order to justify the cost. However, it is not cheap, especially when you want to install it on all your endpoints.

Ryan Du Plessis - PeerSpot reviewer
Head of Cyber Security Engineering & Oversight at a media company with 10,001+ employees
Real User
2020-09-15T11:13:00Z
Sep 15, 2020

It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back. What I would say to people who are thinking of buying Aternity is that it's not always better to go cheaper. Sometimes you buy cheap and you end up buying twice. What we found with Aternity is that, fine, it's on the expensive side when compared to other products, but it's also 16 times more useful. You will get so much more out of it.

Iven Chung - PeerSpot reviewer
Infrastructure Architect Specialist at Scotiabank
Real User
2020-09-14T06:48:00Z
Sep 14, 2020

The pricing is fair. Their salespeople are very good and they will work with you in terms of getting the best price for you.

BL
Endpoint Administration Manager at a financial services firm with 1,001-5,000 employees
Real User
2020-09-10T07:35:00Z
Sep 10, 2020

Regarding cost, compared to other solutions, Aternity is pretty low. It's definitely lower-cost than others that we looked at, like Nexthink. Nexthink was a very expensive solution. The cost is reasonable. It's what I would expect a solution like this to be. It's definitely not on the higher end, that's for sure. If you do the hosted solution, there is a hosted SaaS-type fee, per license, but it is pretty minimal.

EK
Director GWMS Development at a financial services firm with 10,001+ employees
Real User
2020-09-03T07:49:00Z
Sep 3, 2020

The pricing for the users and agents is reasonable compared to other solutions and vendors.

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TD
IT Technical Specialist at a financial services firm with 10,001+ employees
Real User
2020-09-01T05:25:00Z
Sep 1, 2020

In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going. They seem like they're on the high side for what they're providing, but we're not fully implemented. We've got some room for growth. As we grow into using Aternity more, I would hope that we'll be able to do that with costs staying flat. Then it would become more of a return on investment. Their pricing is a little high. Their pricing model has changed from the old style — and all companies are doing this — the older perpetual license plus maintenance, to more of a subscription-based service. They're pricing their subscription a little high right now. The current, on-prem solution is probably a fair price. I need to get more value out of it, so that's where I hesitate a little bit. But especially in the SaaS world, when I looked at some of the pricing, I was a bit taken aback.

AW
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Real User
2020-08-30T08:33:00Z
Aug 30, 2020

For what it is and for all the different use cases, it's well worth the price. We did some negotiation with Riverbed, so we got a decent rate. In addition to their standard licensing fee, initially there was the project implementation cost, to have the support from the Aternity project team.

JY
Sr. IT Manager at a manufacturing company with 10,001+ employees
Real User
2020-08-30T08:33:00Z
Aug 30, 2020

Pricing and licensing is pretty standard.

Balaji Surikapuram - PeerSpot reviewer
Team Lead - IT Collaboration at a retailer with 10,001+ employees
Real User
2020-08-27T07:02:00Z
Aug 27, 2020

Pricing depends on the number of endpoints. With only 200 endpoints, which is what we have, it may be a little expensive. But I think pricing is negotiable; that's what I heard from sales.

Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
May 7, 2021
Hi Everyone, What do you like most about Aternity? Thanks for sharing your thoughts with the community!
2 out of 11 answers
Balaji Surikapuram - PeerSpot reviewer
Team Lead - IT Collaboration at a retailer with 10,001+ employees
Aug 27, 2020
The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most.
AW
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Aug 30, 2020
Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
May 7, 2021
Please share with the community what you think needs improvement with Aternity. What are its weaknesses? What would you like to see changed in a future version?
2 out of 11 answers
Balaji Surikapuram - PeerSpot reviewer
Team Lead - IT Collaboration at a retailer with 10,001+ employees
Aug 27, 2020
Maybe they could extend coverage. Right now it is only for mobile, desktop, and web. If they could extend it to point-of-sale devices, that would be helpful. For example, your local floral shop has a scanner. I want to know what the performance of that device is like. It may be slow. Or when you go to pump gas and the screens are slow, these are the kinds of point-of-sale that we could start troubleshooting. That would be a nice feature. Also, when it comes to what is called creating signatures, it's not easy for a non-coding person for desktop applications. You need to run the recording and you need to have some exposure and knowledge. That is an area where they can improve. For web applications, they have the Web Activity Creator and that's an awesome and easy tool. Anybody can use it and capture the signatures. With the desktop applications it's a little more cumbersome and difficult. Aternity provides visibility into the employee device and into application transactions all the way through the back-end, but it does not support that at a high level. It's not really detailed, but for support people it is helpful so that they can tell if the problem is with the end-user PC, the network, or maybe the back-end. But when you talk about the Waterfall details, it's not providing any. If they could include that, it would be great.
AW
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Aug 30, 2020
The process of doing the application recording is a bit cumbersome. It would be nice if there were a friendlier way to do that, or more predefined applications. Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function.
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