Alluvio Aternity vs SysTrack comparison

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Executive Summary

We performed a comparison between Alluvio Aternity and SysTrack based on real PeerSpot user reviews.

Find out in this report how the two DEM - Digital Experience Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Alluvio Aternity vs. SysTrack Report (Updated: November 2022).
658,157 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The infrastructure data, especially the CPU and memory data, is per second, which makes it outstanding as compared to other solutions. Its licensing cost is very low for us.""It is useful for working out whether there are any issues in the network or between the endpoints. It is also useful for working out any performance issues. It has been useful for a lot of stuff around Teams. Our customers like to know what's happening with Teams when they call in. It is helpful for easily profiling users. It records all the applications that are being used for each user, and you can see what users are doing. It is very good in terms of performance. You don't have to wait forever to try and get reports or results. It is quite quick to get everything that you need out of the software.""The data the solution provides is valuable to us; we can see the health of the machines, how they are performing, and what might be causing issues on a particular machine.""There are many valuable features. If I had to single out one, it would be the UXI score. That's a proprietary Aternity score that tells you how good or bad the experience is for a user on that particular machine, for a particular app. It neatly encapsulates the pain of the user in a single score. It's very easy to find issues and then drill down further into those issues, based on that score."

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"The visualizer feature provides end-to-end analysis on all the machines.""SysTrack provides unique, real-time data.""When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful.""SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment.""When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors.""The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."

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Cons
"For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our customers are on a per-user-per-month type billing. They are all OPEX rather than CAPEX. It would be a lot better for our customers if there was an option available for OPEX so that it is billed on a monthly basis than a yearly basis. They've got only Windows agents. They don't actually have mobile agents. It would be a lot better if they could also integrate Android and iOS because then we can start pulling steps and performance management out of users' mobile devices. That's the biggest addition I would suggest at the moment. A lot of our customers have desktops as well as tablets or mobile devices. We should be able to monitor that stuff as well.""I would like to see more granular performance counters collected and viewable from the endpoints. That would be great.""In terms of a new feature, it would be good if we could restrict a user to a specific application or server. We have several customers, and we have to set up one or two servers for each customer. We have to set up one server for production and one for the test environment. Each user at the customer level can see all applications and the data of all applications, which is not really useful and good. We should be able to restrict user access at the application level or server level.""Its user interface and features should be improved. They don't support new versions of certain Linux editions. That is one of the reasons why we have to move to another solution.""Their technical support should be improved in terms of response time. Its stability should also be better. We are currently using version 10, and its stability is not so high. The server crashes from time to time and needs to be restarted. Sometimes, you also have problems with applications.""I want more reporting around asset management, with greater flexibility and customization ability."

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"Lacks flexibility with regard to licensing.""Certain features haven't been tested sufficiently and don't work well.""If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event.""When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue.""If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both.""Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

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Pricing and Cost Advice
  • "You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor."
  • "Its licensing cost is very low. That's one of the reasons why we have kept it for so long. We get more than a 70% discount on the maintenance licenses. Its cost is very low for us, but if you buy it new, it would be much more expensive at the retail price."
  • "The pricing is reasonable for the value that it gives because it does allow you to measure the cost ramifications of direct productivity loss for spends in both your infrastructure and on endpoints."
  • "We always try to reduce costs and purchase the Alluvio Aternity Essentials license."
  • More Alluvio Aternity Pricing and Cost Advice →

  • "It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."
  • "Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."
  • More SysTrack Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many valuable features. If I had to single out one, it would be the UXI score. That's a proprietary Aternity score that tells you how good or bad the experience is for a user on that… more »
    Top Answer:The pricing is reasonable for the value that it gives because it does allow you to measure the cost ramifications of direct productivity loss for spends in both your infrastructure and on endpoints… more »
    Top Answer:I would like to see more granular performance counters collected and viewable from the endpoints. That would be great. That is something we used to get with SysTrack.
    Top Answer:SysTrack provides unique, real-time data.
    Top Answer:SysTrack has an annual license, and it's about $25.
    Top Answer:There are a lot of issues with the solution and certain features such as the survey feature and sensors, that don't work well and need to be improved. In addition, we have multiple servers servicing… more »
    Ranking
    Views
    7,032
    Comparisons
    3,355
    Reviews
    5
    Average Words per Review
    1,269
    Rating
    7.4
    Views
    1,574
    Comparisons
    1,279
    Reviews
    5
    Average Words per Review
    809
    Rating
    8.4
    Comparisons
    Also Known As
    Aternity, Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
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    Lakeside Software
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    Overview

    Alluvio Aternity full-spectrum Digital Experience Management provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry at scale from employee devices, every type of business application, and your cloud-native application service.

    It also helps you resolve issues quickly by showing you response time breakdown between client device, network, and application back ends. Aternity provides AI-powered visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app, whether it runs on a virtual, physical, or mobile device.

    Aternity Features

    Aternity has many valuable features, including:

    • Automatic discovery of every application in your enterprise portfolio, including SaaS and Shadow IT apps.
    • Click to render - measuring users' interactions with applications in the context of a business process.
    • Change validation - validating the impact of any type of device, application, or infrastructure change on end user experience.
    • Self-healing - automated remediation actions to recover from the most commonly expected user experience issues.
    • Anomaly detection - proactive notification of end-user issues
    • Transaction tracing of distributed applications - including cloud-native apps, via OpenTelemetry
    • Application troubleshooting - identify the cause of application issues

    Aternity Benefits

    Some of the biggest advantages the Aternity offers include:

    • Resolve problems quickly: With Aternity, you can monitor client-side latency, analyze the health and key metrics of the end user’s device, and correlate app performance to the virtual systems they are running on.
    • Reduce virtualization sprawl: Aternity helps you eliminate under-utilized resources with its ability to correlate the inventory of virtual desktop infrastructure to actual usage.
    • Experience level agreement (XLA): Aternity’s XLA feature can help your organization prove quality of service. Specifically, the XLA validates that business activity performance across all applications meets expectations by geography, department, and data center.
    • Mitigate IT transformation risk: Aternity helps you achieve success of both strategic and tactical IT initiatives.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Aternity users.

    PeerSpot user Ryan P., Head of Cyber Security Engineering & Oversight at a media company, says, "The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it."

    An Endpoint Administration Manager at a financial services firm mentions, “It gives you the ability to filter the comparison by geography, industry, or company size.” He also adds, “We have absolutely seen ROI. It's really given us a very high level of visibility that we've just not ever had.”

    A Regional Network Manager at a recruiting/HR firm comments, "Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application."

    A Sr. IT Manager at a manufacturing company states, "The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."

    SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

    SysTrack Benefits

    Some of the benefits that come from using SysTrack include:

    • Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.
    • Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.
    • Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

    SysTrack Features

    When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

    • Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.
    • Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.
    • Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.
    • Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.
    Offer
    Learn more about Alluvio Aternity
    Learn more about SysTrack
    Sample Customers
    Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
    HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada
    Top Industries
    REVIEWERS
    Financial Services Firm39%
    Healthcare Company14%
    Legal Firm11%
    Insurance Company7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm17%
    Government9%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Financial Services Firm17%
    Comms Service Provider10%
    Government7%
    Company Size
    REVIEWERS
    Small Business3%
    Midsize Enterprise10%
    Large Enterprise87%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise74%
    REVIEWERS
    Small Business14%
    Large Enterprise86%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise17%
    Large Enterprise67%
    Buyer's Guide
    Alluvio Aternity vs. SysTrack
    November 2022
    Find out what your peers are saying about Alluvio Aternity vs. SysTrack and other solutions. Updated: November 2022.
    658,157 professionals have used our research since 2012.

    Alluvio Aternity is ranked 2nd in DEM - Digital Experience Monitoring with 4 reviews while SysTrack is ranked 5th in DEM - Digital Experience Monitoring with 6 reviews. Alluvio Aternity is rated 7.2, while SysTrack is rated 8.4. The top reviewer of Alluvio Aternity writes "Enables us to be a lot more agile and proactive in troubleshooting endpoint issues thanks to accurate UX scoring". On the other hand, the top reviewer of SysTrack writes "Gives information at a granular level for troubleshooting an issue, and the way it is designed makes it very easy to use". Alluvio Aternity is most compared with Nexthink, Dynatrace, AppDynamics, Splunk and Alluvio AppResponse, whereas SysTrack is most compared with Nexthink and Liquidware Stratusphere UX. See our Alluvio Aternity vs. SysTrack report.

    See our list of best DEM - Digital Experience Monitoring vendors.

    We monitor all DEM - Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.