3CX Live Chat vs Webex Meetings with AT&T comparison

3CX and AT&T are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while AT&T is ranked #11 with an average rating of 10.0. 3CX holds a 1.8% mindshare in VM, compared to AT&T’s 0.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 66% of AT&T users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Webex Meetings with AT&T

Read 6 Webex Meetings with AT&T reviews

86 Views
24 Comparison Views

66% willing to recommend

3CX Live Chat

Webex Meetings with AT&T

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Webex Meetings with AT&T are products competing in the communication and collaboration space. Users generally prefer 3CX Live Chat for its pricing and support, while Webex Meetings with AT&T is favored for its extensive feature set.

Features: 3CX Live Chat offers easy website integration, customizable chat options, and instant messaging. Webex Meetings with AT&T provides video conferencing, screen sharing, and high-quality audio connections.

Room for Improvement: 3CX Live Chat could enhance CRM integration, offer advanced reporting capabilities, and improve customization for larger team use. Webex Meetings with AT&T would benefit from simplifying its user interface, reducing setup complexity, and offering more competitive pricing.

Ease of Deployment and Customer Service: 3CX Live Chat is known for a simple installation and responsive support team, ensuring quick deployment. Webex Meetings with AT&T offers comprehensive implementation guidance and robust customer support, despite a more complex setup process.

Pricing and ROI: 3CX Live Chat is attractive for its low setup cost and high ROI, appealing to budget-conscious users looking for essential communication tools. In contrast, Webex Meetings with AT&T requires a higher investment but delivers a strong ROI with its advanced features and improved meeting productivity.

To learn more, read our detailed 3CX Live Chat vs. Webex Meetings with AT&T Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Webex Meetings with AT&T

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Webex Meetings with AT&T

Ranking in Virtual Meetings

11th

Average Rating

8.2

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of Webex Meetings with AT&T is 0.2%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Bryant Carthan

Branch Head, Training Branch at United States Marine Corps

It integrates well with our learning management system, but the break-out rooms are a little rough around the edges

There are definitely times when the sound becomes a bit unclear, and latency is also an issue. If there are too many people on video simultaneously, the whole system can slow down. The group breakout rooms are still somewhat rough around the edges. I would like to see them improve that feature so we can have more interaction in our classes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have not had any bugs or glitches, the solution is stable."

"With the reporting feature you can get all the incoming and outgoing call details."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"The integration between the video and voice is the most valuable solution."

"Mobility features and remote extensions work well."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"3CX is a reliable solution."

More 3CX Live Chat pros

"During meetings, the feature of closed captioning, scripting, and recording was convenient for keeping minutes and making available the information discussed to review meeting minutes. Also to keep track of all the agreements and discussions during those meetings. It worked well with our email systems and other communication services integrated into the functionalities."

"Webex Meeting's most valuable features are screen-sharing and remote access."

"Installation was straightforward."

"It made it simple for users to join, work together, and share screens."

"The most valuable features for me are its stable connection, user-friendly interface, and screen-sharing files. Cisco's support is also very valuable."

"We appreciate how Webex integrates with our system. When an employee completes a course, Webex documents it and updates the employee's training records."

Cons

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"The reporting and dashboards of 3CX could be improved."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"Its features for scheduling and generating reports need improvement."

"The support team can appear to be condescending."

"It could be better in terms of providing more options for call recording."

More 3CX Live Chat cons

"The features I think can be improved are integrations with third-parties; for example, Microsoft 360 and other shared folders."

"It would be nice if there were more integrations available."

"There are definitely times when the sound becomes a bit unclear, and latency is also an issue. If there are too many people on video simultaneously, the whole system can slow down. The group breakout rooms are still somewhat rough around the edges. I would like to see them improve that feature so we can have more interaction in our classes."

"Webex Meetings could be improved with more collaborative features and an archive of information like appointments and discussions that can be shared with everybody."

"It could be more secure."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

"Pricing is very competitive because it didn't change much since they were already in the market when other players came in."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for Webex Meetings with AT&T?

We initially started the virtual meetings at AT&T with an internal solution,and then many new players came into the market, like XOAM and Skype. We evaluated the solution and what we currently ...

See all answers

What advice do you have for others considering Webex Meetings with AT&T?

I would recommend it since it was easy for us to use and integrate. The easy installation and the capabilities to expand and manage many users were top priorities in making the decision and recomme...

See all answers

What is your experience regarding pricing and costs for Webex Meetings with AT&T?

Pricing is very competitive because it didn't change much since they were already in the market when other players came in.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 45% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 30% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 25% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

April 2025

Download Webex Meetings with AT&T product report

Also Known As

3CX PBX

AT&T Webex Meetings, Cisco Webex Meetings with AT&T

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Webex Meetings with AT&T is an enterprise-level collaboration platform. This solution provides teams with access to a range of industry-leading features, including the ability to host rich meetings with video, audio and chat, share files, present documents, and much more.

AT&T

Buyer's Guide

3CX Live Chat vs. Webex Meetings with AT&T

April 2025

Free Report: 3CX Live Chat vs. Webex Meetings with AT&T

Find out what your peers are saying about 3CX Live Chat vs. Webex Meetings with AT&T and other solutions. Updated: April 2025.

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